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RAVIKUMAR DONTHI

510-***-**** Fremont, California ad1s4v@r.postjobfree.com https://www.linkedin.com/in/ravikumar-donthi SENIOR INFORMATION TECHNOLOGY LEADER (ENTERPRISE SYSTEMS) Strengthening Business Opportunity Through Strategic Technology Planning, Governance, Digital Strategy Evolution and Execution, Customer Success, Professional Services Infrastructure, Operations, Architecture, DB, SDLC, Applications, Security, Business Processes, CRM, ERP, HR, AI, ML & BI Solutions

99.5% uptime for critical systems

25% reduction in infrastructure costs

Managed a $2M IT Capital budget.

Managed Implementations $20M

Increase staff retention by 75%

Increased customer collaboration

Combine systems thinking, critical thinking, and

empathic listening skills to shape culture and guide organizational change with the powerful application of a thoughtfully crafted strategic framework.

As a technologist and enthusiastic leader supported creating a strategic alliance with organization leaders, driving customer success to effectively align and support key business initiatives. Controlled IT expenses and capital budget of several million dollars. Skilled in shaping high performance IT teams to integrate legacy and newer generation technologies. Negotiated vendor contracts to net lower cost while sustaining quality. Led the PMO office driving key engineering initiatives for the enterprise. Provided leadership and strategic vision to technology, business, and financial operations leading to improved performance at all levels.

Strategic growth-focused high-tech Management leader with entrepreneurial mindset and proven track record in driving service improvement programs for critical initiatives and driving customer success.

Confident, dedicated technology leader with career-long record of promotion, stakeholder satisfaction, team building, and strategic insight poised for success with a focus to improve consistency across products.

Strategic IT Executive and champion for change – with reputation for leading through ambiguity and maximizing cutting- edge technologies; proponent of disruptive innovation, leading a PMO office delivering strategic IT solutions.

Enterprise-wide standards driver, with leadership adaptability to rapid changes in requirements and enablement of cross- functional transparency to measure and manage operational KPI’s.

Infrastructure / IT Solution Management; Equipped with expertise in datacenter design, operations Management, networking, Architecture deployment of Enterprise systems, databases for ERP, HR, CRM, BI, middleware and Engineered Systems using ORACLE / SAP / Salesforce.com software solutions offered in a SaaS / Cloud offering with a focus on Application development, Program Mgmt. Quality Mgmt. Server virtualization adopting ITIL Service Delivery and Service Ops. guidelines. IT LEADERSHIP QUALITIES IN ACTION

Devised and implemented strategic plan, resulting in 2%-point market share gain over 2 years.

Established partnership with business owners and quantified KPI’s post deployment to drive business growth.

Integrating new acquisitions, resulting in share gain of 5 points in a year.

Delivered improved Taxonomy and Search Engine Optimization for an $80M B2B SaaS solution.

SLA standards adhered to 100% performance, yielding longer contract extensions.

Deliver support for 20k users in NA assisting with onboarding, off-boarding, and access to HR solutions.

Responsiveness – Supported quick win solutions for Laptop re-imaging, Install Base Tracking, Predictive Analytics and resolution in partnership with infrastructure teams through use of best-practice methods that accelerated solutions by ~40%

On-Time Delivery- Deployment of actionable tools, data, and components supporting the company’s brand. KEY STRENGTHS

Strategy Planning & Enablement Capacity Planning Enterprise Digital Transformation

Complex IT Operations Service Delivery SDLC management SaaS / PaaS / IaaS / Hybrid Cloud

Operational Excellence Policies & Process Improvements Cloud Data Center Technologies

IoT / Analytics / AI / ML Incident/Change/Release Mgmt. Vendor Management 2 P a g e

PROFESSIONAL EXPERIENCE:

ACCENTURE, SAN JOSE, CA

Senior Director, Delivery Excellence & Enterprise Architecture Jul/2021 - Jul/2023 As a technology leader partnering with companies to drive Digital transformations and define solutions that integrate and expand solution outcomes:

Drive creation and build of Enterprise solutions for customers across hybrid cloud platforms supporting companies Digital Strategies including the E2E Infrastructure and Business processes using RPA and Cloud architecture monitoring & alerting solutions.

