Nagul Basha Shaik

Email: ad1sj8@r.postjobfree.com

Mobile: +91-905*******

Career Summary

Having 12years of experience in Telecom, handling Operations of different projects like Customer Service, Operation Management, Jio Stores, Materials & Distribution, Channel/Dealer Management, CAF Management, Scanning, Audit, etc.

Experience

Total Experience: 11yrs (Nov 2005 to till Date)

Assistant Manager – Onboarding Lead, Reliance Jio Infocomm Pvt. Ltd – Oct’2015 to Present. (Handling Customer Service Delivery Operations for Palwancha JC, Telangana)

Assistant Manager (Quality Auditor) – HR FEDILITY, under Vodafone India Limited – Sept 2011 to Sep 2015. (Handled Complete Post-paid segment audit process)

Unit Lead – Operations, Hinduja Global Solution Limited – Feb 2009 to Sep 2011(Have done multiple roles as Handled couple of team leaders and Review and guide them to reach target beyond. Control on Attrition & Absenteeism).

Executive – First source Solution Limited – June 2007 to Jan 2009 (Worked as a Customer Service Delivery Executive for Prepaid & Post Paid and as a Quality Backup

Current Experience

Reliance Jio Infocomm Pvt. Ltd.

Assistant Manager – Onboarding Lead, Reliance Jio Infocomm Pvt. Ltd – Oct’2015 to Present.

Monitor and validate verification of documents by data verification agents

Sample audit of CAF forms verified by data verification agents

Management of data verification agents for work allocation and review of metrics, SLAs and TATs

SLA monitoring from CAF receipt at Jio Centre to Final Storage and Archival

Sign the verified documents to trigger the activation process

Ensure Receipt, scanning and dispatch of physical CAF forms as per process defined

Support in any regulatory audits for documentation

Trainings and briefing communication for all regulatory, process and system updates to Jio Center employees

Co-ordinate with S& D Team for CAFs pending/rejections/re-submission

Coordinate Jio Stores on driving sales and control on attrition and Absenteeism

Achievements & Awards Received

Attended Centum Learning Induction Training Program and Certified

Attended Yellow Belt Training Program and Certified

Project done on Reducing Rejection rate of Customer Application Form from 55% to 5%.

Project done on Reducing Rejection rate of CAF for Outstation customers from 25% to 2%.

Honored thrice as a Best Onboarding Lead

Achieved circle performance of scanning from 17th position to 5th position in a span of 3 months.

Stood Nationally First on Project of Onboarding Jio Money Marchants

Stood First on customer Satisfaction Survey on Nation Wide Dashboard

Education

Bachelor of Science in Physics from Nagarjuna University

Intermediate from Kakani Venkata Ratnam College, Nandigama

SSLC from Kakatiya Public Scholl, Nandigama

Computer Skills

Customer Relationship Software Epos (Electronic Point Of Sale)

Customer Relationship Software- CRM (Customer Relation Management)

E Process.

HLR Connector for Switch status.

Electronic Voucher Distribution- EVD reversals.

Retailer Remapping.

MS-Office

Strengths

Dedication and Strong sense of Responsibility towards the work assigned.

Ability to work independently with minimum supervision in a team environment.

Demonstrated ability to learn quickly and adapt to new environment.

Successful in friendly relationship with co-workers.

Energetic like to work hard, not a clock watcher & always on time.

Fast learning committed and able to work under pressure.

Personal Details

Father’s Name : Shaik Karim Basha

Date of Birth : 11-11-1981

Marital Status : Married

Hobbies : Travelling, Listening to Music

Permanent Address:

6-1-48, gollagudem

Palwancha

507115

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