PROGRAM MANAGER IT CONSULTANT & BUSINESS STRATEGIST

100% BUY-IN BUDGETS $40M 50+ DIRECT REPORTS

Highly respected and multifaceted strategic advisor, visionary, and leader. Known for solution-oriented approach and reputed for successfully executing business process turnarounds. Collaborative change manager celebrated for elevating customer experience by nurturing high-value relationships, improving employee morale, and obtaining stakeholder buy-in at all levels. LEADING WITH PURPOSE AND VISION

LEADERSHIP: Provided Vision and Strategic Leadership for $40M Project; Delivered in Record Time with 100% Stakeholder Buy-In. CUSTOMER EXPERIENCE: Hand Picked to Overhaul Client-Advisor System, Significantly Heightening Customer Experience, Brand Awareness, and Simplifying End-User Process.

PROGRAM MANAGEMENT: Drove corporate-wide initiative, creating high-value, cohesive, and aligned omnichannel strategy that advanced ROI and employee engagement.

CORE COMPETENCIES & EXPERTISE

Operations Airlines Healthcare Non-Profit Finance Organizational Transformation Data Visualization/Data Storytelling Technical and Business Acumen Process Mapping Project/Program Management CX Customer Experience Change Management Strategic Business Planning Strategic Service Initiatives Business Intelligence Data/SWOT Analysis Problem-Solving/Innovation Continuous Improvement Road Mapping Supply Chain

PMO Leadership Stakeholder Relationships Vendor Management CAREER HIGHLIGHTS & INFLUENCES

Kimberly Boesen Senior Management & Leadership Consulting 2013 - present IT and Business Transformation/ Chief of Staff/ Program Director/ IT Program and Project Management Consultant Projects:

Delta Airlines- Program Leader- Infrastructure and Reliability, Data Center Consolidation Program Migrate legacy on-premises data warehouses, infrastructure and applications to the cloud and other data centers to improve cost efficiency, flexibility and scalability while optimizing performance. Work with Endeavor and OCC infrastructure, application and business owners to relocate from on premises to VMC AWS cloud and other Data Centers outside of MSPJ. Currently Program Leader for all Business Application Migrations located in RCC data center.

Key Accomplishments:

Developed an actionable strategy, roadmap and implementation plan outlining future state for Endeavor Airlines and OCC infrastructure and applications in non-production and production environments. KIMBERLY BOESEN

INNOVATIVE AND RESULTS-DRIVEN SERVICE DELIVERY LEADER WITH EXTENSIVE EXPERTISE IN BUSINESS STRATEGY, TECHNOLOGY, PROGRAM MANAGEMENT ad1s6m@r.postjobfree.com

Minneapolis, MN

612-***-****

Willing to Travel or Relocate

Acted as an advocate within Delta and OCC to ensure application owners, business and operations were consulted leveraging strategic and tactical decision making resulting in successful migrations across the organizations

Provided leadership to move an entire airline, using technologies that were new to the organization while Endeavor Airlines was conducting flight operations with no operational impact

Liaised with various levels of leadership for planning, status, sharing best practices while influencing performance with the goal of driving exceptional customer service Pentair – Executive Advisor, IT and Business Partner, Strategic Transformation Objective: Current state assessment utilizing a holistic strategy looking at IT and Business end to end. Identify interdependencies with B2B operations and infrastructure to leverage synergies and optimization to avoid potential Direct to Consumer disruptions on B2B.

Results:

Developed an actionable strategy, roadmap and implementation plan outlining future state business needs architecture at a level that can be executed in subsequent phases of the roadmap implementation

Rapid technical assessment, business requirements, technical stack assessment, current and future state gap analysis, future state experience/journey map, prioritized recommendations and capabilities roadmap Optum – Chief of Staff

Objective: Devise high-value, cohesive, and aligned omnichannel strategy to improve ROI, customer satisfaction, and obtain employee buy-in.

Results:

Identified and corrected inefficiencies, work duplication, and stakeholder aggravation caused by siloed work functions and no common vision.

Bolstered call center employee satisfaction by listening to concerns, and implementing strategies and leading-edge technology (AI, predictive analysis) to enhance end user experience. Be the Match – EMPO, Sr Project Manager & Consultant Objective: Implement enterprise business intelligence and analytics platforms to facilitate patient/hospital donor matching program.

Results:

Created visibility and transparency in enterprise dependency process, revealing risks, blockers, and delivery impacts; ultimately saved lives.

Bolstered quality, efficiencies, employee morale, and cross-project communications. RBC Wealth Management – Business Applications Consultant (Digital & Technology Product Owner) Objective: Heighten customer-advisor experience and improve internal/external communications, client onboarding, and client reporting systems.

Results:

Accelerated strategic direction in key areas, delivering project in record time through agile methodologies.

Identified performance gaps by soliciting and analyzing feedback from high net-worth clients and financial advisors.

Bridged business and engineering workgroups to prioritize and deliver cohesive systems; enhanced customer and end-user satisfaction.

Patterson Companies, Inc. – Sr. Program Manager/Sr. Project Manager Consultant Objective: Deliver roadmap for existing cloud-based project already $30M over budget and three years behind deadline.

Results:

Delivered project ahead of budget and revised three-year deadline.

Launched new dental product across multiple platforms and channels.

Supported end-user; provided security, privacy, risk mitigation, and compliance measures. Delta Vacations, Greater Minneapolis 2008-2013

IT Manager, Business Analysis and Quality Assurance Leader of critical application systems projects, including migration of updated reservations system that reduced new user training by four weeks. Created vision, process and procedures with Business Analysis and QA teams that improved overall credibility and employee contribution. Developed, maintained, and grew corporate relationships, facilitating expansion of hotel, airline, and travel agent engagement factions. Key Accomplishments:

Developed and implemented rigor and certification process to improve organizational credibility and consistency with the Business Analysis and Quality Assurance team.

Led the design and development of reservations system replacement.

All projects delivered on time and within budget.

Stabilized and subsequently grew team with 100% staff retention. EDUCATION

MBA, Digital Marketing & eCommerce, European Business School (ENEB), Barcelona, Spain – Estimated completion 12/2022

BA, Organizational Leadership, Bethel University, St. Paul MN – Graduated 1999 PERSONAL DEVELOPMENT

Stanford University: Machine Learning Certification; Artificial Intelligence in Healthcare Specialization; Artificial Intelligence – Healthcare Solutions.

Agile Project Management Certified Scrum Product Owner– Scrum Alliance Certified ScrumMaster Agile Business Analysis Quality Assurance Software Analyst Certification Quality Assurance Software Tester Certification ITIL Foundations, IT Service Management

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