MANDY SPURLOCK

Peachtree Corners, GA ***** 404-***-**** ad1sab@r.postjobfree.com

Professional Summary

I am Knowledgeable and a dedicated customer service professional with extensive experience in the customer service rep industry. I'm a Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I'm very Motivated to maintain customer satisfaction and contribute to company success. I Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I am a Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate various systems. Effective at operating within telephone calls, emails, letters and in-person requests for assistance. i am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Who Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skills

Understanding Customer Needs

Upbeat and Positive Personality

CRM Software

Order and Refund Processing

Calm and Professional Under Pressure

Upselling Products and Services

Multitasking and Prioritization

Responding to Difficult Customers

Data Entry and Maintenance

Building Customer Trust and Loyalty

Efficient and Detail-Oriented

Issue and Complaint Resolution

Courteous with Strong Service Mindset

Time Management

Computer Proficiency

Multi-Line Phone Systems

Team-Oriented and Cooperative

Strong Analytical and Problem Solving Skills

Inbound and Outbound Calling

Salesforce CRM

LiveChat Messaging

Administrative and Office Support

Feedback processing

Microsoft Office

Data management

Flexible & Adaptable

Responsible

Computer proficiency

Good listening skills

Conflict resolution

Customer Service

Work History

Customer Service Representative 03/2017 to 12/2020 Hbw Processing – Atlanta, GA

answered constant flow of customer calls with minimal wait times Helped to resolve customers issues and close past due accounts took payment debit, credit and routing number .

Provided primary customer support to internal and external customers. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Resolved concerns with products or services to help with retention and drive sales. Customer Service Representative 11/2014 to 05/2016 CCI – Norcross, GA

Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with all levels of clients and staff. Effectively communicated with customers about account changes, new products or services and potential upgrades.

Sought ways to improve processes and services provided. Answered constant flow of customer calls with minimal wait times. Provided primary customer support to internal and external customers. Mail Sorter 01/2013 to 03/2014

DHL – Forest Park, GA

Reviewed incoming mail for proper date, postage and barcode scans. Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.

Performed final preparation for outgoing, metered correspondences prior to placement for production.

Evaluated mail trays to determine proper placement. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Customer Service 02/2011 to 11/2011

Days Inn Hotel – Atlanta, GA

Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

Created inviting environment for customers by maintaining store organization and cleanliness. Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100 %. Responded proactively and positively to rapid change. Investigated and resolved customer inquiries and complaints quickly. Met all customer call guidelines including service levels, handle time and productivity. Exhibited high energy and professionalism when dealing with all levels of clients and staff. Councilor 04/2009 to 09/2010

Safe Haven Daycare – College Park, GA

helped kids from k-5th grade with social skills and learning . listened and discussed resolutions to the issues they faced in school and at home. accepted payments by debit and credit .

kept record of each child and conducted my own statistics and research. Conducted research, gathered information from multiple sources and presented results. Used Microsoft Word and other software tools to create documents and other communications.

Led projects and analyzed data to identify opportunities for improvement. Education

No Degree: Business

UAGC - ONLINE

Continuing education in business currently enrolled I attend online GED 03/2012

Mc Claritain Highschool Ged Program - Morrow, GA

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