Customer Service Patient

VERONICA VEGA

** ****** **. *********, ** ***** · 617-***-****

********.*******@*****.***

Seeking a full-time position in healthcare administration where I can utilize my extensive experience and customer service skills.

EXPERIENCE

MAY 2016 – CURRENT

PATIENT CARE COORDINATOR SR, wELLmed medical management

Serves as the team lead as needed by the Clinic Administrator. Trains all new patient service representatives. Assists Clinic Administrator with reports on a weekly basis. Responsible for all components of the patient experience, ranging from patient intake, patient close out and appointment scheduling. Oversees the membership report and ensures that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data. Coordinates initial patient contact and ensures patient eligibility to clinic. Prepares and mails out new patient packets to include welcome letter, bios and appointment confirmation dates. Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient. Completes a monthly membership report to review new members and to check for patients that are not reachable. Provides customer service to patients in person and via phone. Greets patients as the arrive and ensures appropriate paperwork is completed and collected for the patient file and billing.

JULY 2012 – FEBRUARY 2016

SURGICAL COORDINATOR, orthopedic affiliates

In charge of scheduling pre/post-operative patients visits with the physician for tests and surgical preparation. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files and charts. Made copies, sent faxes and handles all incoming and outgoing correspondence. Organized files, faxed reports, and scanned documents for providers.

MAY 2012- FEBRUARY 2016

PATIENT SERVICE REPRESENTATIVE, EMERSON HOSPITAL

Received patients in the emergency room. Obtained all information for registration, including insurance information and copays as necessary.

MARCH 2009 – MARCH 2012

OFFICE MANAGER, MERCY KIDS REHAB

Managed the activities of multiple team members at the main office location. Developed, implemented, and monitored programs to maximize customer satisfaction. Interviewed, hired, and trained new quality customer service representatives. Addressed negative customer feedback immediately. Developed rapport with the customer base by handling difficult issues.

EDUCATION

1999

HIGHS SCHOOL DIPLOMA, san benito high school

REFERENCES

ADRIAN HELBIG, PREVIOUS MANAGER 720-***-****

DR. FLORA EDISON, DOCT AT WELLMED 512-***-****

JENNIFER ROMO, PREVIOUS COWORKER 512-***-****

CYNTHIA PALACIOS, PREVIOUS COWORKER 737-***-****

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