RHEY ABILA

Workforce Asst. Manager

Working Experience

My Contact

ad1sj1@r.postjobfree.com

098********

Mrb Bldg 10 unit 1055 pilot area Brgy

Commonwalth, Quezon City, 1121,

Philippines

https://www.linkedin.com/in/rhey-abila-

98880b249/

https://www.instagram.com/rheyabila/

https://www.facebook.com/decimo333/

Skills

WORKFORCE MANAGEMENT

CAPACITY PLANNING

LEADERSHIP

PROBLEM SOLVING

CRITICAL THINKING

TIME MANAGEMENT

Education Background

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Quezon City Commonwealth

Bachelor of Science in Information Technology

Started 2019 - Present

PAUL COLLEGE OF LEADERSHIP

Montalban. Rizal

Bachelor of Arts in Theology

Graduated 2019

UNIVERSITY OF RIZAL SYSTEM RODRIGUEZ

CAMPUS

Montalban, Rizal

Bachelor of Science in Agricultural Technology

Started 2011 and Graduated 2015

24-7INTOUCH - SAMSUNG ECOMMERCE

Cyberpark Tower I Cubao Site

TIER II - SUPERVISOR

Jun 2022 - Dec 2022

I Started as tier I Sales Agent after 3 months I was absorbed by one of the pioneering LOB of Samsung, Samsung Home Appliances, after 3 months of Good performance in the new line of business I was promoted as Tier II Supervisor as early as 3 months. I Stayed in 24/7intouch for total of 6 months.

TATA CONSULTING SOLUTION

BGC, TAGUIG

WORKFORCE MANAGEMENT

Nov 2016 - May 2022

I Started as Workforce - Real Time Analyst for 2 years I was Promoted as Workforce Scheduler for 2 years

I was Promoted as Workforce Forecaster for 1 year and 6 months Account Name: South West Waters in UK

I Stayed in TCS for 5 years and 6 months

CONVERGYS PHILIPPINES

Ayala Technohub, Quezon City

WORKFORCE ASSOSIATE

May 2014 - Oct 2016

Megamall, Quezon City

MICROSOFT ACCOUNT

Technical support/Research Engineer Tier II

(May 2014 - November 2014)

*After my 6 month regularization I applied as Workforce Associate

Ayala Technohub, Quezon City

MACYS FRAUD ACCOUT

WORKFORCE– (RTA) Real Time Analyst

(November 2014- October 2016)

I Stayed in CVG for total of 2 years and 5 months

TRANSPARENTBPO

Green hills Site

WORKFORCE ASST. MANAGER

December 2022 – June 2023

I Started as a Workforce Asst. Manager and help my manager to Support all programs all over the Philippines of transparentbpo. I manage forecasted trends, Capacity Planning, Schedules of agents of all programs, and sometimes Monitor Real Time.

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