Data Entry Customer Service

Donovan Feller

Arlington, TX ***** - Cell: 469-***-**** - *************@*****.***

SUMMARY

Personable and professional Customer with 10+ years of experience in fast-paced environments; managing high volume calls to address customers’ needs. Proficiency with Microsoft Word, Excel, and Outlook; computerized systems; strong data entry and general office equipment skills Strong phone presence, communication (verbal/written), active listening, and problem solving skills

CORE STRENGTHS & SKILLS

Customer Relation

Inbound/Outbound Calls

Establishing Rapport

Relationship Building

Negotiations

Skip Tracing

Responsive/Proactive

Results-Oriented

Account Management

Research

Organized

Team Player

PROFESSIONAL EXPERIENCE

Caine&Wiener

Dallas, Tx

September 2020-Present

Senior Collection Specialist

Updated information on accounts.

Answered phones and make phone calls on accounts.

Assisted consumers on accounts on getting them paid. Solved problems and solved their issues what ever they had issues with. Negotiating settlement on accounts.

Amazon

Coppell,TX

March 2018-September 2020

Full Time Warehouse Assoc.

I count items, and sometimes go out and load and unload trucks, and do various duties throughout the warehouse. Also, use palette jacks to haul items to get to get ready to be shipped.

PepsiCo

Plano,Tx

March 2017-August 2017

AR Commerical Specialist

Updated information on accounts.

Answered phones.

Assisted customers on accounts.

Sent letters, pulled invoices for customers for payment. Solved problems for customers. Also, I have as400 knowledge.

Lawson & Murphy LLC

Plano, TX

October 2015- November 2016

Senior Collector

Updated information on accounts

Collected for Grayson Collin Electric and medical collection for Preferred Care

Answered phones

Assisted clients on accounts

Negotiated settlements with clients

Dynamic Recovery Services - Farmers Branch, TX08/2008-04/2015 Collection Representative

Effectively managed over 130 client portfolios for Wells Fargo, Regional Acceptance, GTE

Financial, Citi Financial, AT&T, and

other companies daily. Utilized skip tracing tools, including credit reports, TLO, and internet to successfully locate

clients.

Handled a high volume of inbound/outbound calls to assist clients and negotiate terms and

settlement offers for past due loans charged off for up to two years previously.

Settled judgments related to subprime autos, boats, manufactured housing, and other

personal property.

Researched, verified, and updated client data into computerized system; opened, processed,

and closed accounts on a daily basis.

Previously employed by this company from 11/1997-06/2003. Southwest Credit Systems - Carrollton, TX01/2014-08/2014 Collection Representative

Delivered excellent customer service by responding to all inbound calls in a timely manner.

Resolved escalated customer service and collections issues for Conns’ financial credit card

services.

Asked clarifying questions, gathered information; researched, and provided information to

customers.

Identified collection barriers and worked cross functionally with internal/external resources to

resolve issues.

Also employed by this company from 06/2011-10/2011. Commercial Recovery Systems - Dallas, TX

04/2008-06/2009

Collection Representative

Managed past due loans for 2,000 accounts for subprime vehicles for various clients,such as

Hyundai, CitiFinancial, Ford Motor Company.

Contacted customers by phone and negotiated settlement offers for loans charged off 2-3

years previously.

Conducted skip tracing and updated information on all accounts. EDUCATION

Advanced Career Training School - Certificate: Banking/Teller Operations, Dallas, TX

Eastfield College - Associate Degree/Business

Dallas, TX

Best Regards,

Donovan Feller

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