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Customer service representative

Location:
Lagos, Nigeria
Salary:
200,000 Naira
Posted:
December 08, 2023

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Resume:

IHEANACHOR VIVIAN CHIAMAKA

ad1sjc@r.postjobfree.com +234***********

SUMMARY

Vivian is a dedicated, organized, methodical individual with good interpersonal skills and an excellent team worker. She is reliable, dependable and often seeks new responsibilities within a wide range of employment areas. She has an active and dynamic approach to work and getting things done. She has a flair for excellence and is passionate about self-development, continuous learning; She is looking for an opportunity that will explore her fresh ideas acquired through study and real-life work experiences. KEY SKILLS

Team work and collaboration

Communication Skills

Critical thinking and problem solving ability

Professionalism and strong work ethics

Attention to Details

Hazard awareness

Cultural awareness

EDUCATIONAL BACKGROUND

Federal Polytechnic Oko, Anambra State (HND)

Course: Home and Rural Economics

November 2018 – June 2020

Federal Polytechnic Oko, Anambra State (OND)

Course: Home & Rural Economics

November 2015 - October 2017

Federal Science & Technical College Yaba, Lagos

West African Examination Council (WAEC)

September 2007 - June 2013

EXPERIENCE

Office of the Head Of Civil Service Federation

Administrative Officer

November 2022 – October 2023 (NYSC)

Established efficient work-flow process, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities

Managed CRM database, including troubleshooting, maintenance, updates and report generation.

Oversaw office inventory activities, including ordering, requisitions and stocking.

Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

Clinix Health Care, Apple Junction Festac Lagos

Floor Manager

July 2020 – September 2022

Managed proper communication between the employees and organization.

Kept track of the performance of employees reporting to me.

Ensured the organization meet their desired goals and objectives.

Enhanced the effectiveness of patient flow through the clinic, reviewed any constraints and develop ways to continually improve them.

Worked collaboratively with in house and external colleagues, to drive process which were essential in the successful running of the clinic. Clinix Health Care, Apple Junction Festac Lagos

Customer Care Representative

December 2017 – October 2018 (Industrial Training)

Assisted customers with their inquires and issues.

Ensured customer satisfaction and maintained positive relationships.

Increased customer retention and enhanced the company’s reputation.

Responded to customer reviews about the company written by customers.

Provided proactive customer outreach.

INTERESTS

Travelling, watching movies & reading novels.

REFERENCE

Available upon request.

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