Data Entry Service Representative

Lynnette Matejka

Belleville, IL ***** 314-***-**** **********@*****.***

Patient Services

Implement Program Updates - Focused attention to detail

Healthcare Provider Relationships Established - Focused, efficient data processing

Exceptional Organizational Skills - Accurate Data Entry

Highly motivated, solution minded, team player, with experience in performing accurate data entry for simple and complex projects. Data entry of patient profiles, applications, prescriptions, insurance information and financial documents. Excellent communication and interpersonal skills with strong attention to detail. Supportive patient service representative who managed multiple projects in a complex environment. Demonstrate strong work ethic. Successful at mediation between patients and professionals when healthcare providers were not responsive to requests for information. Proactive, customer-focused, and adaptable to variety of work environments, with tolerance for stress associated with tight deadlines.

Skills / Expertise:

Type 50 WPM

Team Building—helped team members struggling with new information

CRM operating system—learned multiple programs and maintained updates

Microsoft Word/Excel (basic functions with documents and spreadsheets)

Data entry—precision and accuracy alpha numeric

Patient Interviewing Skills—many interview situations were pleasant customers

Customer Service—high quality scores and satisfied customers

Professional Experience

UNITED BIOSOURCE, St Louis, MO

Patient Services Coordinator II

Performed data entry and reimbursement services for Patient Assistance Programs, entered and updated patient’s demographic profile including contact information, copy of insurance cards and financial documentation with HIPAA compliance.

Outbound calls to patients and healthcare providers to obtain and verify missing information for each application

Inbound calls to answer questions, research orders for medication, clarify program guidelines and field complaints.

Outbound calls to patients and healthcare providers to inform them of an Acceptance or Denial after processing completed

EXPRESS SCRIPTS INC, St Louis, MO

Missouri Licensed Pharmacy Technician

Processed documents for patient assistance programs, offering medication free of charge to eligible/enrolled applicants.

Processed applications, prescriptions, and financial documentation to assess eligibility for the program.

Outbound calls to patients and healthcare providers requesting missing information and documentation for enrollment

Inbound calls from patient's and healthcare providers, obtain information and documentation needed for enrollment.

Outbound calls to patients and healthcare providers to notify of an Approval or denial.

Researched customer health insurance plans, obtained prescription authorization with quick response times.

Education and Training

Bachelor of Science (BS), Theology, Saint Louis University, St Louis, MO

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