SECOLIA

MCCALL

ad1sa4@r.postjobfree.com

662-***-****

Cordova, TN 38018

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Software. Confident training leader with demonstrated planning, organizational and leadership abilities focused on Area of expertise. Highly effective at educating people at all different skill levels. Seek similar role with Type company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY

Dunkin' Donuts Franchising - District Training Manager Atlanta, GA • 11/2021 - 12/2023

WORK HISTORY

Trained new hires to perform cross-training exercises with experienced workers.

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Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.

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Delivered new employee onboarding and training sessions via Software.

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Managed all exempt employee coaching, training, and performance improvement actions.

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Conducted orientation sessions and organized on-the-job training for new hires.

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Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.

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Communicated all learning and performance objectives, schedules, and training assessments to upper management.

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Researched and obtained relevant course materials to achieve training objectives.

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Coordinated and prioritized required training courses for Type employees.

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Coordinated technical training and personal development classes for staff members.

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Implemented new learning strategies depending upon employees' skill levels.

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Trained staff during demonstrations, meetings, conferences, and workshops.

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• Selected and assigned instructors to conduct specific training SKILLS

• Customer service training

• Quality assurance

• Adaptability

• Instructional design

Missouri College

St Louis, MO • 05/1993

Bachelor Of Business

Administration: Business/ Science

EDUCATION

programs.

Developed departmental systems and procedures to better align workflow processes.

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Organized and edited training manuals, multimedia visual aids, and other educational materials.

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Reviewed and edited all training materials for accuracy and company policy compliance.

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• Created in-depth training manual for all employees. Analyzed effectiveness of training programs at all levels and recommended updates.

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• Conducted training courses and prepared videos for long-term use. Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

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• Directed field training to enhance participants' skills.

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