Customer Service Store Manager
Resume:
Waleska R Velazquez
Elizabeth, NJ 07201
ad1s6e@r.postjobfree.com
EXPERIENCE
Nike, Jersey Gardens - Customer service Coach
January 2023 - September 2023
●Assisted in Coaching(managing) a 27 Million Dollar door.
●Assisted in training and development of over 120 employees.
●Opening and closing of Nikes Daily operations.
●One on One chats with selected employees under an assigned training tree when needed.
●In control of Customer service both on the sales floor as well as at the cash wrap.
●In control of submitting mandatory company monthly surveys on LP, as well as Safety.
●Assisted in leading the team to achieving company sales goals
Invicta Store/Retailing Enterprises LLC - Store Manager
November 2020 – January 2023
●Manage a $1.2 million store
●Achieve high levels of sales performance, and results generating $480,000 in personal sales
●15% in attachment rate with 606 Invincibles Plans (Product Warranties) sold
●Ended the year above store average (12.9%) in Easy Pay/Financing with 13.1%
● Developed effective store associates to achieve desired sales and results
●Lead the team in effective upselling and cross-selling techniques
●In Charge of day-to-day operations including aspects such as administration, development, inventory, sales, security, and business operations
●Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism
●Merchandising in store and district wide
Select Express & Logistics - PM Warehouse Supervisor
November 2018 – October 2020
●Inventory control
●Picking of orders
●Direct communication with clients
●Inbound receiving
●Outbound shipping
●WMS system, Xcelerator system
●Supervised staff of 30 employees including 3 supervisors
●Supervised loading/unloading of tractor trailer trucks on 5 dock doors
FootLocker - Store Manager
June 2007 - March 2018
●Directly managed a $2.1 Mil store, with a staff of over 15 employees
●Trained, supervised and developed team leads and employees
●Districts payroll expert and trainer for Simple Tools payroll program
●Successfully trained, mentored, and supported 4 entry level individuals into high performing managerial staff
●Managed all hiring, merchandising, training, payroll, banking, stock, as well as all daily operations & company goals.
EDUCATION
James J. Ferris, New Jersey — High School Diploma (Business Program)
September 1993 - June 1997
SKILLS
Leadership
Organization
Customer Service
Communication
Employee Training & Development
Sales
Inventory Management
Loss Prevention
AWARDS
2008- Rookie Manager of The Year
2011-Big 6 winner, Leadership award 200,000+, 1,000,000 volume mark award
2012- Leadership award 100,000+
2014- Leadership award 250,000+, Big 6 winner
2015- Leadership award 200,000+, grand award top10% performance in the company
2016- Leadership award 150,000+, Grand award top10% performance in the company
References- Upon request
LANGUAGES
English, Spanish
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