Chakida L. Walters

**** *****

Redford, MI *****

248-***-****

ad1sat@r.postjobfree.com

OBJECTIVE

To obtain an entry-level position as a Data Clerk. Working in a customer service environment. Gather information and closing accounts while meeting all goals and deadlines.

SKILLS AND ABILITIES

I currently have 5 years of experience in management and clerical experience. Managing 90 or more associates, as well as, set up and manage functions and special events. COMPUTER QUALIFICATIONS: Microsoft Words, Excel, PowerPoint, Outlook, Pear, Aloha, KDS, Access, Kronos, Micros, Pos, Uad, Artiva …

EMPLOYMENT HISTORY

Collector April 2015 - current

Credit Acceptance Corporation

Receive and make outbound calls, contacting consumers in efforts to bring past due accounts current, as well as, keep accounts current.

Maintain a 3 rating

Meet all department goals ( NPS and call handle time)

Update all consumer information, support other departments by gathering proper information and transferring calls.

Client Care Specialist September-2014 –May 2015

Quicken Loans

Direct contact between clients and banker assisting to close loans

Working a daily pipeline for 149 clients

Requesting and collecting all documents to close loans in 30days

Complying with all department policies and requirements.

Shift Supervisor/Bartender,April 2010 – current

TGIFridays in Southfield, MI

The shift supervisor supports all Mangers in running an efficient, professional, safe and profitable food operation.

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Ensure team is aware of plate presentation

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Ensure team members are suggestively selling, as well as, up-selling all items.

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Assist in providing developmental coaching and recognition to increase team performance.

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Help provide education to staff on new menus.

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Ensure team is trained and follows safe work practices.

Restaurant Manager, April 2012-2014

Applebee’s (TSFR) in Westland, Dearborn and Harper woods MI

Ensure all kitchen staff prepares and presents food that follow recipes

All opening and closing duties

Cash handling (safe and deposits)

Prep list

Sales and labor deterministic

Food and liquor orders

Training and developing staff

Line and production check daily

Food and liquor inventory

Plan and execute all events

FOH Manager, September 2002 – April 2011

Heritage of Southfield in Southfield, MI

Managed a medium-sized (220-seat capacity) fine dining restaurant. Serving breakfast, lunch and dinner, 7 days a week. Oversaw both dining room facilities, as well as, a convenience store and supervised a staff of sixty or more people.

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Worked with Human Resources office to coordinate all hiring, recruiting, termination, and employee relations resolution.

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Assisted with ordering food, beverage, dry and paper goods based on budgets and needs of the department.

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Assisted with timely payment of invoices according to vendor's contract.

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Met highest standards of workplace, sanitation, equipment care and safety as set by the health department.

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Utilize daily sales reports, weekly food cost and payroll reports to ensure monthly profit loss goals are met.

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Support and execute all special events.

EDUCATION

Southfield Lathrup – High school

CERTIFICATES / LICENSES

Serve-Safe - 2013

Livonia, MI

Serve-Safe Alcohol -2013

NOTES / OTHER INFORMATION

REFERECNCE AVAILABLE UPON REQUEST

Contact this candidate