Dorine Mangeni

Born **th of October **** • ad1shu@r.postjobfree.com • +254*********

I NTRO

I am hardworking and a team player with leadership skills and experience in conflict resolution.I have a long career in Customer Service Management and a niche in leadership.I have good listening skills and manage my time well.I also have skills in guiding and counselling and these aid in conflict resolution at work. WORK EXPERIENCE

Dealer Support Analyst

Safaricom Limited • Jun 2020 – Feb 2021

Supporting Trade development representatives in the field.Onboarding of new agents on the system by whitelisting,mapping and app functionality.

Regional Coordinator

• Sep 2019 – May 2020

Supporting the regional head.

Managing transport and accomodation logistics.

Managing calendar and appointments.

Arranging stationery supply in all retail shops across the region. Taking care of all regional events and logistics

In charge of regional budget

Quality analyst

Customer Experience Executive Safaricom Limited • Nov 2008 – Present Participated user acceptance tests the new customer care handsets - Quality analyst.

- Retail center front office as a representative - Project Manager- M-pesa Product Development, operations officer - M-pesa support on administration duties -

dealer administration

-Resource center officer -

Care desk support executive -

Retail Center Executive

-cashier and front office duties

Student Governing Body

Faculty of Education at The Catholic University • Apr 2006 – Apr 2007 Served as the Member of the Student's Governing Convention (SGC) the supreme Student's decision making body in the Catholic University of Eastern Africa. * -Participated in user acceptance tests in the new customer care handsets * -Training as a quality analyst.

* -worked at the retail center front office as a representative * -Volunteers as Project Manager- M-PESA Product Development - m-pesa support on mpesa administration * -Resource center officer * -Care desk operations * -Retail center operations * - Certified first aider EDUCATION

Human Resource management

Kenya institute of management • Jan 2010 – Present Bachelor of Arts and Social Sciences

The Catholic University of Eastern Africa • Jan 2005 – Jan 2008 Education-English/Literature

Certificate of Secondary School

Kisoko Girls Secondary School • Jan 2000 – Jan 2003 SKILLS

Team leadership Human resource and personnel development Email correspondence Dealing with difficult people Communication Ability to coordinate Decision making Office administration, management Cash management Quality control and supervision Quality management Product development Office tools: Word, Excel, Outlook Leadership skills Office reception E-mail and internet Customer service Customer support, CRM systems CERTIFICATES

LANGUAGES

English

Spoken: Fluent • Written: Fluent

Swahili

Spoken: Fluent • Written: Fluent

ASSOCIATIONS

HOBBIES

Watching Scifi productions Dancing

L I NKS

https://www.linkedin.com/in/dorine-mangeni-1ba22983 REFERENCES

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