Program Manager Project Management

Cedric Kwindja

Bethesda, MD ***** 703-***-**** ******.*******@*****.***

Summary

As a program manager, I am responsible for overseeing the planning, execution, and delivery of complex projects within an organization. My expertise lies in developing project plans, managing budgets, coordinating resources, and ensuring that project goals are met on time and within budget. I possess strong leadership skills, excellent communication abilities, and a deep understanding of project management methodologies such as Agile and Waterfall. Additionally, I have extensive experience in risk management, stakeholder management, and change management. I am committed to delivering high-quality results while fostering a collaborative and productive work environment. I am dedicated to continuous improvement and seek out opportunities to streamline processes, reduce costs, and increase efficiency. My skills as a program manager make me an invaluable asset to any organization looking to undertake complex projects with confidence and precision.

Skills

Agile methodologies

Team Leadership and direction

Program Management

Stakeholder Management skills

Self-directed & motivated

Strategic Planning

Multilevel Collaboration

Risk Management & Mitigation

JIRA

Team Management & Supervision

Project Management

Requirement Gathering

Budget Management

Resource Planning

Microsoft Project

Analytical Problem Solving

Time management

Team Development

Training and Development

Experience

PROGRAM MANAGER 09/2020 - Current

KWINDJA GROUP, LLC

Experience as a primary interface with executive level clients, managing executive level communications, reporting, and development of programmatic strategies and plans.

Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.

Experience with managing projects, including numerous work streams requiring adjusting to shifting priorities and solving problems quickly.

Liaise across Government partners to identify trends and leverage community-wide best practices for issue resolution and prevention.

Work with multiple engineering groups and physical infrastructure disciplines to ensure Region designs meet all requirements.

Ability to translate client intelligence requirements and needs into program management outcomes.

Maintains knowledge of emerging technologies and trends in operations management

Ability to self-prioritize and manage a timed task effectively.

Experience with review and approval of Contract Data Requirements List (CDRL) items

Experience with managing multiple, concurrent POA & Ms and technical instructions, supporting the review of cost, schedule, and performance metrics.

PROJECT MANAGER/IT SPECIALIST 07/2020 - 09/2020

D & H Construction Firm

Developed the project plan with the team and manages the team's performance of project tasks.

Handled technical issues for workstations and devices.

Daily calibration and device restorations

Diagnosed problems with hardware and operating systems.

Monitored the process of the project and adjusted as necessary to ensure the successful completion of the project.

Sent updates to devices for contract clearances.

Responsible for network connectivity

Conducted organizational research for a project focused on defining business processes across the construction, financial industries.

Provided user assistance with network connectivity & administer local network for the firm.

Troubleshooted and performed virus prevention, detection and removal.

Provided technical support & setup software in several company computers.

Secured acceptance and approval of deliverables form the Project Sponsor and Stakeholders.

Responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved in the team.

Reported ongoing status, including project health and tracking the financials of the project.

Responsible for overall management of the vendor relationships

Monitored schedule and costs versus project progress to identify issues that could possibly extend the schedule or overrun costs.

Ensured that the project team understood all aspects of the stakeholder contract related to their respective responsibilities and demonstrated a thorough understanding of the stakeholder checklist and organizational structure.

HIGH SCHOOL TECHNOLOGY INSTRUCTOR 09/2017 - 06/2020

Taught basic and advanced Windows and Apple OS courses.

Navigation and shortcut

Program and application training

File access and path location

Microsoft 365 (Excel, Word, PowerPoint and OneNote) Apple Vs

Microsoft

BUSINESS SYSTEM ANALYST 07/2015 - 07/2017

Manex

Collected client requirements.

Interpret and analyze customer business needs, translating them into functional requirements.

Act as a liaison and facilitator between customers and the software.

Work directly with Product managers and Project to understand the current business process and perform Gap Analysis on existing system.

Develop detailed functional requirements based off the business requirements.

Conduct Kickoff meetings with business owners, stakeholders as part of the requirements gathering process.

