Schenectady, NY ***** 347-***-**** ad1s7s@r.postjobfree.com

SELOCHANIE RAMDEO

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

PROFESSIONAL

SUMMARY

SKILLS ● POS Systems Expertise

● Critical Thinking

● Conflict Mediation

● Team Development

● Cultural Awareness

Membership Inquiries and

Renewals

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Retail Sales Customer

Service

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● Typing Proficiency

Professional Telephone

Demeanor

●

Business Development

Understanding

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● Quality Control

● Product Promotion

● Customer Consulting

● Computer Proficiency

● Technical Support

Customer Retention

Strategies

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● Customer Relations

● Filing

● Managing Multiple Tasks

● Sales Expertise

● Microsoft Excel

● Microsoft Word

Customer Relationship

Management

●

● Multi-Line Phone Talent

● System Implementation

● Recordkeeping Strengths

● Report Preparation

● Order Fulfillment

● Problem-Solving Ability

Calm and Professional

Under Pressure

●

● Money Handling Abilities

● Data Evaluation

● Customer Service

● Active Listening

● Spreadsheets

● Conflict Resolution

Credit Card Payment

Processing

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CUSTOMER SERVICE REPRESENTATIVE/TELLER 11/2013 to 06/2017 Guyana Bank For Trade & Industry, Guyana

WORK HISTORY

● Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Answered constant flow of customer calls with minimal wait times.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Offered advice and assistance to customers, paying attention to special needs or wants.

● Responded to customer requests for products, services, and company information.

● Clarified customer issues and determined root cause of problems to resolve product or CASHIER 09/2018 to 12/2022

Bingo Wholesale, Brooklyn, NY

service complaints.

● Processed customer service orders promptly to increase customer satisfaction. Participated in team meetings and training sessions to stay informed about product updates and changes.

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● Provided primary customer support to internal and external customers.

● Utilized customer service software to manage interactions and track customer satisfaction. Developed customer service policies and procedures to meet and exceed industry service standards.

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Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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● Exhibited high energy and professionalism when dealing with clients and staff.

● Delivered prompt service to prioritize customer needs.

● Maintained up-to-date knowledge of product and service changes. Followed up with customers about resolved issues to maintain high standards of customer service.

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Educated customers about billing, payment processing and support policies and procedures.

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● Responded proactively and positively to rapid change. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

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Promoted available products and services to customers during service, account management, and order calls.

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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

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● Developed and updated databases to handle customer data.

● Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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● Worked flexible schedule and extra shifts to meet business needs.

● Welcomed customers and helped determine their needs.

● Helped customers complete purchases, locate items, and join reward programs.

● Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

● Stocked, tagged and displayed merchandise as required.

● Assisted customers with returns, refunds and resolving transaction issues.

● Worked closely with shift manager to solve problems and handle customer concerns.

● Addressed customer needs and made product recommendations to increase sales.

● Tallied cash drawer at beginning and end of each work shift.

● Performed cash, card and check transactions to complete customer purchases.

● Operated cash register to record transactions accurately and efficiently.

● Handled cash with high accuracy and took care to check bills for fraud.

● Used POS system to enter orders, process payments and issue receipts.

● Learned duties for various positions and provided backup at key times.

● Worked with floor team and managers to meet wide range of customer needs.

● Responded promptly to requests for assistance, spills and customer inquiries. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

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● Checked personal identifications during alcohol and tobacco sales.

● Identified and resolved discrepancies and errors in customer accounts. JC Chandisingh Secondary, Port Mourant, Guyana

High school Diploma, Business Administration And Management, 08/2013 EDUCATION

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