Retail Manager
Resume:
Margret Hollenbeck
Albuquerque, NM *****
**********.******@*****.***
Authorized to work in the US for any employer
Work Experience
OR/Central Supply Supervisor
Presbyterian Healthcare Services - Santa Fe, NM
July 2019 to February 2023
Order and stock medical supplies for various depts and supply areas throughout hospital. Supervise Central Supply and OR Supply Techs throughout shift. Order repair and medical supplies for various departments in the facility.
Maintain correct on hand counts of supplies in main hospital supply area. Communicated with vendors regarding item back orders, availability, future inventory and special orders. Assistant Department Manager
Smith's Food and Drug - Santa Fe, NM
March 2015 to December 2019
Day-to-day responsibilities include
checking inventory, ensuring items past the sell-by date are removed, and making sure needed items are in stock. Supervise employees, providing feedback when needed. Managers also handle customers that have any questions. work with the other department managers of the supermarket on store-wide policies,
promotions, and in other areas. know the typical items in their sections and where they are located. Strong leadership skills, as well as the ability to communicate well with staff and customers. Count incoming freight pieces, maintain store appearance throughout shift, stock merchandise, assist customers.
Assistant Manager
Walgreens - Santa Fe, NM
April 2017 to October 2018
Ordering and processing of
merchandise, and managing employees, training employees, assisting customers, and organizing the store. In addition to being responsible for assigning tasks and duties to employees and making sure those tasks
are done on time. If the employees are not performing well, or sales are down for whatever reason, then it is the assistant store manager's job to fix those aforementioned issues. This may be done by motivating and
inspiring the employees to work hard to increase store sales; if sales are suffering for other reasons, then it is the assistant store manager's job to look at inventory and make sure that it is up to par. This includes
discontinuing slow selling products, organizing product displays, and researching new products that will bring in business. The assistant store manager has many responsibilities that must be done promptly and correctly. These duties include store closing and opening, handling of
store cash, creating safety guidelines, and processing documents and reports. strong communication, interpersonal, and organizational skills.
Branch Manager
Payment 1Financial Group - Santa Fe, NM
August 2014 to May 2015
Addressed customers concerns, demonstrating empathy and resolving problems Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained application process. Politely assisted customers in person and via telephone.
Monitored cash to ensure adequate cash supply.
Maintained
cleanliness and presentation of office at all times. Processed cash and credit payments rapidly and accurately. Manager
Kmart - Santa Fe, NM
November 2010 to July 2014
correctly priced and displayed various merchandise throughout store
.Answered customer questions regarding
store merchandise, department information and pricing.Placed special merchandise orders for customers.Entered data
promptly and efficiently with a 100% accuracy rate.Print and activate all markup rates, markdown rates and selling prices for merchandise.Developed knowledge about products and
sales items to answer shoppers' questions.
Supervised, trained and developed team members in accordance with company policies and procedures.Print all sale and event signage for the store. Duties as a Support Manager include
Assigned employees to specific duties to best meet the needs of the store. Generated repeat business through exceptional customer service. Promptly resolved all customer requests, questions and complaints. Strong leader of customer support staff.
Trained staff on operating procedures and company services. Maintained up to date knowledge of product and service changes. Earned management trust by serving as keyholder, responsibly opening and closing store. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Contacted other store locations to determine merchandise availability.Promoted from Team Leader to Support Manager within 3 months.Managed staff of 20+ sales associates.
Customer Service
Valero Energy Corporation - Milan, NM
July 2008 to December 2008
Politely assisted customers in person
Representative and via telephone.Maintained cleanliness of store throughout shift. Monitored cash drawers in checkout stations to ensure adequate cash supply. Operated a
POS system to itemize and complete an average of number customer purchases. Participated in physical inventory counts
every time period.
Replenished supplies, bags and other
materials at each cash wrap.
Processed cash and credit payments
rapidly and accurately.
Customer Service
RaceTrac Petroleum - New Port Richey, FL
August 2006 to June 2007
Customer Service Rep
Customer Service manager
Walmart - Port Richey, FL
June 2003 to November 2006
Politely assisted customers in person
and via telephone.
Bagged,
boxed or giftwrapped sold merchandise per customer's request.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Maintained cleanliness and
presentation of stock room and production floor.
Monitored cash
drawers in multiple checkout stations to ensure adequate cash supply.Operated a POS system to itemize and complete an average of number customer purchases. Replenished supplies, bags and
other materials at each cash wrap.
Processed cash and credit payments rapidly and accurately.Strong leader of customer support staff.
Resolved customer issues,
Adhered to all confidentiality requirements at all times. Facilitated interdepartmental communication to effectively provide customer support.
Managed work flow to exceed quality service goals. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Operated a POS system to itemize and complete an average of number customer purchases. Processed credit cards, checks, gift cards and coupons. Supervised staff of 15+ employees per shift.
Education
High school diploma in General Studies
University of New Mexico - Grants, NM
October 2000 to November 2000
Skills
• cash (10+ years)
• credit (10+ years)
• Credit card (10+ years)
• customer service (10+ years)
• Receptionist (10+ years)
• Retail sales (10+ years)
• Pricing (7 years)
• Retail Management (10+ years)
• Inventory Control (10+ years)
• Store Management Experience (10+ years)
• Management (10+ years)
• Cash Handling (10+ years)
• Assistant Manager Experience (10+ years)
• Merchandising (10+ years)
• Freight Experience (10+ years)
• Logistics (10+ years)
• Supervising Experience (10+ years)
• Guest services (10+ years)
• Leadership (10+ years)
Languages
• English - Expert
Links
https://www.jobcase.com/p/margret.hollenbeck
Certifications and Licenses
Food Handler Certification
November 2020 to November 2023
Certificate of Training
NM Food Handler Essentials Course.
BLS for Healthcare Providers
February 2021 to February 2023
Additional Information
Skills
Accurate Cash/ Credit Card Handling Building Customer Service Customer Service Skills Exceptional People Skills Customer Retention Goals
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