Elaborate Software Requirements Specifications and Software Design Specifications for new, enhanced and retired applications.

Interact with business owners, SMEs, and management team to identify the scope of the project and to prepare a Business Requirement Document, Use Case, User Story, and Activity Diagrams to further develop technical requirements and/or Functional Specifications.

Ensure that all artifacts complied with corporate SDLC policies and guidelines.

Provide guidance to project managers, business owners, development team and subject matter experts to resolve the outstanding issue and action items are taken in the review meeting.

Facilitated and managed meeting sessions with business owners, business system owners, development team, testing team, and process control team.

Monitored testing efforts with use of HPQC for forecasting.

Involved in Performance testing, Regression testing, System testing, and User Acceptance Testing.

Facilitate defect review meetings involving all stakeholders to review defects, identify severity and set priorities as per client requirements, ensuring accuracy and conform to deadlines.

Create workflow diagrams to validate the Basic and Alternate flows in the various Business and Technical Use Cases.

Perform task decomposition, delegated tasks and monitored project milestones using MS Project and HP ALM.

Capture of quality attributes external/internal constraints for functional/non-functional requirements.

Participate in the development of training materials for new technology and organizing User Training

Relevant Technologies: SharePoint, Eclipse (Selenium), HP ALM, SQL server, Jira, Slack

BUSINESS SYSTEM ANALYST 08/2013 - 07/2015

Salesforce Government Contract (McLean)

Participated in design meetings.

Analyzed both Lightening, Classic and mobile versions of the Salesforce application.

Shadowed the Sr.

BSA during the shorter Hip Sprint meetings while being over watched by the Scum Master.

Assisted in creating wireframes diagrams for workflows in Visio.

Work closely with the Project Manager and Lead Developers to resolve any client related issues.

Worked closely with Project Manager and UX Designers in understanding the workflow.

Interacted with end-user, SMEs and team members to identify the project scope and prepare business requirement documents, user stories, functional requirement documents, and activity diagrams.

Assisted with Sprint Demo/Review sessions with the client to best meet their needs and expectations.

Active liaison throughout the project and helped the Sr.

Business Analysts with addressing issues or identifying appreciates solutions.

Created Acceptance Criteria in Jira

Monitored defects, Acceptance Criteria, Business Processes in Jira

Perform gap analysis on missing requirements and enhancements needed to the application.

Participate in the development of training materials for new technology and organizing User Training.

Worked with End-to-End testers while pre-production.

Lead the Mobile effort for data transfer using mobile device and Pulsar.

Technologies used: SharePoint, JIRA, HP ALM, HPQC, Oracle SQL Developer, SQL Server, Salesforce.

BUSINESS ANALYST INTERN 10/2012 - 08/2013

International Development Water Project, White Bear Lake, MN (Remote)

Attended and conducted meetings and workshops to discuss high level requirements and developed User Requirements Specification Document.

Created workflow scenarios, designed new process flows, documented the business process, various business scenarios, and activities of the business from the conceptual to the procedural level.

Created Process Flow Diagrams, Use Case Diagrams, and Class Diagrams using Microsoft Visio.

Requirements gathering upon change request.

Performed gap analysis of system rules, system process flows, user administration, and requirements.

Shadowed the scrum who led Sprint Planning Meetings.

Created and verified use case specifications and wrote effective user stories.

Ensured that all artifacts complied with corporate SDLC policies and guidelines.

Worked with the QA team to develop test plans and test cases for functional and integration testing.

Designed and developed test scenarios and test cases based on business requirements, technical specifications, and use cases.

Performed SQL queries for data gathering.

Maintained standard documentation to comply with CMMI standards.

Attended weekly status meetings with development team, QA manager, and created notes for meeting minutes.

Technologies used: MS Visio, JIRA, HP ALM, HPQC, Oracle SQL Developer, SQL Server, UNIX.

Education and Training

Virginia State University - Petersburg, VA Master of Science

Project Management

Virginia State University Petersburg - Bachelor of Science

Computer Engineering

Languages

English:

Professional

French:

Professional

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