Qualifications Profile

Specialist with professional experience in working remotely, manufacturing, operations, production, administration, and human resources. Recognized by managers, colleagues, and clients for a high degree of professionalism, flexibility, customer/quality focus, and attention to detail. Proficient computer skills in MS Office Suite (incl. MS Project), Windows 7 and Windows 10, and is adept at learning new software and technologies quickly.

Technical Summary

Supervision and Training

HR Management

Project Management

Analytical/Critical Thinking

Conflict Resolution

IT and Supply Chain

Proficient in MS Office Suite

Healthcare Management

LEAN, Value Stream, Kanban

Type 45+ WPM

Effective Communication

Computer and systems efficient

Scheduling Meetings

Team Player

MRP, E-Kanban, JDE, MS Project

Leadership Skills

Warehouse Management

Confidence Building Skills

Creating Work Instructions

Inventory Management

Relationship Building Skills

Masters new skills quickly

Works well under pressure

Dynamics 365

Professional History

AT&T Remote

Premier Service Consultant November 2022–April 2023

Instills confidence and loyalty in the customers through thoughtful listening, utilizing knowledge of AT&T’s products and services to effectively service and retain customers.

An expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.

Supports customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

Engages Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.

Using vital knowledge, handles wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

Uses problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. Keeps up with changes to technology and applications, to provide the best resolution for the customer.

Gets customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.

GUARANTEED RATE Remote

Processing Support Specialist March 2022–April 2022

Verify Third Party VOEs

Support users by troubleshooting and resolving advanced technical issues.

Assist with technical escalations within the team.

VOE Analyst March 2021–March 2022

Verify the identity of the person completing the VOE.

Verbal VOE must be verified by borrower's Human Resources department or the borrower's direct

Manager.

Full VOE must have a fax header from the employer.

Paystubs, W2s and tax transcripts must be provided with Full VOE.

Compare income to type of employment to ensure they are in line with each other.

Beware of borrowers where income/employment structure changes just before or during the loan

application process.

If questions arise regarding accuracy of information, double-check phone book listings and/or

incorporation records.

Check spelling of employer's printed name compared to the signature.

Check to see whether the required employment history was verified.

Determine whether the required income was verified if not a stated income loan.

If a stated income loan, review for reasonableness of income based upon borrower's age,

occupation and length of employment.

Determine whether material discrepancies exist between the verifications and the mortgage

application.

BG STAFFING > 1MPACT FIRST > NYS GUIDEHOUSE Remote

Housing Specialist/Case Manager Contract May 2021–August 2021

Caseworker for a 1.9 billion dollar Federal/State housing assistance project.

Specialists leverage analytical skills to conduct first line of review for NYS ERAP applications, ensuring methodology follows program outlined guidelines and requirements.

Maintain working knowledge of NYS ERAP application processing criteria and adhere to outlined policies and procedures.

Ensure all work is done in conformance with program guidelines and rules to ensure the highest level of accuracy in all calculations, reviews/analyses, and determinations; conform with all quality assurance and quality control requirements.

Engage in specified NYS ERAP project activities, as appropriate to the position.

Maintain daily and direct communication with Case Supervisor. Immediately notify Supervisor upon recognition of any quality issues, errors, mistakes, processing challenges, and applicant complaints.

Work professionally and with due diligence and be expeditious to meet quality and production requirements.

Participate in virtual daily team huddles with Case Supervisors to push relevant updates as it relates to ERAP.

Leverage tools and technologies as designed under the program guidelines.

May represent the organization to state agencies, funding agencies, national organizations, and/or the general public; may represent the principal executive at various community and/or business meetings, as assigned.

Maintain highest standard of customer service including but not limited to professionalism, courtesy, patience, and respect.

Perform miscellaneous job-related duties as assigned.

MATSUI AMERICA, INC. Hanover Park, IL

Purchasing Supervisor August 2019–September 2020

Oversaw and supervised the purchasing department

Developed and executed purchasing strategies

Reviewed standard pricing updates

Assessed, managed, and mitigated risks; performs cost and scenario analysis; identifies cost saving opportunities

Managed route activity including invoicing, electronic bills, and shipment tracing.

Provided ongoing analysis in areas such as transportation cost and delivery processes.

Maintained inbound spreadsheet for drop-ship orders to Mexico.

Monitored and analyzed purchase and service contracts and expenditures/inventory control and facilitated continuous improvement.