Leading a cross technology / functional responsible for vendor sourcing, customer success, technical program management, solution architecture, capacity forecasts, capacity Planning, and Operations Delivery Excellence to help company’s drive defined business outcomes across industry domains enabling their E2E digitization strategy of business processes and workflows through next-gen cloud integrated modular / micro-services enabled solutions.

Sourcing and building RFP / RFQ proposals, finalizing SOW defining and measuring delivery SLA’s

/ KPI’s driving Cloud transformations along with partnering with vendors to drive outcomes.

Drive and deliver Enterprise Architecture builds and support development, program management through Hybrid Cloud enabled AMS (Application Managed Services) solutions for SaaS, IaaS, PaaS, iPaas solution in OCI/AWS/GCP platforms for Cloud ERP, HCM, CRM, HR, AI, ML solutions.

Assist with Security assessments to maintain the environment security posture to prevent a Social Engineering (Phishing, Malware), Brute Force (DDoS, Man in the middle) or an Infrastructure Exploitation (Cross Site Scripting, SQL Injection) attack.

SDLC development lifecycle support for E2E business process testing, Data Architecture, ITSM processes supported through JIRA, Zendesk, & Confluence, Application testing using TOSCA, Enhancements using Apigee, UiPath, ORACLE APEX, complex SQL and source code maintained in Bit Bucket, GitHub along with development, testing and systems maintained to support E2E automation.

As a people leader directed hiring, mentoring & managing help achieve defined business goals.

Driving execution of turnkey programs partnering with IT and Business stake holders’ supporting their digital business transformations developing thought leadership including next-gen solution offerings.

Effectively negotiating, building formal and informal relationship networks inside and outside the organization.

Own the SLA, KPI and P&L of Delivery programs, ITIL/ITSM process adherence and support extension of business growth opportunities across the Communication, Media, Tech industry domains spanning Financial, Legal, IT, Sales, HR and day to day operations. FIVE9, SAN RAMON, CA

Senior Director, Enterprise Business Applications Jan/2019 – Jul/2021 Overseen the organization's IT Strategy, DevOPS processes, Security, Architecture, and implementation of technology roadmaps that align the overall vision of the company. Represented as the SPOC to support all aspects of IT by establishing teams, processes, cybersecurity measures, data management and solution architecture that aligns with business goals for In-House and Cloud technology solutions spanning:

Driving the creation and support of an Enterprise Systems roadmap that leverages cross functional teams and upkeeping high customer satisfaction measured through NPS surveys at 80% or above.

Led vendor relationships and execute strategies finalizing Scope, SOW, and monitor SLA’s / KPI’s.

Leading a portfolio of technology programs using Agile/Waterfall models driving business outcomes 3 P a g e

through resource capacity planning and product bundling as part of the GTM strategy.

Adopting of CMMI model and maturing processes from onboarding to offboarding of employee/apps.

Business APPS hosted on Hybrid Cloud and On-Prem environments connecting to ORACLE, MySQL, RDS, Redis IO, MongoDB, GCP Big-Data, Postgres, Hive (on Hadoop) and visualization via Tableau, Looker, BI Publisher and built CI/CD pipelines using Airflow, Python, Cloud Composer, and Terraform to build a Datawarehouse ground up to forecast product seat utilization, taxation (Avalara) metrics creating data pipelines and adopting a CI, CD infra. in Google GCP

Direct and Manage “Change Management”, SOX audits – ITAC & ITGC, EMEA: GDPR, PCI, HIPAA related control audits, Firewall policies, Pentest’s, Desktop and APP support, along with defining budget, optimizing spend and IT Sourcing.

