Social Media Manager
Resume:
RHEY ABILA
Workforce Asst. Manager
Working Experience
My Contact
**********@*****.***
Mrb Bldg 10 unit 1055 pilot area Brgy
Commonwalth, Quezon City, 1121,
Philippines
https://www.linkedin.com/in/rhey-abila-
98880b249/
https://www.instagram.com/rheyabila/
https://www.facebook.com/decimo333/
Skills
WORKFORCE MANAGEMENT
CAPACITY PLANNING
LEADERSHIP
PROBLEM SOLVING
CRITICAL THINKING
TIME MANAGEMENT
Education Background
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Quezon City Commonwealth
Bachelor of Science in Information Technology
Started 2019 - Present
PAUL COLLEGE OF LEADERSHIP
Montalban. Rizal
Bachelor of Arts in Theology
Graduated 2019
UNIVERSITY OF RIZAL SYSTEM RODRIGUEZ
CAMPUS
Montalban, Rizal
Bachelor of Science in Agricultural Technology
Started 2011 and Graduated 2015
24-7INTOUCH - SAMSUNG ECOMMERCE
Cyberpark Tower I Cubao Site
TIER II - SUPERVISOR
Jun 2022 - Dec 2022
I Started as tier I Sales Agent after 3 months I was absorbed by one of the pioneering LOB of Samsung, Samsung Home Appliances, after 3 months of Good performance in the new line of business I was promoted as Tier II Supervisor as early as 3 months. I Stayed in 24/7intouch for total of 6 months.
TATA CONSULTING SOLUTION
BGC, TAGUIG
WORKFORCE MANAGEMENT
Nov 2016 - May 2022
I Started as Workforce - Real Time Analyst for 2 years I was Promoted as Workforce Scheduler for 2 years
I was Promoted as Workforce Forecaster for 1 year and 6 months Account Name: South West Waters in UK
I Stayed in TCS for 5 years and 6 months
CONVERGYS PHILIPPINES
Ayala Technohub, Quezon City
WORKFORCE ASSOSIATE
May 2014 - Oct 2016
Megamall, Quezon City
MICROSOFT ACCOUNT
Technical support/Research Engineer Tier II
(May 2014 - November 2014)
*After my 6 month regularization I applied as Workforce Associate
Ayala Technohub, Quezon City
MACYS FRAUD ACCOUT
WORKFORCE– (RTA) Real Time Analyst
(November 2014- October 2016)
I Stayed in CVG for total of 2 years and 5 months
TRANSPARENTBPO
Green hills Site
WORKFORCE ASST. MANAGER
December 2022 – June 2023
I Started as a Workforce Asst. Manager and help my manager to Support all programs all over the Philippines of transparentbpo. I manage forecasted trends, Capacity Planning, Schedules of agents of all programs, and sometimes Monitor Real Time.
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