Customer Service Representative
Resume:
James Moore
Martinsville, VA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Alorica
Customer service - Martinsville, VA
January 2017 to October 2023
Cx service verizon project
Turbo Tax
Alorica Calling Center - Virginia
June 2015 to December 2017
Prepared taxes
ecco
SiriusXM sales - Martinsville, VA
November 2011 to May 2015
Sold satelite radio
Customer Service Representative
XFINITY Store by Comcast - Martinsville, VA
October 2008 to October 2011
Sold cable and internet
Education
high school in General Studies
Bluefield High School - Bluefield, WV
January 1995 to June 1998
Associate's degree in Computer Networking
Wytheville Community College
Skills
• Microsoft Word
• Delivery Driver Experience
• Merchandising
• Blueprint Reading
• Telemarketing
• Sales
• JD Edwards
• CRM software
• Windows
• Leadership
• Customer service
• Customer support
• Customer service
• Computer networking
• Technical support
• LAN
• Information security
• Mac OS
• Analysis skills
• SAP
• Search engines
• Google Suite
• iOS
• Cold calling
• Google Docs
• Direct sales
• Outbound sales
• Typing
• Research
• Inside sales
• VPN
• Linux
• Operating Systems
• WAN
• Desktop Support
• Help Desk
• Network Administration
• Telecommunication
• 5G
• Direct marketing
• TCP/IP
• DNS
• Microsoft Windows Server
• Troubleshooting
• SQL
• B2B sales
• Android
• Retail sales
• SaaS
• Oracle
• Plastics blow molding
• Quality control
• Data collection
• Live chat
• Outside sales
• Accounting
• Salesforce
• Tax experience
• Financial services
• VoIP
• Cloud computing
• Firewall
• Network support
Certifications and Licenses
BC/BE
Assessments
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Conscientiousness — Proficient
June 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Basic computer skills — Proficient
March 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
June 2022
Level of motivation and discipline applied toward work Full results: Proficient
Sales fit — Proficient
April 2022
Measures the traits that are important for success in sales positions Full results: Proficient
Customer service — Completed
March 2022
Identifying and resolving common customer issues
Full results: Completed
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Very Tech Savy very people orientated
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