KADY GUERRERO

Brooklyn, New York ***** ad1shx@r.postjobfree.com Cell: 631-***-****

Skills:

Customer service experience: people and goal oriented with a strong attention to accuracy and detail.

Ability to multitask, prioritize and work under pressure.

Quick learner with excellent written and oral communication skills

Computer savvy; familiarity with Microsoft Excel, Word, Internet

Knowledge and proficiency of electronic record systems, Salesforce, and medical billing software

Knowledge of Information, Privacy and Security protocols and medical terminology

Ability to work independently and in a team environment.

Trainings:

•NYC COVID-19 Notes in Salesforce; Salesforce Release; Duplicates Overview; Cross Monitor Refresher; Case Investigator Training

•NYC COVID-19 Contact Monitor Assessments; Attestation; Gender Identity and Expression Awareness; Handling Inbound Calls; Health and Hospitals Confidentiality Assessment

•PHS-P Multi HEART Service Culture: Anticipate Needs; Empathize and Seek to Understand; Culture Overview; Hear Them and Listen

•RETIRED: Information Privacy and Security Fraud, Waste and Abuse; Special Need Plan MOC Training; Workplace Violence Prevention Code of Conduct Employment Experience

Education:

2014 Allied Health Career Pipeline Program Bronx, NY

Certified Nurse Assistant Certification (Completed 30-hour course in fundamentals of Person-Centered Care and 30-hour clinical rotation at Bronx- Lebanon Special Care Center)

2012 ASA College

Associate Degree in Occupational Studies: Medical Assistant Brooklyn, NY

Experience:

2020-2022 New York City Health & Hospitals Contact Tracer (Temporary) New York, NY

Placed phone calls to newly diagnosed and potentially exposed patients via Salesforce database.

Followed a scripted protocol of interviewing patients to identify service needs.

Asked questions to help patients remember who they’ve been in close contact with and provided them with assistance, guidance as per program regulations.

Educated contacts on approved protocol to reduce the risk of spread.

Collected and document necessary information into a CRM

Understand symptoms infectious period and treatments, protect patients and privacy.

2018-2019 Southwest Key Program Youth Care Worker Glendale, AZ

Conducted intake services during initial placements of youth into the shelter.

Provided youth with an overview of the program service. Upon arrival issued clothing; hygiene products bedroom assignment youth basic needs to youth to the program such as meals, issuing.

Typed progress notes, updated records as programmatic guidelines required.

Provided

Ensured direct care services were provided to youth. Continuously ensured ratios and appropriate supervision levels were continuously met as per state and federal requirements.

Develop positive rapport with youth while serving as a role model to create a safe and caring environment.

2016-2018 Bronx Lebanon Special Care Certified Nursing Assistant Bronx, NY

Maintained patient's stability by checking vital signs and weight. Tested urine, recorded intake, and output information. Fed patients and documented their food and liquid intake.

Transported patients and responded to patient call alerting systems. Assisted patients with personal hygiene bedpans, showers and shaving. Aided in the observation of changes in patients’ condition and/or behaviors.

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2015-2016 Long Island Brooklyn Hospital Certified Medical Assistant Brooklyn, NY

Responsible for answering and scheduling and following up with patient's appointments.

Performed data entry via Excel, billing, and coding. Filed, faxed, and copied documents.

Communicated with insurance providers and handled pre-authorizations and certifications as necessary.

Provided patients with the instructions of the overseeing physician or health practitioner.

References are available upon request.

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