LaTrice Gardner

**** ***** *** *****, ***** City 77568

323-***-****

Email:ad1s54@r.postjobfree.com

Objective

Dedicated and loyal professional equipped with skills, knowledge, and the ability to become an asset to any team. I am seeking a position where my professional experience, positive attitude, loyalty, and diligence. I can be utilized to fit the needs of any team.

Qualifications

• Efficient in verbal, interpersonal, organizational communication.

• Excellent customer relations and customer service skills.

• Proficient at establishing, developing, and maintaining positive rapport with individuals of various career levels.

• Positive and professional attitude and appearance.

• Ability to work under pressure in a high paced atmosphere.

• Self-motivated and goal oriented.

• Versatile team player, dependable, honest, and trustworthy.

• Performs as a coach, leader, and role model to members of the management team and to all staff.

• Over 16 years of customer service experience.

• Over 16 years of experience in long term, short term, and partial disability claims. Work Experience

04/18/2022-07/20/23, Business Analyst, Tata Consultancy Services (TCS), Mumbai, India

• Engage with potential clients to conduct demos of the system, providing understanding and answering questions related to the business use cases being demonstrated.

• Engage with clients during implementations to conduct fit-gap analysis, elicit requirements for customizations, and engage client business stakeholders for review and approval of all requirements documents.

• Document the current business needs and functions of the State as well as projecting future business needs based on the State's strategic plan and input from State stakeholders.

• Responsible for creating detailed business analysis, outline problems, opportunities, and solutions for the business

• Created walkthroughs for the sprint team and provided clarifications as required.

• Validate sprint output and provide feedback to the development team.

• Engage with potential clients to conduct demos of the system, providing understanding and answering questions related to the business use cases being demonstrated. 08/2018-Retired 12/28/2021 relocated to Texas, Disability Insurance Program Manager I, State of California, Employment Development Dept., Sacramento, CA

• Ensured unit staff of 11 are processing claims timely, accurately, and in compliance with laws, policies, and procedures governing the Paid Family Leave, Unemployment Insurance and Disability Insurance programs.

LaTrice Gardner

2214 Sweet Bay Drive, Texas City 77568

323-***-****

Email:ad1s54@r.postjobfree.com

• Ensures timely feedback to all unit staff through probationary reports, individual development plans, leadership development plans, current quality assurance systems, and open two-way communication, including regular unit and unit supervisor meetings.

• Participates in management team, unit, and all office meetings. May participate in Field Operations Division and Branch meetings and other activities outside the field office.

• Assists in the maintenance of a marketing program, which includes educating and partnering with program customers.

• Develops and maintains staff to ensure proper processing of workload while operating within budgetary limitations.

• Provides leadership for one or more field office units. Ensures services are delivered in compliance with laws, policies, and procedures governing the Disability Insurance Program.

• Remotely monitored staff for Paid Family Leave, Unemployment Insurance and Disability Insurance programs.

• Reviewed and paid claims for Paid Family Leave, Unemployment Insurance and Disability Insurance programs.

02/2006 – 08/2018, Disability Insurance Program Representative, State of California, Employment Development Dept., Sacramento, CA

• Independently review claims, analyze data, and determine eligibility in accordance with Disability Insurance laws, rules, regulations, and policies and procedures.

• Discuss claim information and program requirements with customers, medical providers and employers in an automated phone environment and/or in person, while simultaneously inputting and accessing automated data systems. I worked as a Field Office Trainer and a lead.

• Examine and determine weekly benefit amount as well as disburse payments for disability claims, unemployment claims and paid family leave claims.

• Interpret and apply provisions of the California Unemployment Insurance Code, rules, regulations, policies, and procedures of the Employment Development Department, and precedent decisions of the California Unemployment Insurance Appeals Board and Workers' Compensation Appeals Board relating to the Disability Insurance program laws, rules, regulations, policies, and procedures; gather and analyze data and reason logically; comprehend written material and interpret and apply rules and instructions; communicate effectively; analyze situations accurately and take effective action; utilize automated data systems; interpret medical facts and determine the probable duration of disability; secure and evaluate facts and evidence by interview or correspondence, make sound decisions, and present testimony at hearings; establish and maintain cooperative relations with others; and relate to members of all ethnic, racial, and disability groups and be sensitive to community group needs.

• Knowledge of: General labor, economic, and business trends; labor market conditions; interviewing techniques; principles of insurance payments programs; medical terminology and common medical references used in interpreting medical findings; employment practices and conditions and physical demands of occupations in industrial, domestic, professional, commercial, and agricultural employment in California; workers' compensation and employer liability laws affecting California workers; and provisions of State and Federal laws affecting disability insurance programs.

• Examining and investigating all types of Disability Insurance claims; scheduling independent medical LaTrice Gardner

2214 Sweet Bay Drive, Texas City 77568

323-***-****

Email:ad1s54@r.postjobfree.com

examinations when appropriate, and analyzing all employment data in order to determine claimant's eligibility and claim duration; making eligibility determinations and informing claimants; filing workers' compensation liens when injury is work related; documenting all actions and decisions; following up on claimant's status through duration of claim; identifying and reporting any suspected fraudulent claims or activities; and responding to inquiries from claimants and the public. 02/2000 – 02/2006, Motor Vehicle Field Representative, State of California, Department of Motor Vehicles, Sacramento, CA

• Provide in-person assistance to members of the public; determine whether vehicles must be registered; furnish the public with and explain the use of forms and applications for registration and driver license/identification transactions; inspect documents for authenticity, signatures, and completeness of information; verify customer identity; inspect vehicles for the purpose of properly identifying, verifying, and describing the vehicle for ownership and registration certificates; ascertain whether applicants are legal residents of California.

• Determine, assess, and explain various registration, driver license/identification transactions, and other fees and penalties required by the Vehicle Code.

• Input sensitive customer and transaction information accurately into various databases; collect appropriate fees, accurately account for monies collected, and verify and issue receipts, accountable items, and applicable documents.

• Provide appropriate departmental forms and informational material; administer and correct examinations; administer vision tests; take fingerprints and photographs of applicants; audit the work of counter cashiers; prepare daily reports and bank deposits for the office; assist with correspondence; and perform other related technical duties as required.

*References_

1. Kimberly Myricks- 909-***-****

2. Matoya Terrell- 909-***-****

3. Cecilia Youn- 909-***-****

4. Cynthia Carter- 951-***-****

Contact this candidate