Human Resources Services Specialist

LADONA KWARTENG

Providence, RI

Contact: 401-***-****)

Email: ad1san@r.postjobfree.com

CREDENTIALS

Strong verbal and written communication skills, energetic, versatile, a vibrant team player, ability to multi-task and prioritize to meet deadlines consistently.

EDUCATION

2003-2007 Central University College (B.A Administration)

2013-2015 University of science and technology (M.B.A Administration-Finance)

WORK EXPERIENCE

JUDGE ROTENBERG EDUCATIONAL CENTER MAY 2020-CURRENT

(ADMINISTRATIVE SERVICES SPECIALIST)

Ensure the administrative management of files (HR, general resources, administrative files, from instruction to follow-up.

Contribute to the administrative management of staff by entering and monitoring dashboards (expense reports, absences, and holidays, monitoring medical visits).

Update and archive professional and regulatory information and provide presentations and reports to the appropriate departments.

Monitor administrative processes and provide support to the Human Resources department.

Ensure the circulation of information internally, particularly between different departments.

Participate in meetings and take responsibility for their minutes and distribution and

Partake trips to fairs or events related to the department concerned for monitoring purposes.

UNIBANK LIMITED JANUARY 2009-MARCH 2018

(CLIENTS SERVICES MANAGER)

* Ensured the provision of exceptional frontline services to customers, such as customer inquiries, statement printing, balance checking, and receiving cheque lodgements

* Ensured the swift processing of requests for customer transactions like funds transfer

* Contributed to the realization of overall sales targets by identifying potential customers for new accounts/cross-selling other products

* Participated effectively during product campaigns/sales promotions.

* Enhanced relationships with our customers, especially the top 100, and served as the first point of call in resolving customer concerns/complaints.

* Ensured snap checks, noted areas of operational weakness, and took corrective actions with the branch manager.

* Imparted knowledge of excellent customer service to staff at the bank to achieve the overall objectives of the bank

* Performed other duties as may be assigned from time to time

GLICO GENERAL INSURANCE NOVEMBER 2007- DECEMBER 2008

(SALES/MARKETING CONSULTANT)

Was responsible for developing marketing programs to target business leaders and commercial and investment managers globally.

Responsible for developing marketing and sales strategies for small business owners and start-ups and sourcing for international investors.

Successfully managed a promotional campaign that raised over 2 million dollars.

PERSONAL SKILLS

Familiar with Microsoft Office Word, Excel, Outlook, Jinx, and Premia

REFERENCE

REFERENCE: Available upon request

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