Drive and deliver Technology Architecture for next-gen technologies ensuring customer service / satisfaction using In-House/SaaS/Cloud enabled solutions for an end-to-end “Quote to Cash” system using a SaaS, IaaS, PaaS, iPaas, cCaaS solution in AWS/GCP platform comprising of Sales Force CRM/CPQ, Netsuite ERP, Microsoft Azure AD, JIRA, Confluence – Incident, Release Management, Ulitpro / Workday - HR, Expensify - Expense, COUPA - Procurement, Microsoft 365 Office, Tripactions - Travel, Inhouse - LMS, GCP - BI business applications.

Supported a subscription-based billing systems for Cloud Contact Center enabled business application from product bundling (SalesForce CRM), pricing (Zuora) / Entitlement (LogiSense) / Call Rating (LogiSense) / Taxation (Avalara) / Billing in Advance/Arrears (Zuora) / Ramp-up and Ramp- down Renewals updated in CRM and reflected in Zuora package with payment processing established through Zuora’s recurring billing platform accepting payment types of PayPal, Credit Card, tokenized transactions and ACH.

Ensure security, compliance of infrastructure, applications, database, software for use by HR, Finance, Sales, Cust. Success, Professional Services, Mktg and IT groups.

Led a team of 15 team members comprised of (i.e., PM’s, BA’s, BRM’s, Directors, Developers, Network Eng., Service Desk, Architects) to deliver and align with IT strategic plans & business goals.

Managed setting priorities, schedules, communication, and parallel execution of multiple projects using a structured operating model by partnering and establishing a strong rapport across functional teams. Using efficient delivery of technology solutions that meet business goals.

Established OKR’s and helped drive transactional SLAs to ensure upkeep of response and resolution SLAs mapped against contractual agreements along with upkeeping of defined business KPI’s. SCHNEIDER ELECTRIC, PLEASANTON, CA

Vice President, IT & Enterprise Architecture Jan/2014 – Jun/2018 Overseen the organization's technological direction including planning scope of work, implementation and maintaining best practices that align with all corporate functions. Ensured optimal technical operations by overseeing all aspects of IT, including projects, system, security, information management, application, infrastructure, and data management for In-House and Cloud technology operations among other areas.

Implemented long term-IT strategy and lean techniques to IT Infrastructure and Operations support, increasing customer satisfaction by 10% year/year using In-House / Cloud enabled solutions.

Led the PMO office and M&A integrations adopting Agile & Waterfall methodologies comprising of:

- Scope, plan and manage the end-to-end process of multiple parallel initiatives.

Driven Vendor relationship and operations through gathering requirements and designing solutions.

Implemented Cloud Infrastructure strategies through periodic reviews adopting a strong change management process defining architecture and operations support including hardware/software identification, design thinking, configuration, SSO enablement through Active Directory integration, Wireless / LAN / WAN technologies, for both legacy and emerging technologies.

Delivered C-level conversations with full accountability of handling several technological initiatives. 4 P a g e

Driven development & implementation of Salesforce CPQ integrating with multitude of ERP systems

(ORACLE R12 / SAP / MS Dynamics / Frontier), Data Orchestration and Data Standardization to create golden records across SDH (Schnieder Data Hub using Informatica MDM & ORACLE DB), Q2C (Quote to Cash, Quote to Contracts), Zilliant (Deal Manager & Pricing) & Anaplan (Territory Planning)

Managed and supervised IT staff (viz: PM’s, BA’s, Managers, Developers, Architects) ensuring skills were up-to-date, work life balance was maintained to achieve common defined business goals utilizing the ITSM framework of Major incident management, change, release, problem and escalation support.

Partnered to build a Service Bureau to support engagement of Electrical Engineering experts to address failures recorded from EV Charging stations deployed in the Smile cities from Oregon to New Mexico all the way from Error recording to Service fulfillment with data being fed to ChargePoint cloud systems.

Leveraged use of digital solutions to deliver digital analytics and business insights supporting:

- Delivered ongoing support for an $80M B2B ecommerce application delivering SEO, POS, payment with PCI compliance, Inventory & Returns using BaaN ERP & Vantiv credit card solutions.

