Sean L. Phillips

Phone: 865-***-**** Arcadia, CA 91006

ad1s63@r.postjobfree.com

OBJECTIVE

Disciplined business professional with outstanding interpersonal communication skills, both verbally and written with strong motivation to succeed. Pursuing a position where my strong organizational skills, effective communication, and proven ability to drive team success can contribute to achieving company goals and fostering a positive work environment.

EDUCATION

BS California State University, Los Angeles - Business Admin- Marketing

BS California State University, Los Angeles - Supply Chain Management

AA Pasadena City College - Associate in Science Transfer

SKILLS

●Strong analytical, conceptual, and organizational skills

●Attention to detail

●Sharp problem solver

●Energetic work attitude

●Critical thinker

●Multi-task management

●Management experience in fast-paced environment

●Ability to adjust well to changing environments and work well with others as a team

●Computer skills (Microsoft Word, Excel, Power Point, Photoshop, Illustrator)

EXPERIENCE

Tech Support

Bluebeam - Los Angeles, CA 11/2022- Present

●Serve as a front-line contact for customers by answering technical support inquiries.

●Advise on technical issues and best practices, helping customers achieve the desired end-result for products using documentation, email and by phone.

●Analyze, verify, find workarounds and/ or report software bugs to senior specialists and the engineering department.

●Work closely with our European and US support teams via Slack, email and video conferencing

Associate Direct Marketing Representative

Sunrun - Los Angeles, CA 06/2020 - 10/2022

●Handle call leads through CRM and disposition leads based on outcome of the call

●Utilize the quality control script ad overcoming objections

●Verifies and updates information on lead forms as needed

●Meets performance metrics defined by management

●Utilize company Google chat and email for internal communication

SME (Subject Matter Expert)

Spokeo - Pasadena, CA 01/2017 - 02/2020

●Assisted with making improvements to internal CRM system

●Quickly learned how to utilize payment systems such as BAMS, Cybersource, Chase and Vantiv

●Provided support to the customer care representatives

●Accurately, quickly and efficiently handle customer contacts via phone, email and chat (for billing, retention, technical troubleshooting, and content questions)

●Saved customer thousands of dollars per month following retention guidelines

●Maintained above a 90% in quality and exceeded retention goals by at least 10% consistently

Business Development - Cold Caller

Cathay Bank - El Monte, CA 06/2016 - 12/2016

●Build leads for potential clients

●Cold Call businesses with 5 million plus revenue per year

●Mange excel spreadsheets for call log and appointments

●Confirm and schedule appointments for potential clients

Tech Protect Executive/ Floor Sales

Verizon Wireless Cellular Sales - Knoxville, TN 04/2013 - 04/2016

●Assist customers in filing insurance claims

●Effectively answer billing inquiries

●Contribute to company's overall success through team involvement

●Assisted customer with choosing Verizon Wireless services and products

●Responsible for all marketing and sales promotions toward current and potential Verizon customers

●Develop new personal and business accounts and improve existing accounts

●Review and explain invoices, services, and equipment features and account balance

Team Lead/ Supervisor Assistant

ADT - Knoxville, TN 09/2012 - 02/2013

●Review representatives calls for quality assurance

●Take escalated calls in emergency situations

●Serve as a helpdesk for EDO questions and concerns

●Manage and organize team meetings for weekly and monthly goals

Manager

KFC - Knoxville, TN 01/2010 - 08/2012

●In charge of morning and night shifts

●Responsible for nightly bank deposits consisting of $2000- $4000

●Responsible for helping in the hiring and interview process for new employees

●Frequently assisted in training new team members

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