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POONAM

SUMMARY:

● Bi-lingual customer service-oriented with 10+ years of career experience in Travel and Tourism industries.

● Organized and result-driven with a lot of experience in strategically maximizing productivity and profits while honoring company values.

● Possess expertise in strategic partnership identification and development, event planning, and travel coordination.

● Experienced in Logistical planning

● Talented negotiator with the goal of building trusting relationships and saving company dollars.

● Strong sales and marketing skills coupled with good communication and management skills.

● Fast learner with an ability to quickly identify sales opportunities to promote company growth and improvement

● Ability to multitask and prioritize to meet deadlines.

● Ability to lead a team or work as an individual contributor in both structured and unstructured environments.

● Extremely hard working and result-oriented.

● Extensive experience using several systems including Microsoft Office and Excel. Professional Experience

UNO Travel Company – New York

Sales Supervisor Hospitality 2019- until

current

● Played a key role in increasing the brand awareness, online and locally by 30% in 4 months.

● Communicate with clients via phone, in-person and email, maintaining positive relationships and high client satisfaction.

● Perform customer service duties through high levels of telephone sales activity and face to face sales activity, ensure all planners & buyers are spoken to on a regular basis

● Identified new business opportunities with new travel clients/agencies, achieving revenue targets through new business development and account management.

● Coordinate calendars, including catered meetings, travel arrangements and maintenance or service appointments

● Assisted colleagues whenever there is an opportunity to do so Rayz lighting inc

office reports /excel data entry /making invoice/taking orders and shipping /calculating funds / taking calls

/Front-Desk Reception

East West Hauling – New Jersey

Logistics and Dispatcher Supply Chain Management

■ Receiving and dispatching orders for products or deliveries.

■ Addressing problems and requests by transmitting information and providing solutions.

■ Enter data in the computer system and maintain logs and records of calls, activities and other information Carlson wagon-lit Travels (INDIA) 2 years

Travel Consultation

Working as Travel Consultation with Company system such as live support and diligently completing all assigned tasks, working overtime as needed .Proactive customer service, service as a liaison between Airline and clients.

1. Booking domestic & international air fare on Saber, Amadeus. 2. Issue & reissue tickets & process all credit card transactions & refunds. 3. Monitor all credit card transactions for any possible frauds. 4. Calculate all fares for exchange itinerary and make any additional collection Update & cancel all or any need it segments.

5. Complete daily ticket sales returns & assist with banking duties as requested Utilize excellent customer service skills to assist & resolving issues with customers & their travel arrangements promptly.

6. Handling corporate for their travels bookings, handling groups for domestic and international. Lufthansa Airlines (Globe Ground India) - IGI Airport Delhi .INDIA 1. Handling customer’s complaints regarding ticketing issues, lost baggage, cancellation or delayed flights. .

2. Responsible for re-booking passengers when needed. 3. Ensure that all flights go out on time, while maintaining all airline and airport rules. 4. Performs airlines ticketing counter, customs follow up and gate services for passenger Qatar airways, Turkish airlines(CAMBATA AVIATION-INDIA) 1. Assist passenger customers with computerized check-in. 2. Engage in real time troubling passengers to resolve issues. 3. Educate customers about use of products and additional service. 4. Maximize opportunities to sell additional or upgrade service to customers as available,while providing a quality customer experience.

5. Baggage handling, tracing lost baggage and making sure to get it delivered if that service is offered by the airline.

INDIAN AIRLINES(IGI AIRPORT DELHI ) TICKETING AGENT 1. Developing and building relationships with clients. 2. Assist clients on call with orders completion and sell promotional products. 3. Give service and recheck by communicating by call or E mail. 4. Working on full billing and follow up with other departments. AIR INDIA AT IGI AIRPORT(TICKETING AND CUSTOMER SERVICE) 1. Processed reservation coordinated stand boy and monitored cabin availability. 2. Issued travel and hotel vouchers for passengers on overbooked and cancellations and transfers. 3. Explained airline policies regarding purchases. 4. Input accurate travel information in system

Education

Bachelor degree -Delhi University (Indraprastha College for women ) High School -CBSE Delhi

OTHER Web Designing Diploma /Travel and Tourism Diploma

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