- Product managed an IoT (Internet of Things) enabled solution using ExoStruxure IT modules of Power/ IT/ Buildings to track and support Buildings and Data center assets/solutions of several Schneider Electric products viz: UPS, Transformers, Switch gear, Pumps, etc., delivering predictive analytics to prevent machine failure deployed at University of Rochester, Medical center. Link: https://www.youtube.com/watch?v=9eNGmGZ3nhQ

- Enabled website user tracker on the home page of "https://www.schneider-electric.us/" through Leadfeeder and Google Analytics to identify best leads on website visitors and turn them into customers increasing marketing ROI and triggering more sales. ORACLE, REDWOOD CITY, CA

Director Oct/2000 – Jan/2014

Supported engineering technology integrations, launched, and evangelized SaaS, PaaS, IaaS, B2B Platform products through effective company-wide field enablement tools such as product demos, knowledge base and product trainings. Streamlined operations, established processes to support growth, and ensured high levels of customer satisfaction by executing a strategic plan for technology improvements. Brought operations discipline into organization that lacked systems and processes by introducing Performance Balanced Scorecards, closure of product & training gaps linked to customer success, and alignment across all functional areas that support revenue, customer experience and business unit success.

Delivered escalations supported by being a SPOC for an Application High Performance Engineering team supporting Load Testing, Security Checks, Production Assessments, using Cloud hosted systems driving SaaS Operations and sharing “keep lights-on” metrics for daily/weekly/automation/engineering efforts.

Administered a multimillion-dollar Cloud Infrastructure implementation for several strategic customers.

Managed vendor and cross organizational collaboration initiatives delivering key business critical software migrations & upgrades.

Implemented a high-level planning/implementation/operations team providing 24/7 hosting operations support using ITIL / ITSM framework using “Follow the Sun” model of geographically distributed resources.

Delivered business strategies and objectives focusing goals, opportunity, value, and risk containment.

Created and administered a PMO office overseeing program / project management activities of several active implementations, migrations to the private/public cloud & software upgrades of ORACLE databases

(12G RAC for HA), ORACLE ERP (E-Business Suite), Purchasing/Procurement (PCI Compliance), PeopleSoft Campus Solutions (Student Records, Financial Aid, Student Financials, Recruiting and Admissions) for client UCOP and acquired solutions through ORACLE Cloud Engineering (ex: Exadata, Exalytics and Exalogic) systems along with middleware hosted on Apache, Tomcat, Weblogic Http Web Servers using an Bc4J, Oc4J container.

5 P a g e

Driven migration and implementation of Oracle Suite of applications establishing integrations between ORACLE ERP, PeopleSoft Student and third-party software hosted on private/public cloud computing systems.

As an active member of the ARB (Architecture Review Board) advised on hosting strategies related to Network, Storage, Computing power requirements and adoption of best practices for a cloud offering.

Led and supported an IT Service Delivery Mgmt. Governance committee hosting customer QBR’s.

Managed and supervised IT staff (viz: Database Architects, Analysts) ensuring skills were up-to-date, ongoing relationship and trust established, work life balance maintained to achieve common defined business goals.

Strategized and optimized adoption of emerging technologies viz: Virtualization and Web Services (SOA), SQL Queries optimization for ETL processes, design thinking, SOW reviews, SLA adherence, etc.,

Implemented SAS 70, HIPAA, PCI, Sarbanes-Oxley (SOX) compliance for change management practices. QAD INC., SANTA BARBARA, CA

SENIOR PRINCIPAL DBA Nov/1997 – Oct/2000

Built and managed the consulting business to generate revenue by teaming with the Sales teams. Developed an Enterprise database management team and introduced model for leveraging Subject Matter Expertise (SME) across company for pre-sales, operations & implementations.

Established and grew team from 5 to over 20 database consultants.

Developed Center-Of-Expertise (COE) model that enhanced customer success rate.

Implemented first installation of CMMS system using Mfg/Pro on ORACLE database. The utilization of physical equipment like vehicles, machinery, communications, plant infrastructures and other assets were recorded in the SCM system along with MRP (Manufacturing Requirement Planning) and DRP (Distributed Resource Planning) scheduling.

