DINAH SAPPHIRE AMINU

Regina. Saskachewan

+1-587-***-**** ad1s5p@r.postjobfree.com

**** ******* ********, ******, ************ S4W0J5

linkedin.com/in/dinah-aminu

PROFILE SUMMARY

Highly motivated certified customer service professional with years of cross-functional experience in customer service, sales and client relationship management.

I am skilled at effective customer service delivery, operational efficiency, effective client relationship management and office administration and strive to achieve customer satisfaction at every touch point at the workplace.

EXPERIENCE

Student Ambassador November 2022 till Sept 2023

Admissions, Recruitment and Marketing

University of East Anglia (Norwich, United Kingdom)

Networking and communicating the benefits of school to prospective students and parents.

Demonstrated leadership and professionalism in promoting the University to prospective students

Collaborated with the recruitment team in organising marketing events to attract new students

Facilitated campus tours to familiarize prospective students and families with the school environment

Interact effectively with prospective and current students, families and college counsellors to generate leads

Successfully respond to email queries and enquiries from prospects on course offerings

Executive Recruiter

Precisehire Associates, Lagos Nigeria March 2020 till October 2022

Conduct preliminary candidate screening based on job requirements, description, and client specification

Collaborate with Human Resources managers to fill existing staffing gaps

Identify required competencies and proficiency levels for jobs

Schedule interviews, send out invitations

Perform candidate search through existing candidate database

Source candidates from social media like LinkedIn and professional contacts to fill

Communicate relevant employer information to prospects during the screening process

Performing in-person and phone pre-interviews

Communicate the hiring decisions to candidates

Perform closeout negotiation between client and candidates

Track and follow up interview process from start to finish

Cultivate and manage relationships with passive candidates

Customer service/Admin Manager September 2012 – November 2017

Ecobank Nigeria Limited( Lekki, Lagos)

Assessed branch operations requirements and developed cost estimates

Ensured effective customer complaint management, and prompt resolution, and provided feedback.

Maintained a pleasing customer service lounge ambience

Respond to email, chat and face-to-face enquiries

Coordination of office activities

Handle sensitive information in a confidential manner

Take accurate minutes of meetings

Planned and organised light refreshments for branch audit meetings

Create and maintain an efficient filling system of physical and files on the computer

Supervised store management and monitored reorder levels

Managed procurement of office supplies and ensured supplies are not depleted

Effective co-ordination of customer service delivery and customer service unit

Assessed all operations and staff advance collected and ensured that retirements were correct and updated

Provided direct customer support

Reconciled weekly operations costs and expenses with a budget provision

Defined requirements and user needs for banking systems

Coordinated the planning and implementation of branch budgets, procurement, and maintenance of branch assets and work tools.

Effective supervision of customer information by data entry staff

Customer service/ front desk officer August 2005 –August 2012

Ecobank Nigeria Limited(Lekki, Lagos)

Provided customer care services to high-end customers of the branch (banking protocols, services, and platforms)

Provided quality customer service, responding to all queries within 24 hours and providing a pro-active quality response daily walk-in customer service, communicating and working in partnership with all relevant departments with regards to all relevant enquiries received, etc.

Effectively handled customer complaints and provided feedback as required

Effectively managed large amounts of incoming phone calls

Familiarised and applied best practices about the organizational Service Charter

Accurately opened customer accounts and maintained records on the bank application

Updated all customer information update accurately in the banking software

EDUCATION

M.A Gender studies -University of East Anglia, Norwich. UK 2023

Certificate in Human Resource Management– Institute of Commercial Management, United Kingdom 2020

BA. Dramatic Arts- University of Nigeria, Nsukka 2003

SKILLS AND EXPERTISE

Highly skilled negotiator

Highly proficient in the use of Microsoft office suite(excel,MS word, share point

Prioritization of multiple competing assignments

Effective management of deadlines

Empathy and proactive management of customer complaints

Excellent managerial and organizational skills

Effective communication and Relational Skills

Manage multiple priorities and effective time management

Effective customer feedback management

Highly developed problem-solving ability.

Efficient telephone and email management

Sales and support

TRAINING AND CERTIFICATIONS

Professional in Human Resources International (PHRi) –Human Resource Certification Institute 2019

Empowering Human Capital Sustainability in DFIS 2021

Uncovering unconscious bias in Recruiting & interviewing 2020

Human resources compensation and benefits 2021

Certified customer services leader course 2015

Operational efficiency and productivity management 2013

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