RON WIGGINS

ad1s60@r.postjobfree.com C: 205-***-**** Bessemer, AL 35022

Summary

Dynamic and versatile results-oriented Operations Executive and Program/Project Manager with broad experience in electronic payment systems, software development and cross-functional leadership roles with extensive hands-on experience.

Operations, Platform Development and Program and Project Manager experience in the Banking, Electronic Payments and Software Development Industries.

Management of multiple simultaneous independent and integrated projects in a matrix resource environment

Working with diverse project sponsors across multi-company and business units managing SDLC projects utilizing both Waterfall and iterative Agile methodology

Strong negotiation and influencing skills

High-level of proficiency in Microsoft Office products, particularly Excel, PowerPoint, Word and Project

High-level of proficiency with Project Management and SDLC tools including Asana, Atlassian Jira, Scrum and Kanban

Identifying and quantifying the project risk, development of a project risk management plan, and management of the risk throughout the project lifecycle

Experience with Asana, Jira, Clubhouse and MS Project as well as custom proprietary PM tools.

Management of the project change control process, status reporting, project estimating and cost accounting

Effective resource planning for personnel, capital resources, software, and hardware needed to complete the project

Management of vendor activities such as setting objectives, managing project schedules, costs, milestones, and managing the validation of vendor deliverables

Data and process analysis to identify and measure KPI's and provide valuable insight to stakeholders and senior management

Strong operations background in financial applications, transaction processing and electronic payments

Conceptual application, platform and infrastructure design expertise in electronic payments systems

Electronic payments, Visa/MasterCard Issuing and Acquiring, risk management and regulatory compliance

Results-oriented team leadership

Management of cross-functional teams

Strategic business plan development

Budgeting, forecasting and P&L management

Catalyst for change among senior management team

Collaborative management style with subordinates, executive management and peer management

Experienced with networking design utilizing routers and switches

Experienced as a team member with designing disaster recovery network architectures and second site backup

I have completed the requisite formal class work and acquired the experience for the PMI PMP certification. PMP certification test pending.

Skills

Visa and MasterCard network and gateway implementations

Agile and Waterfall Product Development

SDLC

Program/project Management

Budgeting

Continuous improvement

Conversion, Re-engineering

Relationship Management

Risk Management

Client Relations

Customer Service

Debit and Credit Processing

Software and Platform Development

E-commerce

Strategic Planning

Information Technologies

Team Leadership

Regulatory Compliance

Marketing Strategies

Platform Migration

PCI Compliane

Experience

Bessemer, Al

Project Consultant

Orbis Payment Solutions

6-1-23 – 11-30-23

Bessemer, AL

Senior Project Manager

Volt Financial

04/2020 – 09/2021

Bessemer, Al

Daring Bit Assembly

Senior Project Manager

1/2020 – 3/2020

Bessemer, AL

Senior Project Manager

01/2019 – 12/2019

Working with a Payments Company for Acquiring customers and for establishing the technology and infrastructure for a new Payment card Issuing Business.

Assisting client with identifying and securing incremental payment processing volume from enterprise level clients.

Working with staffing agency clients to provide a full service payroll card. Interfacing with processors and gateway providers to implement the appropriate solution.

Working with software development firm to create software development tool known as Xrono. Xrono will be marketed to other software development entities as well as organizations performing internal software development.

Working with a client to develop and deploy a game entertainment kiosk product to be deployed nationally.

My role is to serve as a technology resource and to provide a reloadable, instant issue, prepaid branded debit card solution to facilitate payouts to customers who earn rewards playing the games. This project is currently on hold as the result of lost funding.

PHOOD, INC Boulder, CO

Senior Project Manager/COO

05/2018 - 12/2018

My responsibilities primarily encompassed the development of the technology platform.

Phood was a start-up company engaged in the development of a software platform designed for meal delivery at Universities.

The platform processes meal orders using the student's meal plan funds and assigns a delivery person to pick-up the meal from the restaurant and deliver to the student dormitory.

The application is downloaded onto a phone, tablet, laptop or PC by the student customer.

The delivery person downloads a different app onto a mobile device and receives delivery assignments.

The participating restaurants are integrated to the Phood platform for processing orders.

VOLT FINANCIAL SOLUTIONS LLC

Senior Project Manager

05/2017 - 05/2018

EVERRIT FINANCIAL SERVICES LLC

Senior Project Manager

04/2016 - 05/2017

The two firms have common ownership and were engaged in developing a Staffing Agency payroll solution which is based upon a employee friendly Overdraft Protection solution which will provide high value and low cost for the Staffing Agency employees and save them significant cost as compared to traditional bank accounts, check cashers and payday loan companies, and give them access to partial pay in advance of the scheduled payroll date. These two firms ceased operations in May 2018 as the result of capital depletion.

