Customer Service Class A

D.R. Davis

Email: ad1s8t@r.postjobfree.com Mobile +1-202-***-****

CERTIFICATIONS & LICENSESURE

Commercial Driver’s License - Class A Non-Commercial Driver’s License -Class C

EDUCATION

North American Trade School CDL- Class A Training Program Baltimore, MD June 2023

Community College of Baltimore County, Air Traffic Controller Program Baltimore, MD May 2000

LaPlata High School, High School Diploma, Graduated with Honors, 3.6 GPA. LaPlata, MD May 2010

SKILLS & ATTRIBUTES

Clean Driving Record Strong Work Ethic Ability to lift 100+ lbs. Dependable Teamwork.

EXPERIENCE

Planet Fitness – Aberdeen,MD

Team Member 03/2020 – 07/2022

- Spearheaded the creation of a positive member experience, delivering superior customer service to Planet Fitness members, prospective members, and guests, consistently exceeding their expectations.

- Warmly greeted members, prospective members, and guests, offering exceptional customer service that set a high standard for the gym's welcoming environment.

- Thrived in high-demand, fast-paced environments, consistently surpassing expectations and remaining composed under pressure.

- Demonstrated strong multitasking abilities, efficiently managing various tasks to ensure smooth gym operations and exceptional service delivery.

- Evidenced a collaborative spirit as a valued team player, actively contributing to a cohesive and harmonious work atmosphere.

- Optimized time productivity to maximize efficiency, ensuring all tasks were completed with precision and on schedule.

- Leveraged sales and customer service experience to provide comprehensive assistance to inquiries related to memberships and services.

- Assisted in day-to-day administrative tasks and operational management, ensuring seamless and efficient gym operations.

- Maintained strict procedural compliance, upholding high standards of quality and consistency in all aspects of gym management.

- Mentored and trained new staff members, cultivating their skills and fostering a strong customer-centric approach within the team.

- Attentively addressed phone calls, written inquiries, concerns, and complaints regarding membership, demonstrating professionalism and empathy in every interaction.

- Expertly provided detailed information on membership fees, policies, processes, benefits, products, and services, meeting the diverse needs of members and prospective clients.

Procurevis, Inc. – Waldorf, MD

Inventory Assistant 11/2009 – 09/2018

- Managed comprehensive inventory control for office supplies, equipment, computer systems/peripherals, and furniture, catering to the needs of federal government projects.

- Efficiently placed orders for supplies, computer systems, peripherals, and furniture, ensuring seamless operations for new and ongoing government projects.

- Coordinated the pick-up of orders from local vendors, maintaining strong vendor relationships and timely procurement.

- Conducted thorough inspections and unloading of items procured for business and customer sites, ensuring quality control and adherence to specifications.

- Processed requests for supply and equipment, including expert packing and unpacking, and skillfully loaded orders for delivery.

- Maintained a safe and organized work environment, ensuring shelves, cabinets, the mailroom, and workstations were in compliance with safety procedures and regulations.

- Demonstrated exceptional customer service while delivering orders to customer sites within the Washington, DC metropolitan area.

- Skillfully managed the shipping, tracking, and delivery of orders to customer sites across the United States, ensuring successful and on-time deliveries.

- Performed efficient freight handling, utilizing tools such as pallets, straps, hand trucks, rope, moving blankets, stretch wrap, dollies, lifting straps, hand trucks, tie-down straps, furniture sliders, and packing tape.

- Maintained delivery schedules while providing courteous and professional customer service, actively seeking opportunities for new business development.

- Accurately verified and completed all required documentation and reports, ensuring compliance with company and regulatory policies.

- Maintained meticulous records, enabling smooth tracking and traceability of inventory and deliveries.

- Complied with all applicable laws, regulations, and company policies, ensuring ethical and responsible operations.

- Collaborated effectively with team members to ensure timely completion of assignments and fostered a cooperative work environment.

- Successfully undertook other duties as required, showcasing adaptability and a willingness to contribute to the team's success.

New Horizon Security Services – Manassas, VA

Security Officer 03/2015 – 06/2016

- Spearheaded

- Delivered courteous and highly effective assistance to both patrons and staff, creating a welcoming and secure environment.

- Demonstrated sound judgment and attentiveness to ensure the safety and security of the premises and all individuals within.

- Strictly adhered to established protocols, promptly contacting law enforcement when warranted by the situation.

- Maintained a vigilant and consistent presence, performing regular patrol routines to diligently monitor and safeguard the assigned areas.

REFERENCES

Provided upon request.

Contact this candidate