James Moore

Martinsville, VA *****

ad1sfr@r.postjobfree.com

+1-276-***-****

Authorized to work in the US for any employer

Work Experience

Alorica

Customer service - Martinsville, VA

January 2017 to October 2023

Cx service verizon project

Turbo Tax

Alorica Calling Center - Virginia

June 2015 to December 2017

Prepared taxes

ecco

SiriusXM sales - Martinsville, VA

November 2011 to May 2015

Sold satelite radio

Customer Service Representative

XFINITY Store by Comcast - Martinsville, VA

October 2008 to October 2011

Sold cable and internet

Education

high school in General Studies

Bluefield High School - Bluefield, WV

January 1995 to June 1998

Associate's degree in Computer Networking

Wytheville Community College

Skills

• Microsoft Word

• Delivery Driver Experience

• Merchandising

• Blueprint Reading

• Telemarketing

• Sales

• JD Edwards

• CRM software

• Windows

• Leadership

• Customer service

• Customer support

• Customer service

• Computer networking

• Technical support

• LAN

• Information security

• Mac OS

• Analysis skills

• SAP

• Search engines

• Google Suite

• iOS

• Cold calling

• Google Docs

• Direct sales

• Outbound sales

• Typing

• Research

• Inside sales

• VPN

• Linux

• Operating Systems

• WAN

• Desktop Support

• Help Desk

• Network Administration

• Telecommunication

• 5G

• Direct marketing

• TCP/IP

• DNS

• Microsoft Windows Server

• Troubleshooting

• SQL

• B2B sales

• Android

• Retail sales

• SaaS

• Oracle

• Plastics blow molding

• Quality control

• Data collection

• Live chat

• Outside sales

• Accounting

• Salesforce

• Tax experience

• Financial services

• VoIP

• Cloud computing

• Firewall

• Network support

Certifications and Licenses

BC/BE

Assessments

Call center customer service — Proficient

March 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Conscientiousness — Proficient

June 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Basic computer skills — Proficient

March 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Attention to detail — Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work motivation — Proficient

June 2022

Level of motivation and discipline applied toward work Full results: Proficient

Sales fit — Proficient

April 2022

Measures the traits that are important for success in sales positions Full results: Proficient

Customer service — Completed

March 2022

Identifying and resolving common customer issues

Full results: Completed

Sales skills — Proficient

February 2022

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Very Tech Savy very people orientated

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