Human Resource Customer Service

CURRICULUM VITAE

HOPE KIMANTHI MUENDO

Personal Information

Nationality : Kenyan

Date of birth : 12/12/1994

Language : Proficient in English and Swahili

Religion : Christian

I.D : 33691327

Status : Married

Contact Details : Tel:079*******

E-Mail : **************@*****.***

Gender : Male

CAREER OBJECTIVES

To work in a dynamic environment that will enable me share knowledge and skills and gain experience, to attain the highest peaks of professional achievements while achieving the institutional goals.

Education Background

(2016 – 2019) :VISION EMPOWERMENT TRAINING INSTITUTE

:Diploma in community development and social work

:(Mean grade-Credit- Exam body KNEC)

(2012 - 2015) :MUNYUNI SECONDARY SCHOOL

:Kenya Certificate of Secondary Education (KCSE)

(2001 – 2011) :MUNYUNI PRIMARY SCHOOL

:Kenya Certificate of Primary Education (KCPE)

Working Experience

2022Feb – 2022Nov : APOLLO AGRICULTURE

Duties and Responsibilities

Contact potential or existing customers to inform them about a product or service using scripts

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

2021 Feb – 2022Jan : PIONEER ROAD SAFETY CONSULTANT

LOGISTICS– ROAD SAFETY ASSURANCE– TRUCKING SERVICES.

Duties and Responsibilities.

coordinating drivers, vehicles, loads and journeys

operating IT systems to manage timings, costs and stock levels

analysing data to assess performance, discover logistical problems and devise plans for improvements

ensuring health and safety standards are met.

Planning routes and load scheduling for multi-drop deliveries.

Booking in deliveries and liaising with customers.

Allocating and recording resources and movements on the transport planning system.

Communicating effectively with clients and responding to their requirements.

2020Jan – 2021 Jan :iSON BPO KENYA LTD

CUSTOMER CARE EXECUTIVE

Duties and Responsibilities.

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

2017Dec – 2019Sep :VISION EMPOWERMENT TRAINING INSTITUTE

CUSTOMER SERVICE AND OFFICE ASSISTANT

Duties and Responsibilities

Performs clerical duties, including, but not limited to, mailing and filing correspondence, placing orders, and answering calls

Interacts with clients, visitors, and vendors

Sorts and distributes incoming mail

Arranges meetings by reserving rooms and managing refreshments

Types correspondence, meeting notes, and forms among other documents

Photocopies, scans, and files appropriate documents

Assists with organizing events when necessary

LEADERSHIP AND ACHIEVEMENTS

Customer service- iSON BPO KENYA LTD

Christian Union–Chairman,Vision Empowerment Training Institute

Class Representative, Vision Empowerment training college

School deputy president,Munyuni secondary school

Interpersonal skills – the ability to work well in a team, as well as to manage and motivate others

Logical reasoning and problem-solving skills

skills in data analysis, including working with electronic data

Time-management ability

Tact, diplomacy and calmness, especially when dealing with tired drivers and disgruntled customers.

Good people management and coordination skills.

Extensive knowledge of the transportation industry.

INTERESTS AND HOBBIES

Socializing

Travelling

Badminton

REFEREES

Mr.Munyao

Principal

Munyuni secondary school

Tel.no. +254*********

Mr.Martin mutula

Pastor

CCI saints destiny centre

Tel.no. +254*********

Judith kituto

Principal

Vision Empowerment Training Institute.

Tel.no. +254*********

Contact this candidate