PROGRAM and PROJECT MANAGEMENT

10/2014 - 03/2016

Working as an independent consultant I have provided high-level Program Management and Project Management to clients in areas including but not limited to platform development, software development, operations infrastructure, product launch, infrastructure re-engineering, business transformation and vendor and partner relationship management.

I continue to engage in this work on a part-time basis.

CARD EXPRESS, INC Oakland, CA

Senior Project Manager/CTO

12/2012 - 09/2014

I rejoined Card Express in December 2012 as a Project Manager.

I was responsible for several projects during this engagement which included: (1) the migration of the company's hardware infrastructure from a data center hosted environment to a cloud based environment, (2) completion of the company's PCI certification after the migration to a cloud based environment,(3) integration with a new sponsor bank, (4) migration from Fiserv to FIS for network gateway access services, (5) conversion of all active accounts from existing sponsor bank BIN to new sponsor bank BIN, (6) implementation of an outsourced customer service partnership, and (7) the re-engineering of the processing platform to incorporate a "fund on demand" (FOD) processing model to replace the traditional prefunded processing model.

Each of these projects mandated a separate Project Plan but because CardEx had limited staff and budget the same resources were utilized for all of them.

The projects were not executed in parallel but were overlapping.

This presented a significant challenge as issues, delays and resource constraints for one project impacted some or all of the other projects mandating frequent revisions to the various Project Plans.

Also, the lead developer for all of these was a 3rd party contractor who could not dedicate 100% of his time to CardEx.

The integration with the new sponsor bank, migration to FIS and the development of FOD required significant coding.

I was responsible for creating the user stories and use cases as well as performing UAT and production verification for the coding changes.

I was also the primary point of contact for the new sponsor bank team and the FIS team.

We met by phone daily to coordinate our efforts and assess and validate the status of the projects.

Project managing this set of projects was extremely challenging because of the company's limited budget and resources coupled with a very aggressive timeline for completion.

ISOTOPE11, INC Birmingham, AL

VP/Senior Project Manager

08/2011 - 05/2012

I was recruited to guide Isotope11 in a business transformation process to reposition the firm and develop a deeper and broader client base and establish new lines of business.

My responsibilities included client relations, new client recruitment and boarding, technology diversification and the establishment of best practice standards.

I served as the client liaison and project manager for several diversified engagements that included e-commerce on-line shopping, social media oriented e-commerce, multi-level marketing, digital media marketing, insurance, SaaS GIS decision analytics, and service technician workforce training and automation.

I was instrumental in leading the Company's transforming from a traditional Waterfall Methodology to an Agile development environment.

I was the defacto Scrum Master and was responsible for the daily stand-ups and iterative, continuous improvement and Test Driven Development leadership.

INSIGHT CARD SERVICES, LLC Birmingham, AL

CTO/Project Management Leader

07/2009 - 08/2011

Insight was organized in 2009 and has developed a robust prepaid GPR product with many innovations including credit and overdraft features for community financial services clients.

I was the second employee and the principal member of the team responsible for conceptualizing, developing and implementing this new technology.

I lead the development and operations teams and directed the company in product, application and technology development, and implemented a Kanban development environment.

I was responsible for the leadership and day-to-day management of both the internal and external development teams and provided full SDLC oversight and management.

I lead the project to migrate the company’s processing from Cardtronics to Galileo Financial Technologies,

At the time that I left we had grown the Insight card base to over 150,000 active accounts.

In 2015 Insight was acquired by Green Dot.

CARD EXPRESS, INC Yorba Linda, CA

Project Management Office

04/2006 - 07/2009

My responsibilities at Card Express included Operations, Product Development, Project Management, Information Technology, Risk Management, Regulatory Compliance, Sponsor Bank Liaison, Implementations, Client Relations and Customer Service.

I also served in the role of advisor to the CEO on matters of Strategic Planning.

RBS LYNK/Royal Bank of Scotland Atlanta, GA

VP e-Commerce

07/2000 - 09/2005

I was recruited to grow and manage two fledgling e-commerce divisions.

My responsibilities included the definition and development of the product and marketing strategies for the Internet Business Unit (IBU) and CashLynk Host Based Stored Value (HBSV) business unit.

I lead the teams responsible for the development of the technology platforms for processing e-commerce credit card transactions and for the issuing and processing of stored value debit cards.

I developed the business models and products for P2P Money Transfer, B2B e-Marketplace, Payroll Cards, Payday Advance Programs, Mall Gift Cards, Retail Prepaid Cards and Promotional and Incentive Cards.

I reported directly to the CEO and regularly presented to the Board of Directors.

Education and Training

July 2020 Six Sigma Global Institute, Green Belt Certification

!990 – 1991 Pace University, Management Concentration

1987 – 1989 Western Connecticut State University

1986 – 1987 Georgia State University, Business Concentration

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