Ralph J. Toms III

Pasadena, MD 202-***-****

ad1s4x@r.postjobfree.com

LinkedIn

Leadership Coach / Director of Operations

Leader in planning, implementing, assuring, and improving operations and programs

Forward-thinking operations expert combining extensive experience in product development, training, supply chain, and project management. Accomplished in taking multi-million-dollar products from concept to launch across multiple facilities and locations by utilizing analytical and problem-solving skills to generate solutions. Performance-driven with strong ability to identify trends and develop competitive strategies for execution while working with stakeholder and federal government requirements.

Areas of Expertise

Process Refinement

Budget Allocation

Contract Negotiations

Regulatory Compliance

Proposal Writing

Optimization Strategies

Knowledge Management

Program Management

Business Analysis

International Development

Briefing Senior Leadership

Risk Management/Analysis

Vendor Management

Schedule Management

Quality Assurance

Key Accomplishments

Provided program management, acquisitions, and analytics support to modernize training systems utilizing the latest technologies such as XR, data analytics, courseware, IT infrastructure, human performance and artificial intelligence to a product valued at $20M.

Successfully steered a team of 17 to procure the allotment of $3.7M from the Air Force Life Cycle Management Center to improve operations and build an Airman Lifetime Learning Record.

Improved operational readiness and performance results by creating training programs that grew with changing organizational needs to effectively train 200+ personnel.

Gained a reputation as a “go to” for program management for initiation, planning, execution, and completion of over 50+ projects with hallmark results.

Worked closely with the Royal Thai Air Force doing liaison duties and upholding international relationships.

Guided recovery for a Class A mishap RQ-4 off the coast of Spain, 100% accountability for sensitive equipment of a $62M aircraft.

Led a maintenance team of 28 Airmen and 3 aircraft to deliver relief of 2,390 displaced Filipino evacuees after the devastation of Typhoon Haiyan

Professional Experience

WOLF COUNSEL CONSULTING LLC 2022 – Present

Owner / Leadership Coach, Pasadena, Maryland (2022 – Present)

Navigate individuals and groups in producing and improving leadership skills. Through virtual or in-person interactions, design training programs specified to each individual or group in communication skills, conflict resolution and other topics related to leadership development.

Conduct introductory interviews to establish a baseline of work experience, life challenges and establish goals for both.

Create development plans based on client needs and goals.

Schedule follow-up sessions for feedback and to ensure progressive steps are being made towards established goals.

UNITED STATES AIR FORCE, Multiple Locations 2011 – 2022

Director, Interim Program Office / Product Manager, San Antonio, Texas (2019 – 2022)

Led a 12-member team with six small business tech companies researching and implementing emerging technology and pedagogical concepts for United States Air Force technical training curriculum. Advised senior leaders while managing multiple Small Business Innovation Research (SBIR) contracts. Tracked milestone execution and developed cross-functional team subject matter experts (SME) to explore, validate, and improve modern learning science.

Managed operations and execution of a $7.4M budget through monitoring cost, schedule, technical, and contractual performance requirements of a complex technical proof of concept into a functional program of record utilized by over 50K users.

Led a collaborative work environment, completing bi-weekly sprints, with Product Owners producing demos of Epics and Stories ensuring progress of Customer needs to achieve business objectives.

Guided creation of both business plan and business cost analysis for the product portfolio including in-depth explanations of the product’s capabilities, cost model, and functionalities.

Briefed senior leadership and external stakeholders on plan of action, milestones and overall progression of the program.

Tracked user performance and records through student-centered, personalized management platform.

Defense Security Cooperation Agency Student, Dayton, Ohio (2021)

Facilitate how to creatively apply the art and science of Security Cooperation (SC) tactics, techniques, and procedures to execute effective operations in the Security Cooperation Organization/Officer (SCO) Embassy environment. Learn to communicate with Product Owners using IT knowledge management tools to oversee products obtained by Customers.

Interpret how to plan for, oversee, and execute the many complex and interrelated aspects of security cooperation and security assistance.

Evaluate and exhibit integrative knowledge, application, and synthesis of the core SC concepts, tools, considerations, and programs involved with product execution and lifecycle management; SC planning, oversight, and execution; international student training, and SCO operations.

Facilitate how to effectively develop, implement, and manage administrative, procedural, personal/physical security programs of a Security Cooperation Organization (SAMM/ESAMM).

Assemble, edit, document and translate raw data into well-defined documentation for end users.

Director of Operations, Rota, Spain (2017 – 2019)

Steered a team of 183 in diverse career fields in implementing all key maintenance, processes, administration functions, trainings, cyber operations and logistics globally. Managed planning and deployment of personnel to conduct aircraft maintenance operations in conjunction with flying operations with international partners. Improved operations by assessing metrics to identify new processes, implement training, and establish new goals to position the organization to meet initiatives of the organization. Translated issues/opportunities into solutions/successes by partnering with airfield, information technology and communication departments to source and provide strategic direction, outlined training programs, instructions, and exercises.

Built a top-performing organization by partnering with U.S. and Spanish Naval organizations to develop action plans for addressing core operational and training needs that addressed gaps in efficiency for the annual professional operations and training.

Advanced change by assessing performance reports and recommended new approaches, policies, and procedures to drive continual improvements in efficiency of department and services performed.

Managed $200M in facilities and equipment items to assist multiple intra & international organizations to include NATO and POTUS movement.

Assistant Chief of Maintenance / U.S. Advisor & Liaison, Bangkok, Thailand (2015 – 2017)

Achieved initiatives in delivering projects within timelines and budgets by navigating the complexities of serving in a multi-functional role as a Senior Advisor, SME, and Program Manager. Led teams of up to 30+ projects valued up to $9M+. Including operational exercises, team building activities, humanitarian efforts, community projects, mentoring programs, and performance review processes for 64+ Royal Thai Air Force personnel.

Create and maintain content on knowledge management systems, tracking and inventorying foreign military sales (FMS) equipment.

Reduced deviations from targets to deliver results on time and under budget by tracking logistical needs of 600+ staff members to implement proactive solutions to ensure delivery in very challenging environments.

Closed gaps in operations by reviewing and analyzing existing business practices and systems to provide tailored, innovative, efficient, and tech forward solutions to streamline processes.

Improved program integration by acting as a “point of resolution,” working closely with the Country Directors and other stakeholders at local office level to roll out business systems/processes and provide training.

Minimized downtime in operations by ensuring gear and continued support to 26 sorties/300+ jumpers.

Thai Language Student, Washington, D.C. (2014 – 2015)

Learned to read, write and speak Thai to an elementary level.

Aircraft Maintenance Manager, Tokyo, Japan (2011 – 2014)

Led multiple organizations to deliver maintenance operation and training needs to over 350 personnel with the Japan Self Defense Force in an international environment. Supervised over 20+ products valued at $4M.

Managed a fleet of C-130s and personnel through maintenance, scheduling, planning and training.

Briefed senior leadership on daily operations and health of the fleet.

Education & Credentials

Embry-Riddle Aeronautical University Bachelor of Science Aeronautics (Minor: Business Management & Meteorology)

Certifications

PM Pro Learn Certificate Project Management Professional Training

Foreign Affairs Security Training Center Certificate Foreign Affairs Counter Threat Training

Defense Security Cooperation University Certificate Security Cooperation Organization/Officer Course

Air Force Safety Center Certificate Aircraft Mishap Investigation Course (AMIC)

Air University Certificate Squadron Officer School (SOS)

Air Force Institute of Technology (AFIT) Certificate Applied Maintenance and Logistics Management Concepts

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