Customer Service Accounts Payable

Rhiannon Robinson.*** Walnut St., Kearney, MO *****.***-***-****.**************@*****.***

Objective:

To be part of something bigger, part of a team that cares for one another, and supports one another in the daily endeavors of growing a business.

Summary of Experience:

Experienced in business growth through individual account expansion, customer service, coordination of labor and materials, and accounting, as well as all other functions necessary to own and operate a small business. Professional reputation for leadership, accurate work flow, and the ability to adapt quickly to new projects, challenges, and responsibilities.

Employment/Ownership History:

Trotter and Morton Facility Services, Kansas City, MO, February 2017 to Current

Accounting Specialist and Operations Coordinator

Accountable to Service Technicians for maintaining full weekly work load.

Participated in expanding maintenance accounts as applicable:

oAdded new services to existing maintenance accounts based on repair histories, age of equipment, and evaluating risk for both the company and account

oAdded new equipment to existing maintenance accounts

Responsible for transitioning Service Branch from COINS to ValueBuilder, an Enterprise Resource Planning (ERP) system.

Responsible for entire Service work flow:

oCreate work order or service request

oCoordinate labor and materials

oDispatch Service Technician

oClose call for accurate billing, payroll, accounts receivable

oMaintain accurate and timely accounts payable

Responsible for timely and accurate communication:

oTo Service Manager for progress, issues, resolutions with customers, field technician relations

oTo customers for scheduling, resolution of issues, and to maintain long term relationships

Life Unlimited, Liberty, MO, February 2016 to September 2016

Team Lead and Health Coordinator

Oversee the fulfillment of all housing functions and health needs for two individuals in their home.

Lead and coordinate staffing to maintain level of care, training standards, and certifications.

Responsible for transportation for individuals to daily activities and healthcare appointments.

Maintain certifications in TOOLS of choice training: CPR, Level 1 Med Aide, CPI training, and Class E license.

Dawg House Grill, Kearney, MO, November 2014 to February 2016

Owner/Operator

Accountable for total operations of the Company.

Responsible for accuracy of all accounting functions: payroll, accounts receivable, accounts payable, state and federal reporting of revenues and taxes.

Lead and coordinate staffing to maintain level of customer service, training standards, and food handler’s certifications.

Responsible for Clay County Health Department Compliancy.

Maintained vendor relationships with Springfield Grocers, Pepsi, Sara Lee, and others.

National Marketing Resources, Kearney, MO, January 2008-March 2013

Account Manager and Customer Service Representative

Maintain relationships with existing customers:

oUpsell complementary products

oRespond to customer needs

oOrder management

oTechnical support for product lines

Volunteered for product launches to introduce new products to the market.

Participated in cold call sales campaigns.

Attended weekly, monthly, and annual sales meetings.

Education, Training, and Awards

Graduate: North Kansas City High School, North Kansas City, MO

Associates Degree: LINC University training system

CPR and First Aid Certified

CPI Training

Level I Med Aide

Safety Representative for Trotter and Morton, Kansas City, MO

LINC Circle of Excellence Award-3 consecutive years

References

Available upon request.

Contact this candidate