Managed supply and service vendor relations while assuring optimal performance.

Provided oversight for material management operations while ensuring accurate and timely quality delivery of goods and services.

Performed special projects and other miscellaneous duties as assigned by the Supply Chain Manager and/or the company President.

Reported all irregular issues and problems to the Supply Chain Manager for solution.

Maintained good communication with the company President, other office staff members and outside contacts.

Managed reliable and cost-effective supply chain strategies to deliver the materials

Worked closely with the Manufacturing, Quality, Engineering and Finance and reports to the Supply Chain Manager

PENTAIR WATER FILTRATION SOLUTIONS Hanover Park, IL

From approximately 130 locations in 34 countries, Pentair’s 10,000 employees are united in our unwavering belief that the future of water depends on them. Their 2018 revenue was $3.0 billion.

Interim MRP Buyer February 2019–July 2019

Place and track purchase orders for inventory and non-inventory parts.

Maintain appropriate inventory levels to meet production requirements.

Establish and update supplier pull signals to reflect production requirements.

Create orders consistent with PFEP and provide visibility to exceptions.

Coordinate inventory transfer to production.

Coordinate with cross-functional team on material requirements.

Achieve monthly/annual inventory targets.

Process non-conforming materials back to suppliers.

Perform RCCM for production downtime and missed ETAs.

Follow up on critical shipments to ensure timely arrival at dock.

Support supplier transition initiatives ensuring no disruption to supply of parts during transition.

Support new product roll out by assisting in establishing the supply chain for the new product.

Perform other duties as assigned.

E-Kanban Buyer March 2018–July 2019

Maintain E-Kanban to ensure appropriate inventory levels and track purchase orders to meet production requirements.

Coordinate with cross-functional team on material requirements.

Process non-conforming materials back to suppliers.

Follow up on critical shipments to ensure timely arrival at dock.

Train Material Handlers to use the E-Kanban system.

Main point of contact for offsite warehouse.

Place orders to offsite warehouse and maintain inventory accuracy between our site and theirs.

Prepare outbound freight and work with logistics personnel to coordinate inbound and outbound freight with offsite warehouse.

Run and produce morning reports for Plant Manager, Operations Manager, and Materials Manager

LEAN Technician March 2016–February 2019

Place and track purchase orders for inventory and non-inventory parts.

Design and implement LEAN processes and systems.

Define measurable goals and objectives for LEAN activities.

Build and facilitate multidisciplinary short-term and long-term LEAN activities.

Implement and follow up on LEAN improvements. Coach site and functional resources accordingly.

Plan and execute projects of small to medium scope – possess project management skills.

Supports all LEAN manufacturing activities as required within the location, including kaizen events, projects and any other activities to improve and further LEAN efforts as they relate to the transformation plan.

Implement LEAN-manufacturing techniques; 5S, Flow, PFEP, Kanban, Standard Work

Reduce inventory and apply good housekeeping techniques.

Utilize project management tools (A3s, RCCMs, etc.) to drive the completion of process improvement objectives impacting safety, quality, delivery, and cost deliverables.

Coach and drive accountability for individuals throughout the lifecycle of process improvement activities.

Assembly Operator October 2015–March 2016

Education and Certifications

Master of Public Administration (Healthcare Management): GPA 3.69

Keller Graduate School of Management 2014

Master of Business Administration (HR Management): GPA 3.61

Keller Graduate School of Management 2013

Bachelor of Science in Technology Management (HR Management): GPA 3.46

DeVry University 2011

References (Past Supervisors)

1.Brad Duerr Operations Manager Pentair Conroe, TX 936-***-****

2.Bruce Thomas Production and Inv. Ctrl Mgr Home Prod. Int’l Chicago, IL 224-***-****

3.Ted Pearsall Former Value Stream Manager/Lean Engineer Pentair 425-***-****

References (Subordinates)

1.Juan Quiñones Shift Lead Pentair Hanover Park, IL 224-***-****

2.Jimmy Rosa Material Handler Pentair Hanover Park, IL 224-***-****

References (Peers)

1.Paul Katzmann Ops Finance Analyst Supervisor Pentair Minneapolis, MN 630-***-****

2.John Becque Production Manager Pentair Hanover Park, IL 331-***-****

3.Kim Consoer Executive Assistant Pentair Hanover Park, IL 815-***-****

Recognition

Contact this candidate