Developed custom solutions, engineered processes, and architected datacenter infrastructures including HA/DR for deployment of enterprise systems.

Led software Change / Release Management to deliver successful Production operations. GE PLASTICS., SINGAPORE

PRINCIPAL CONSULTANT Jun/1995 - Oct/1997

Supported installation and configuration of ORACLE database and application software, by:

Being a lead Architect for database hosting designs and introducing RAID strategies.

Implementing Business Objects to deliver business analytics by modelling the universe with data objects.

Requirements gathering, developing proposals, and overseeing implementation of the solution implementation.

Created a COE team and delivered subject matter advice for critical challenges.

Developed reports accessing GEMMS and Financials databases using Business Objects, Oracle Report Writer and MS-ACCESS utilities.

IBM, SINGAPORE

CONSULTANT May/1993 - Jun/1995

Developed and Implemented an Enterprise Road Planning System (ERPS), by:

Installing and administering ORACLE databases in a client-server architecture model

Developing complex prototype code in UNIX/Pro*C/SQL (viz: Triggers/Procedures/Data Objects) for data migration and reporting modules

6 P a g e

Incorporating best practice techniques to ensure optimal database throughput via memory tuning and RAID techniques.

Education:

Masters - M.B.A Technology Mgmt., Torrens University, Victoria, Australia. (Dec/2006 - Sep/2009)

Bachelor’s Degree - B.S. in Mathematics, Annamalai University, India. (May/1990 - Jun/1993)

Diploma in Computer Science, Engineering Tamil Nadu University, India. (May/1987 - Jun/1990) Advisory Affiliation:

University of California Riverside (UCR) – Advisory Board Member for “Design Thinking” program. (May/2023 – May/2024)

TECHNICAL FORUMS / WORKSHOP:

Confluence 2015: Building Technology

Organizations of Tomorrow by Zinnov (Feb

2015)

CIO Dinner Series – The Evolution of

Enterprise Cloud (Mar 2015)

CERTIFICATIONS :

Automation Architect (E2E) – Accenture USA (May 2023)

OCI Foundation – ORACLE USA (May 2022)

GCP Foundation – Google Cloud (May 2019)

Team Leadership Building – Oracle USA (May 2013)

Oracle Exadata Machine – Oracle USA (May 2011)

HIPAA Compliance Assessment Bank – Oracle USA (Aug 2010)

Six Thinking Hats – Oracle USA (Jun 2010)

Build your Business Network – Oracle USA (Aug 2009)

ITIL Foundation – ISEB (Jun 2007)

TECHNICAL COMPETENCIES: (Journey to the Cloud, High Performance - SaaS / Cloud Solutions) Operating Systems: MS Windows, UNIX, LINUX (RH /OEL), IBM-AIX 4.2/4.3, WINDOWS 2007/2010, HP-UX B.10.01/10.2.0, SUN-Solaris 2.5/2.6/2.8/2.10 Oracle Products 10gAS/11gAS, Weblogic, Hyperion, Siebel CRM, Oracle SOA 10.1.3.4/11g, Oracle Fusion Middleware, E-business Suite 11i/R12, QAD Mfg/Pro - SCM, HR-PSFT9 Database Tools: ORACLE6 11G– RAC, ASM, RMAN, Exadata, Exalogic, Exalytics, MS-Sql, MySQL Programming Languages: DBMS, Fortran, Cobol, C, C#, MS Access, Visual Basic (.NET), PL*SQL Storage: EMC, Sun ZFS, NetAPPS (NAS, SAN, NFS)

Web Server: Apache (Jserv/OC4J/BC4J), Weblogic (Sun JVM/Jrockit), Tomcat Revision Control: Clear Case, PVCS, Gitlab

Data Warehousing: Business Objects 3.1/4.5.5, Discoverer 3i/4i/10g, Hyperion 9.3.1.0 Hardware: IBM RSIC/6000. HP-9000 D-Class (D-360), SunSPARC E3500, Dell R900, Sun F12k, SAN Solutions-EMC, NETAPPS - FAS2870, Sun Super Cluster (T4-4/T5).

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