NICOLE LEMONS

*** *** **, ********** *****, Cottonwood Falls, KS, 66845, US • 620-***-**** • ad1s5l@r.postjobfree.com Customer service specialist

with 20+ years of experience is a hard worker.

Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the retail business.

Customer consultation

Highlights and lowlights

Hair styling

Cosmetology

International school of beauty

High School

Largo High School - Largo, FL

Professional Summary

Skills

Education

Hairystylist - 3/30/2022 to Present

Great Clips - Emporia, KS

Kept detailed records of customer information and services provided to increase return customers by [%90]. Looked at the customer's hair texture, treatment history, and desired outcome to determine appropriate services.

Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase [Product] sales

Guests consistently gave me high marks for my performance. Recommended treatments and styles that would complement the customer's appearance and desired look. Sanitized and organized the station and tools by [sterlized] and (contaminated ]. Entered sales into the register to process payments. Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination. Educated clients about products and self-maintenance for healthy hair based on their needs and preferences. Kept track of customer preferences and services provided for future reference. Recorded notes for future reference, including customer preferences and services delivered. Kept track of [hair styles] trends in order to stay on top of trends and better serve customers' needs. Provided over [25] daily customers with highly skilled and diverse salon services, such as cuts, color services, and extensions.

Provided over 25]daily customers with highly skilled and diverse salon services, such as cuts, color services, and extensions.

Work History

Assistant manager - 7/30/2020 to 3/1/2022

Casey's - Emporia, KS

Ensuring that all administrative functions are carried out to the highest possible standard Successfully managed [15] [cashiers, kitchen,floor help]s in a fast-paced environment through active communication, positive feedback, and customer service.]. Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions.

Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.

Maintained positive customer relationships by responding quickly to customer service inquiries. Evaluated job applications and made hiring recommendations in order to recruit the best candidates for key positions.

Resolving conflicts (internal and external)

Communication with customers

Instructed team members on how to implement successful operational and sales strategies. Am in charge of day-to-day operations and store employees, as well as customer relations, problem resolution, and other duties.

Was in charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations.

Oversaw, trained, and encouraged a culture of efficiency and performance by supervising, training, and encouraging team work

Was in charge of inventory control processes, which included restoring back stock, controlling costs, and maintaining sales floor levels to meet customer demands. Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork. Provided excellent customer service in a timely manner. Advanced to keyholder and assistant manager-in-charge in the absence of the manager. Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies. Maintained the store by properly delegating organizational tasks to sales associates using retail training. Promoted to Assistant Manager after only 12Supervising, money handling, store opening/closing, and banking procedures during my shiftGained business experience by managing the company's financial operations, such as bookkeeping and cashiering.Working with suppliers, subcontractors, and governmental agencies to resolve technical issuesProvided excellent customer service, increasing customer satisfaction and promoting membership loyalty.Assist the General Manager in the planning and execution of all work-related duties at the operational level.Was in charge of dealing with general customer complaints and resolving conflicts.Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers.Kept work areas clean, organized, and safe to promote efficiency and team safety.Assisted in scheduling and delegating tasks in order to meet coverage and service demands.] months with the company.

Bar Manager Bartender - 7/30/2015 to 3/30/2020

Montana Mikes - Emporia, KS

Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Provided each customer with exceptional service by listening to their concerns and answering their questions. Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.

Managed

Assisted general manager by ordering items from various vendors Closed down the kitchen and followed the closing checklist for the kitchen stations after each shift. Trained

Provided excellent and professional service to ensure guest satisfaction. Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.

On-site training was provided by me.

I’m a hard worker who is a team playe.

Additional Information

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