LATOYA ANN YOUNG

**** **** ******* ** ***** Las Vegas,NV 89031

Email: ad1s4j@r.postjobfree.com

Mobile: Home: 702-***-**** Best Cell 702-***-****

OBJECTIVE

To obtain a challenging and rewarding position in Customer Service, Sales, Administration, or Convention Services. Passionate content moderator with over 10 years experience in social media, policy management and escalations. Proven track record of accurately handling sensitive and graphic content according to community guidelines. Excited to collaborate with cross-functional teams to triage time sensitive escalations o help Pinners experience an enjoyable safe platform.

EDUCATION

High School Diploma; Cheyenne High School (08/91 to 05/95)

Business Management/Business Economics (08/95 to Present)

(CTU University, University Of Nevada, Las Vegas, Community College of S. NV)

Microsoft Certification Classes

HIGHLIGHTS OF QUALIFICATIONS

Highly motivated professional with excellent attention to detail. Over 10 years of experience as a customer service representative working at a call center. Exceptional communication and customer service skills. I also have over 3 years of experience supervising over 70 people on a structured team of customer service professionals. A fast pace, customer service driven industry has provided me with the proven skills necessary to manage a successful and profitable event.

PROFESSIONAL EXPEREINCE

CarMax Auto Super Store: Customer Expereince Consultant (7/21-Present)

Customer Service, Sales, and Document Approval

Answering Customer Questions

Helping Customer Apply for Credit

Helping obtain financing

Transporting Vehicles

Monitoring Logistics

Barclay Bank: Relationship Manager for Customer Service (02/17-06/21)

Customer Service, Billing, and Account Support for American Airlines MasterCard, Hawaiian Airlines MasterCard, Uber VISA,Apple Rewards Visa, Frountier Airlines, unpromising Visa.

Take payments

Card replacements

Fraud Analyst

Disputes

Credit technician

Microsoft and Webbatch systemwide

Rec Trac

Trend Analyst

Quality Review

Compliance & Legal Training

West Valley Staffing:Tesla Inside Sales Advisors and Tesla Solar (8/18-12/18)

Customer and sales support in the Tesla Motors Department

Customer Service for Tesla Solar

Make payments and tech support

Handeled 95-150 calls a day

Southerland Global Services: AT&T ISM Customer Service (04/16 – 02/17)

Customer Service, Billing, and Tech support for DirecTV, AT&T U-Verse, AT&T Mobility, Telco, and U-Verse Internet

Assisted customers with activations of equipment

Sales of all AT&T and DirecTV products

Retention Specialist

Claims Specialist

Used Webbatch software

Rec Trac

On-Site Meetings Management: Las Vegas (05/98 to 07/18)

Convention Services Manager: Work with convention concierge, convention and banquet set-up to ensure the success of the convention. Convention Services office assist in supporting and training new administration staff. Managed over 300 groups and clients per convention. Handled all the IT and data entry work. Developed own design style with specialized mix-medium. Commissioned by private buyers and decorators to create art pieces. Relied heavily on my ability to communicate effectively, negotiate, and sell to have a thriving company. Developed strong marketing skills to increase awareness of the company.

Teletech@ Home; Colorado Springs, CO (10/09 to 03/16)

Customer Service Representative: Assisted customers in various different issues with their a variety of issues regarding Best Buy from my home. Had to handle all customer service issues without a supervisor around for one on one help. Took in payments, set up tech calls, placed orders and also worked cases for consumer relations.

Client Logic; Las Vegas. NV (08/05 to 03/07)

Customer Service Representative in a call center: Assisted customers with choosing programming for DirecTV Satellite Service and Verizon Wireless. Accepted payments, set up accounts, assigned service request orders and provided over the phone technical assistance to customer.

Media Resource Exchange; Las Vegas NV (4/04 to 8/05)

Card Service / Call Center Supervisors: Supervised over 80 customer service representatives. Handled unpaid customers accounts when the representative wasn’t able to keep the customer account active. Provided benefits to customers and set up accounts to maintain revenue for the company.

The Sultan Company; Las Vegas, NV (10/02 to 04/04)

Retail Jewelry Sales Representative: Assisting in the creation of one of a kind jewelry pieces and the repair of different types of damaged pieces. Had customers dive for their own pearl, educate customers on where they came from and how they were grown.

Community College Of S. Nevada; N. Las Vegas, NV (08/95 to 03/98)

Administration Assistant: I handled the registering students, data entry, and general customer service duties. I was responsible for payroll checks to be hand delivered across the Clark County area. I also had duties in Accounts Payable.

Professional & Personal References will be delivered upon request

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