Jennifer Gail Wade

Education

University of North Carolina Charlotte

●Completed - Bachelor of Arts in English

●Workers Compensation Insurance License - 2016

Summary

Results driven and highly motivated professional with extensive experience in Technical and B2B Sales, Lost Time Workers Compensation and HR Generalist/Recruiting. Expert in recruiting, interviewing, and preparing candidates and all HR related to onboarding. Accustomed to fast-paced, high-pressure environments, demonstrating an ability to prioritize multiple tasks, meet deadlines, and provide high attention to detail. Being a former entrepreneur, I possess a superior work ethic, the natural ability to look at the big picture, and am always formulating ideas for creative ways to operate as efficiently as possible. With such a unique background and variety of experiences, I know I will be a major asset to a department or organization that operates with a high degree of detail and efficiency. I have many transferable skills,

Skills

●Worker’s Compensation Claims

●Employment Law

●FMLA/ADA/EEO/WC

●CRM Software

●MS Office/Suite

●Sales Force

●Next Gen

●Staff Recruitment & Retention

●Employee Relations

●Benefits Administration

●HR Program/Project Management

●EHR/PM Software

●Timesheet Tracking

●Orientation & Onboarding

●Training & Development

●Performance Management

●HRIS Technologies

Professional Experience

Systemtec Inc. 03/2022-09/2023

Business Development Executive

●Developed business relationships with IT Managers and C-Level Executives.

●Negotiated with prospects to obtain signed contracts

●Screened candidates’ prior to sending to client and provided interview preparation to ensure the desired outcome.

●Prospected using Vidyard, LinkedIn, email, direct mail, and phone calls.

●In 7 months of sales during 2022, I reached 86% of my sales goal.

Selective Insurance Company of America 05/2016 - 12/2021

Workers Compensation Claim Adjuster

●Managed 125 – 220 claims consisting of medical files and lost time files

●Performed claims processing which included investigation of claims, determination of compensability and setting reserves on reported claims, based on the type of injury and treatment recommendations from healthcare providers

●Liaised with attorney’s and healthcare providers to request and review medical treatment notes to adhere to strict recovery timeline and payment timelines to efficiently process claims closures.

●Ensured adherence to organizational best practices and client service requirements for completion and claims closures.

●Prepared and submitted claims correspondence.

●Managed 2 payments systems on a timely basis for medical invoices.

●Contacted Attorney’s offices and Medical Providers for Proper Billing, Medical Records (treatment status forms, medical notes)

●Opened and processed all Workers Comp claims until closure.

●Completed ISO background searches/medical canvasses/ surveillance/social media searches

●Completed CMS Reporting

Arauco North America 03/2014-05/2016

Account Manager

●Managed customer projects from design through production for customer relationship development and satisfaction, resulting in 98% client satisfaction increase over two years

●Reduced customer returns through consistent relationship management and continually upselling and pre ordering of products

●Consistently demonstrated record of sales success against sales quota; 102% - 120% to sales quota each month

●Drove new customer acquisition by utilizing persuasive sales techniques on inbound and outbound sales calls, resulting in a 21% increase in new customers

System Tec 05/2010 - 12/2012

Business Development Executive

●Technical IT staffing for large scale businesses

●Evaluated and updated fee agreements, job postings, guaranteeing a detailed representation of role responsibilities, requirements, and qualifications

●Implemented strategies to evaluate metrics to increase recruiter fill ratios, ultimately reducing average time to hire from 25 - 17 days

●Initiated process to automate several onboarding tasks, streamlining processes and increasing new hire satisfaction 40%

●Collaborated with management to execute favorable methods of communicating company policies, regulations, and processes. Effectively communicated and create engagement plan on how we engaged with our clients in delivering talent

●Independently recruited/onboarded 5 - 15 new hires each month

●Scheduled background checks, drug screening, and severed as main point of contact for onboarding

●Assisted new employees with benefit enrollment options, comprehensively explaining options, timesheet management, and I-9 verification

●Improved processes for filing and maintaining new hire documents and I-9 verifications

JANI-KING - Charlotte, NC 2000 - 2010

Franchise Owner

●Grew business revenue from $750/month - $40,000/month in less than 24 months.

●Responsible for all hiring decisions, personnel training, marketing initiatives, and sales goals

●Human Resources go to person for all related issues (ALL)

●Presented service offerings to target accounts and maintained superior communication with current customers, which resulted in a 99.3% customer retention rating.

●Mentored new franchise owners and led sales training seminars.

Cintas FAS- Charlotte, NC 01/2003-06/2006

Service Manager/Sales Manager

●Delivered positive sales results by exceeding annual location goal of $600K in total sales with a total of $622, 177. Achieved and exceeded annual product sales goal of $300k by $45,506.

●Led sales team to 12% increase in new and repeat sales over the previous fiscal year.

●Accountable for hiring and training new sales representatives and coaching veterans.

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