Gowmatee Usha Jugessur

Address: * ********** ***** **

Calgary AB T3J 2V7

Telephone Number: 403-***-****

Email: ad1sif@r.postjobfree.com

Objective

To use my years of expertise of work in seeking a position in customer service either in the enterprise or public sector. To develop my skills in areas of new strategic structure of work.

Professional Achievements Nov 2014

corporate grooming & image management certificate

STAFFORD & CHAN Sep 2014

It training certificate [one-day in-house course on PowerPoint 2013]

AIR MAURITIUS COMPANY Jul 2014

course 300: increasing customer loyalty certificate

UPLIPTING YOUR SERVICE WORLDWIDE BY RON KAUFFMAN Sep 2011

IT TRAINING certificate [ONE-DAY IN-HOUSE COURSE ON WINDOWS 7]

AIR MAURITIUS COMPANY Sep 2011

Advanced passenger fares & ticketing refresher certificate

IATA Training & Development Institute, Mauritius

Confirmation for the post of senior customer service officer Dec 2010

Air Mauritius ltd, Sales counter section

client service excellence course completion certificate Nov 2004

DCDM Business School, Mauritius Mar 2002

international fares & ticketing advanced course certificate

Development & Training Strategies LTD, IATA

In-COMPANY course COMPLETION certificate Mar 2002

Aviation Training & Development Institute, IATA

Intermediate fares & ticketing certificate Mar 2000

Billing & Settlement Plan Southern Africa, IATA

IATA-UFTAA TRAVEL AGENTS’ TRAINING COURSE DIPLOMA JUNE 1991

International Air Transport Association, Universal Federation Of Travel Agents’ Association

Skills

Attending to customers’ requests and complains

Supervise staff work

Proficient in Excel, Spreadsheet, Access, PowerPoint, MS Word, Windows 8 and Amadeus GDS Reservation Program

Quick thinker

Excellent in math and problem solving

Determined and Motivated to achieve success

Great communication skills, easily interacts with executives, clients and staff

Work History

TELUS

Bilingual customer rep (mar2023-till present)

Doctors Optical

Office Admin /customer service (02apr2019- mar 2023)

Mirchi Restaurant

Front line sales and cashier (06feb2018- 01apr2019)

Punjab Meat

Customer service /cashier (02 may2017- till 08oct2017)

SENIOR CUSTOMER SERVICE OFFICER, AIR MAURITIUS LTD, JOHN KENNEDY STREET, PORT-LOUIS, MAURITIUS

2010 – 2016

SALES AND CUSTOMER OFFICER, AIR MAURITIUS LTD, JOHN KENNNEDY STREET, PORT- LOUIS, MAURITIUS

2003- 2010

SALES AND CUSTOMER CLERK, AIR MAURITIUS LTD, JOHN KENNEDY STREET, PORT-LOUIS, MAURITIUS

1996 - 2003

SALES AND CUSTOMER ASSISTANT CLERK, ROGERS AVIATION, JOHN KENNEDY STREET, PORT-LOUIS, MAURITIUS

1993 - 1996

SALES AND CUSTOMER ASSISTANT CLERK, MALAYSIAN AIRLINES, LORD KISHNER STREET, PORT-LOUIS, MAURITIUS

1990 - 1993

Education

Higher school certificate, university of Cambridge, England [1982]

References

Shalini Beedassy Banerjee

Human Resources Business Manager, Air Mauritius Ltd

Contact Information: 16th Floor, Air Mauritius Ltd, John Kennedy Street, Port- Louis, Mauritius. Telephone Number: +230-***-**-**

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