Kim Meeks

Arlington, TX *****

ad1ses@r.postjobfree.com

817-***-****

Work Experience

Customer Service/Western Union/Fraud Claims WFH Position

Bank of America/ Advance Call center Technology -

Dallas, TX

December 2020 to October 2022

This work from home position consists of Receive calls from cardholders in reference to account cards for unemployment UIA payments. And Process Western Union for card holders. To pick up funds from debit cards. Work with Fraud claims and identify if there has been fraud on the account research and process claims.

Sales -Marketing / Customer Service

Impact Distribution, LLC -

Grand Prairie, TX

October 2018 to March 2020

Grand Prairie, TX

October 2018 to Present

Take inbounds calls from Business owners about schedule service for outside sales representative to install

Water purification systems in homes, new and pre- existing homes. Verify information and be knowledgeable about product and service to up sale company products.

Representative

Future Payment Technology -

Fort Worth, TX

May 2011 to September 2018

Talus Payment - Dallas-Fort Worth, TX

May 2011 to September 2018

Work in outbound call center scheduling appointments for sales

Representative to up sell merchant service terminals to outside small

Business owners. And assist Human Resource Department with training

And coaching of new employees.

Temp. Services

Aerotek -

Dallas, TX

September 2010 to October 2010

Client Migration - Customer Service

Assist large corporate business clients with access to online accounts.

Assist with large corporate accounts, and with updating all account

Information pertaining to the merging of business accounts and all

Business administrative functions.

Handling incoming calls and resolve any and all problems in an

Appropriate manner. Sent and receive all e-mails at any time.

Customer Service Representative -Auto Finance Dept

J P Morgan Chase -

Arlington, TX

September 2007 to June 2010

Receive heavy inbound calls in call center assisting customers with Their account inquiries.

Handled exceptional customer service in dealing with title, lien releases.

Payments and researched account information. Handled and resolved

Escalated problems in an appropriate manner. Used computerized

System to gather information, update information, research, tracking and Troubleshooting. Responsible for up selling any financial products that

JP Morgan Chase has to offer. Maintain excellent customer service

.

Customer Service Representative

Centex Home-team Pest Defense -

Grand Prairie, TX

November 2004 to September 2007

Recover Inbound calls in call center and made outbound calls to schedule

Appointments for service technician.to service business and residential

Homes. Responsible for billing inquiries, post payments, account updates, and General inquiries. Handle and resolve escalated in a timely manner. Assist

Home builders with service installs and assist with all quotes that builders may

Have. Provided excellent customer service inbound and outbound.

Executive Secretary

Innovative Mortgage -

DeSoto, TX

November 1995 to June 2003

Assist the company and president which included daily operation of Quality control, inventory, handling loan files, monthly calendar appointments for loan officers, and resolving any complex situations that the loan team may have. Meet and greet new clients that walk in For service with financing for property.

Education

Diploma in General Studies

Cedar Valley College -

Lancaster, TX

1996 to 1997

High school diploma or GED

Skills

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Microsoft Word

•

Telemarketing

•

Cold Calling

•

Outbound Sales

•

Sales

•

Salesforce

•

Upselling

•

Service Technician Experience

•

Business Development

•

Microsoft Excel

•

Customer service

•

Microsoft Office

•

B2B Sales

Relevant experience

Edit

Customer Service/Western Union/Fraud Claims WFH Position

Bank of America/ Advance Call center Technology

Supporting documents

Contact this candidate