JASMINE J. WILLIAMS

CONTACT

770-***-****

ad1se3@r.postjobfree.com

*** *** ***** *** *** #1008,

Forest Park, GA 30297

PROFESSIONAL SUMMARY

Energetic customer service

professional eager to deliver

positive, memorable experiences

to every customer. Consistently

exceed expectations with strong

time management and

multitasking abilities. Quick

learner and hard worker with

natural talents, dedicated to

business success.

SKILLS

Proficient in Microsoft Office,

Excel, Word, and PowerPoint

Excellent communication skills

with a focus on customer

service

Data entry

Shipping and receiving

understanding

Oversee operations

Reporting and documenting

Time management

REFERENCES

EXPERIENCE

CUSTOMER CARE REPRESENTATIVE Nov 2021 Sep 2022

Forward Air, Forest Park, GA United States

Demonstrated commitment to customer service by building productive relationships, resolving complex issues and boosting customer loyalty. Provided solutions, recommendations and replacements with empathy and positive feedback.

Met team and client performance metrics, goals and deadlines. Responded to questions and followed up on customer interactions. Served as friendly first point of contact for customer inquiries. Managed time by prioritizing workload and juggling multiple tasks simultaneously.

Made informed decisions under stressful circumstances. OS&D CLERK Oct 2018 Nov 2021

Forward Air, Forest Park, GA United States

Examined and unpacked incoming shipments to locate damaged items. Reviewed camera footage to track and trace lost freight. Updated customers and the tracing team on findings via email and phone.

CMS TELLER Jun 2015 Apr 2018

Loomis, Atlanta, GA

Followed company and regulatory policies to protect customer and bank assets.

Employed excellent money handling abilities to operate and balance cash drawer daily.

Supported daily branch operations by completing opening and closing duties.

ASSISTANT MANAGER Jun 2014 Jun 2015

Murphy USA, College Park, GA

Solved all customers' problems and complaints in a timely manner. Systemized and stored products on the shelves and in coolers. Performed routine cleaning tasks throughout the store. Provided general clerical assistance by answering phones and emails. ASSISTANT MANAGER Nov 2007 Jun 2014

Cinemark Movie 10, Fayetteville, GA

I received a promotion after five years of working as a crew member. Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.

Inspired teams to produce exceptional results in line with company standards.

Assisted managers in controlling inventory strategically, resulting in reduced costs.

J

W

Reference available upon request

EDUCATION

BACHELORS - BUSINESS Aug 2025

Strayer University, Morrow, GA

HIGH SCHOOL DIPLOMA Aug 2009

Benjamin Banneker Highschool, College Park, GA

Fort Valley State University, Fort Valley, GA

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