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Help Desk Information Technology

Location:
Washington, DC
Posted:
December 07, 2023

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Resume:

Akin Akintewe

Hyattsville, MD ad1saw@r.postjobfree.com

301-***-****

Skilled, resourceful and self-motivated professional with over 3 years in Information Technology. In depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of data and IT systems. Strong "hands-on" technical knowledge with electronics/computer information. Comfortable working independently or within a team environment.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Help Desk Support

HCL Technologies

Feb 7, 2022, to till date

•Manage the employee database of users and job roles

•Add, maintain, and remove users from applications and systems

•Allow for addition, deletion, and change of individual users and broader job roles.

•Record, capture, and authenticate user login information (usernames, passwords, certificates, etc.)

•Perform daily, weekly, and monthly monitoring task

•Provide a history of login and systems access for audit purposes.

•Troubleshoot Windows Laptops, network, and local printers.

•Managed Windows 7,8 and 10 including Active Directory.

•Configured new laptops for employees in a time efficient way.

•Work to resolve all incident and request tickets sent to the department queue from other department in the organization using Footprints BMC ticketing system

•Maintain knowledgebase for Security Admin tasks; document processes/procedures used to solve routine troubleshooting

•Maintains the Group Policy infrastructure based on the policies and guidelines provided.

IT Help Desk Support

Royal Threads Indian Head MD

September 2020 to January 2022

The IS Security Administrator build various users account and manage all the application access for the users account, which enables the user to perform their daily task. The Security Administrator perform all works independently with a minimum direction from leadership.

SELECTED TASKS

•Provide superior customer service to internally and externally users.

•Provide technical support of the Courion My Profile and other Identity Access Management (IAM)suites of products

•Process systems access requests for the creation, maintenance and termination of user accounts, groups, and roles accessing the Steward Health care system.

•Create, update, manage the user account using the SailPoint Identity IQ and other IAM suites of products.

•Create, Update, manage service accounts, secure-link accounts and auto-logon accounts for various department in the Firm.

•Troubleshoot various technical problems with user access, terminations of the user account and bring issues to resolution according to the Service Level Agreement

•Change user's password, reset password in the active directory

•Disable, terminate and enable users on Active Directory

•Handle both incident and request tickets sent to the IS account administration queue from other department in the organization using Footprints

•Work to resolve all incident and request tickets sent to the department queue from other department in the organization using Footprints BMC ticketing system

•Maintain knowledgebase for Security Admin tasks; document processes/procedures used to solve routine troubleshooting

•Maintains the Group Policy infrastructure based on the policies and guidelines provided.

•Develop, update, document and manage GPOs across a complex multiple domain, network environment

•Prioritize and escalate problems within given Service Level agreements

•Assist in setting up RSA VPN accounts

•Execute special projects as assigned.

•Perform regular on-call duties as scheduled

•Responsible for identifying issues and bringing them to the attention of the Manager of Operations

Desktop Support /Digital Service Specialist

Auto Part International – Hyattsville MD

Oct 2018 to Aug 2020

•Set up network for Canon systems on customer's servers and work station

•Imaged windows PC for Canon customers accounts

•Provided VOIP phone support using 8x8

•Assembled, Installed, tested and maintained low to high volume color Canon copiers

•Installed, troubleshoot firmware related issues on Canon systems and advanced work stations

•Troubleshoot image ware remote and content delivery service through Canon servers

•Set up user applications and tech support for customers on site and on phone

•Provided customer support and education while working with users to Identify needs, determine sources of problems and provide solutions.

•Perform onsite and phone technical support to address HP printer issues

•Diagnose and resolve hardware issues for desktops, laptop computers and printers

•Document all support processes and troubleshooting procedures for hardware using ServiceNow

•Migration from windows 7 to windows 10

•Troubleshoot various printing and imaging issues using process control, gather details from service history, validate and observe symptoms, establish probable cause based on information gathered, test and analyze issue, determined solutions, validate and communicate with primary contact to provide a summary and make recommendations to prevent reoccurring issue

•Communicate over the phone or email with customers that place service calls, acknowledge assignment, ask open and close questions to determine problem, provided estimated time of arrival to meet up response time

•Maintain the group policy infrastructure based on the policies and guidelines provided using • Created User authentication based on each department and levels of security to be able to access Canon systems features.

Branch Manager

Kings Guard Nigeria limited – Lagos Nig

March 2016 to Aug 2018

Expanding opportunities on existing customers and business development

• Ensuring payment of contract on time

• Identifying, proposing and implementing value-adding business solutions to my customers

• Managing effective communication with customers

IT Technician

Smart Link Management Service - Lagos, Nig

April 2015 to Feb 2016

Nigeria

•Troubleshoot Windows Laptops, network and local printers, Apple products.

•Supported 50 Victoria Island employees on a daily basis on phone and onsite with hardware and software usage.

•Managed Windows 7,8 and 10 including Active Directory.

•Configured new laptops for employees in a time efficient way.

•Audit business unit and date, member id and date, invoice number, medical record id, medical unit and invoice date, store number and date, and some work done by

Relationship Manager

Ecobank Nigeria Limited – Lagos Nigeria

Dec 2010 – Feb 2015

Developing and implementing strategic business focus for the Bank in conjunction with McKinsey Consulting Company

Growing DDA successively every quarter

Proposing and executive strategy to increase income/fee-based transactions for my unit

IT Help desk Support

Oceanic Bank International Limited – Anambra, Nig

Sept 2006 to Nov 2010

Nigeria

•Installed, Diagnosed, and configured computer hardware and software faults

•Followed up with customers to ensure issues have been resolve

•Assisted clients with their needs and network issues.

•Assisted with troubleshooting and analysis of installed proprietary software

•Monitored and maintained computers systems and networks

IT Help Desk

Master Solution & Investment Ltd July 2001 – Aug 2006

Lagos State, Nigeria

•Provided first line support for user community

•Provided support for Windows computers and Printers

•Diagnosed systems outages and implemented appropriate corrective actions

•Configuration and Support of remote cameras and safes security through internet

•Set up new user's accounts and profiles and dealing with password issues

IT Technician (NYSC)

Federal Office Of Statistic

June 2000 to June 2001

Kogi State, Nigeria

•Provided first line support for user community

•Provided support for Windows computers and Printers

•Diagnosed systems outages and implemented appropriate corrective actions

•Configuration and Support of remote cameras and safes security through internet

•Set up new user's accounts and profiles and dealing with password issues.

Education

2022 – Certified Security +

2020 - License Adjuster-Designated Home State Taxes ( License No- 2600729)

2020 - License/Register Insurance Producer ( License No- 300*******)

2015 MBA Obafemi Awolowo University-Ife (OAU)

Bachelor of Science

Skills

•Risk Assessments

•Customer Relations

•Team Building IT SYSTEMS (Less than 1 year)

•Project Management

•Excellent troubleshooting skills

•Quick adaptation iOS

•Android Mobile Devices

•Microsoft Windows (4 years)

•Mac (1 year)

•Microsoft Office (2 years)

•Okta (1 year)

•AWS (1 year)

•Windows server

•EMPLOYMENT EXPERIENCE Proficient in Microsoft Excel (1 year)

•Word (2 years)

•PowerPoint (1 year)

•JMP statistical software

•Microsoft Project

•SharePoint and CRM

•Abby

•SQL

•AWS Cloud Services (1 year)

•Active Directory (2 years)

•Computer Networking

•Operating Systems (2 years)

•VPN (1 year)

•DNS (Less than 1 year)

•TCP/IP (Less than 1 year)



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