Customer Service Data Entry

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J'Anna Johnson

Augusta, Georgia, United States ******.***@*****.*** 470-***-****

SUMMARY

Experienced Customer Support/ Data Entry Representative with a proven track record in enhancing customer satisfaction and driving customer loyalty. Demonstrated expertise in problem-solving and technical troubleshooting within high-volume environments. Skilled in customer outreach, issue resolution, and feedback analysis. Strong communicator, analytical thinker, and attentive to details. EXPERIENCE

Tier 1 Tech Support

Apple May 2023 - Present, Remote

• Analyze Hardware and Software issues to determine necessary troubleshooting methods for efficient problem resolution.

• Respond to end-user support requests, guiding individuals through basic troubleshooting tasks with patience and understanding.

• Assess system hardware and software, recommending modifications to enhance performance speed and reduce lag time.

• Collaborate with cross-functional teams to develop and implement customer service strategies that improve customer satisfaction and loyalty.

• Utilize customer feedback to identify areas for improvement and propose solutions to enhance the overall customer experience.

• Provide training and guidance to new customer service representatives to ensure consistent and high-quality support. Customer Success Representative

Foundever February 2020 - June 2023, Remote

• Fielded customer inquiries, outlining product features and benefits, which resulted in efficient order and transaction processing.

• Troubleshoot technical issues, ensuring swift resolution and minimal customer downtime.

• Managed customer complaints, implemented proactive outreach strategies, and conducted thorough analysis of feedback to improve overall customer experience.

• Develop and maintain strong relationships with key customers, ensuring their satisfaction and loyalty to the company.

• Provide timely and accurate reports to management regarding customer feedback, trends, and suggestions for improvement.

• Develop and maintain strong relationships with key customers, ensuring their satisfaction and loyalty to the company, resulting in a 20% increase in customer retention.

SKILLS

Time Management

Proficient in MS Office

Adaptability

Detail Oriented

Verbal / Written Communication

Technical Issues Analysis

Customer Service Expert

Data Management

Relationship-Building

Data Recovery

Analytical Thinking

Efficiency Enhancement

Customer Outreach

Feedback Analysis

Email Management

Calendar Management

Travel Arrangements

Conflict Resolution

Typing Speed and Accuracy

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