Margret Hollenbeck

Albuquerque, NM *****

ad1s6x@r.postjobfree.com

+1-505-***-****

Authorized to work in the US for any employer

Work Experience

OR/Central Supply Supervisor

Presbyterian Healthcare Services - Santa Fe, NM

July 2019 to February 2023

Order and stock medical supplies for various depts and supply areas throughout hospital. Supervise Central Supply and OR Supply Techs throughout shift. Order repair and medical supplies for various departments in the facility.

Maintain correct on hand counts of supplies in main hospital supply area. Communicated with vendors regarding item back orders, availability, future inventory and special orders. Assistant Department Manager

Smith's Food and Drug - Santa Fe, NM

March 2015 to December 2019

Day-to-day responsibilities include

checking inventory, ensuring items past the sell-by date are removed, and making sure needed items are in stock. Supervise employees, providing feedback when needed. Managers also handle customers that have any questions. work with the other department managers of the supermarket on store-wide policies,

promotions, and in other areas. know the typical items in their sections and where they are located. Strong leadership skills, as well as the ability to communicate well with staff and customers. Count incoming freight pieces, maintain store appearance throughout shift, stock merchandise, assist customers.

Assistant Manager

Walgreens - Santa Fe, NM

April 2017 to October 2018

Ordering and processing of

merchandise, and managing employees, training employees, assisting customers, and organizing the store. In addition to being responsible for assigning tasks and duties to employees and making sure those tasks

are done on time. If the employees are not performing well, or sales are down for whatever reason, then it is the assistant store manager's job to fix those aforementioned issues. This may be done by motivating and

inspiring the employees to work hard to increase store sales; if sales are suffering for other reasons, then it is the assistant store manager's job to look at inventory and make sure that it is up to par. This includes

discontinuing slow selling products, organizing product displays, and researching new products that will bring in business. The assistant store manager has many responsibilities that must be done promptly and correctly. These duties include store closing and opening, handling of

store cash, creating safety guidelines, and processing documents and reports. strong communication, interpersonal, and organizational skills.

Branch Manager

Payment 1Financial Group - Santa Fe, NM

August 2014 to May 2015

Addressed customers concerns, demonstrating empathy and resolving problems Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained application process. Politely assisted customers in person and via telephone.

Monitored cash to ensure adequate cash supply.

Maintained

cleanliness and presentation of office at all times. Processed cash and credit payments rapidly and accurately. Manager

Kmart - Santa Fe, NM

November 2010 to July 2014

correctly priced and displayed various merchandise throughout store

.Answered customer questions regarding

store merchandise, department information and pricing.Placed special merchandise orders for customers.Entered data

promptly and efficiently with a 100% accuracy rate.Print and activate all markup rates, markdown rates and selling prices for merchandise.Developed knowledge about products and

sales items to answer shoppers' questions.

Supervised, trained and developed team members in accordance with company policies and procedures.Print all sale and event signage for the store. Duties as a Support Manager include

Assigned employees to specific duties to best meet the needs of the store. Generated repeat business through exceptional customer service. Promptly resolved all customer requests, questions and complaints. Strong leader of customer support staff.

Trained staff on operating procedures and company services. Maintained up to date knowledge of product and service changes. Earned management trust by serving as keyholder, responsibly opening and closing store. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Contacted other store locations to determine merchandise availability.Promoted from Team Leader to Support Manager within 3 months.Managed staff of 20+ sales associates.

Customer Service

Valero Energy Corporation - Milan, NM

July 2008 to December 2008

Politely assisted customers in person

Representative and via telephone.Maintained cleanliness of store throughout shift. Monitored cash drawers in checkout stations to ensure adequate cash supply. Operated a

POS system to itemize and complete an average of number customer purchases. Participated in physical inventory counts

every time period.

Replenished supplies, bags and other

materials at each cash wrap.

Processed cash and credit payments

rapidly and accurately.

Customer Service

RaceTrac Petroleum - New Port Richey, FL

August 2006 to June 2007

Customer Service Rep

Customer Service manager

Walmart - Port Richey, FL

June 2003 to November 2006

Politely assisted customers in person

and via telephone.

Bagged,

boxed or giftwrapped sold merchandise per customer's request.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Maintained cleanliness and

presentation of stock room and production floor.

Monitored cash

drawers in multiple checkout stations to ensure adequate cash supply.Operated a POS system to itemize and complete an average of number customer purchases. Replenished supplies, bags and

other materials at each cash wrap.

Processed cash and credit payments rapidly and accurately.Strong leader of customer support staff.

Resolved customer issues,

Adhered to all confidentiality requirements at all times. Facilitated interdepartmental communication to effectively provide customer support.

Managed work flow to exceed quality service goals. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Operated a POS system to itemize and complete an average of number customer purchases. Processed credit cards, checks, gift cards and coupons. Supervised staff of 15+ employees per shift.

Education

High school diploma in General Studies

University of New Mexico - Grants, NM

October 2000 to November 2000

Skills

• cash (10+ years)

• credit (10+ years)

• Credit card (10+ years)

• customer service (10+ years)

• Receptionist (10+ years)

• Retail sales (10+ years)

• Pricing (7 years)

• Retail Management (10+ years)

• Inventory Control (10+ years)

• Store Management Experience (10+ years)

• Management (10+ years)

• Cash Handling (10+ years)

• Assistant Manager Experience (10+ years)

• Merchandising (10+ years)

• Freight Experience (10+ years)

• Logistics (10+ years)

• Supervising Experience (10+ years)

• Guest services (10+ years)

• Leadership (10+ years)

Languages

• English - Expert

Links

https://www.jobcase.com/p/margret.hollenbeck

Certifications and Licenses

Food Handler Certification

November 2020 to November 2023

Certificate of Training

NM Food Handler Essentials Course.

BLS for Healthcare Providers

February 2021 to February 2023

Additional Information

Skills

Accurate Cash/ Credit Card Handling Building Customer Service Customer Service Skills Exceptional People Skills Customer Retention Goals

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