Arturo Ardanas Account Management / SQA Tester / Content Creator

WORK EXPERIENCE

**/**** - ******* ********** ** Maryland Medical Center Gaming & Tech Specialist

• Developed a robust gaming and entertainment program for pediatric patients, creating a safe environment to promote cognitive learning, fine motor skills, independent thinking, and enabling a healthy stay within the hospital.

• Converted a physical library of media to digital, reducing physical space requirement and overall operational budget expenses.

• Developed a VR exercise routine solution to support the goals of the clinicians.

• Managed and supervised a pediatric educational and entertainment center.

• Collaborated with IT to develop a streamlined strategy for entertainment device network access.

• Establish strong working relationships with new donors and charities to secure funding and obtain next-generation consoles/technology for our medical system. Paylocity Account Manager

• Available on a consistent basis, manage workload to maintain availability, problem solve troubleshoot & e ectively resolve issues for the client; escalate when needed.

• Provide world class client service, with focus on quality, matching the client’s urgency and tone, understanding their needs, and providing instructions, guides, and resources that clients can use in the future.

• Navigate within systems including all products and modules to continually build the knowledge base to best serve the client.

• Appropriately & e ectively leverage resources to find and validate answers, resolve, and document issues in a way that adhere to payroll policies and ensures seamless client support.

• Listens to feedback, seeks to understand and adjusts behaviors as needed.

• Provide professional & appropriate internal/external communication as well as progress updates to all stakeholders.

• Provide clients guidance on HR and Payroll best practices, organizational change management, and other Paylocity products.

02/2021 - 08/2021

Press Start Management Account Manager

• Listened attentively to client feedback and worked with team directors to assess feedback, develop plans, and implement changes to benefit our clients.

• Identified key points for clients to break into new markets.

• Provide performance reviews of client portfolios.

• Act as point of contact for clients for all feedback, concerns, and directive meetings. 10/2019 - 03/2020

daVinci Payments Software Quality Assurance Tester

• Used Azure DevOps to report, track, and monitor tasks, including defect and bugs.

• Utilized Eclipse and Selenium to create and execute automated test scripts.

• Conducted compatibility tests for browser-based applications.

• Troubleshot with development teams to reproduce, investigate and debug software. 04/2018 - 03/2020

daVinci Payments Account Coordinator

• Designed program implementation and maintenance.

• Strengthened customer relationships with proactive and collaborative approach to managing needs.

• Met and exceeded service level goals by identifying and achieving standards and expectations.

• Consulted with clients on business issues and developed innovative proposals. 06/2016 - 04/2018

08/2011 - 05/2015 EDUCATION

Northern Illinois University DeKalb, IL

Bachelor of Science: Human & Health Science, Emphasis in Rehab Services SKILLS

Customer service Analytical thinking Excellent writing skills Teamwork / Collaboration Engaging communications Quality Assurance Operational oversight Issue resolution Client service and support Live Broadcast & Production Trilingual (English, Tagalog, Spanish) Salesforce Zoom Microsoft Teams Audio/Visual hardware/software