**** ******* **** *****. ********* Corners. GA ***92. 678-***-****. ad1s4i@r.postjobfree.com

OBJECTIVE

To gain employment with an institution that offers me a dynamic and a consistent positive atmosphere to learn and implement new technologies for the betterment of the organization. Bringing along my strong dedication, commitment, and dynamics to the full utilization of qualifications in customer service. Eager to provide exceptional hospitality and customer service to everyone regardless of their background.

SKILLS

Possess a strong blend of leadership skills, technical knowledge and managerial versatility with a demonstrated record of accomplishment of solving client problems and events management.

A very effective team player maintains excellent working and interpersonal relationship and a decisive, innovative, goal-oriented leader with a unique management style.

Accomplish work tasks with prior knowledge and understanding, especially tasks within a period.

A quick learner, devoted worker with a sense of respect for authority and colleagues.

Proficient in MS Word, MS Excel, and MS PowerPoint

Level 4 English (Read, Write, Understand and originate) speaker; Level 2 French (Read and Write, little understanding)

EXPERIENCE

DOOSAN IND. VEHICLES OF AMERICA: WARRANTY ADMINISTRATOR: 03/2023 – 07/2023

Worked under the supervision of the Warranty Specialist and the Product Support Manager.

Worked with the SAP software for all claim and warranty judgements.

Pulled claims in from SAP to Excel and created spreadsheets for judgement.

Claims were judged on the 1st, 10th, and 20th of every month.

Made recommendations and helped with the adjustment of labor rates and the policies of the department.

Worked together with the Analyst and our Korean representative to correct and revise the Labor Rate Time Guide.

In charge of registering all forklifts in the North American Region including Canada and Alaska every month.

Answer all warranty related questions on the company dealer portal on platform called Chatra. Answered about 10 to 15 questions daily.

Judged from 100 to 200 claims in a day.

COX ENTREPRISES: COX AUTOMOTIVE: WARRANTY SPECIALIST: 02/2022 TO 12/22

Run weekly reports per my COX spreadsheet, updating the team on our claim submittals per the Mercedes-Benz Recall Campaign

Arrange vehicles in order of Unit #s for easy information gathering and storage.

Coordinate with the registration team to gather titles and registrations per the current recall.

Work frequently with 4 spreadsheets per the Cox software applications.

Constant communication with dealerships all over USA to update our systems on services conducted on our fleet of vehicles.

MAKITA POWER TOOLS COMPANY: TECHNICAL SUPPORT: 08/2020 TO 05/2021

Run the Warranty Claims Department. A subsidiary of the Accounting Department

Conducted daily data entries from Authorized Service Centers (ASCs) in the USA and its bordering Islands.

Worked side by side with accounting to provide accurate reimbursed amounts for our customers.

Helped manage accounts, including product registration, and granting access to the ASC website.

Run a daily Warranty Claim Report for upper management all over the USA to help track and monetize the rate of defects and warranty repairs of our power tools

Assisted Customers and clients with problems and associated duties respectively, in relation to the technical field of power tools.

SPH ANALYTICS: CSR AGENT: 07/2019 TO 05/2020

Dialed Outbound Only

Initiated phone calls to current customers to ensure satisfaction with products and services.

Conducted surveys over the phone to doctor offices and members about their satisfaction with different health plans.

Conducted market research surveys to determine what new or current customers hoped to get from products and services.

Maintained the relationship between patients and the services each insurance offer.

Mastered accurate data entry.

RICK CASE AUTOMOTIVE (AUDI GWINNETT): CAR SALESMAN: 06/2018 TO 03/2019

Attend morning sales meetings.

Utilize the marketing department to reach out to new and former customers.

Work sales floor and lot, answer questions and engage customers.

Escort customers on a tour of all new vehicles and the dealership.

Offer and participate in test drives to those who qualify.

Identify customers’ needs through interviewing.

Participate in all sales training meetings.

Coordinate with the Sales Manager during the transaction process

Sold from 15-20 cars a month.

High conversion rate of walk-ins to sales.

Attentive detail to customer needs and wants.

VESTA SOLUTIONS: PAYMENT SUPERVISOR: 02/2017 TO 01/2018

Processed customer payment and conducted ledger balancing for the department.

Troubleshooted customer issues until a tangible solution is agreed upon.

Provided thorough step by step guidance with customers over the phone to ensure desired outcome was completed.

Reached monthly quotas and organized team meetings to arrive at monthly goals and the necessary steps to achieve them.

COSTCO STORES: CUSTOMER SERVICE ASSISTANT: 06/2015 TO 08/2016

Properly stock retail shelves with products.

Safely and accurately restock product shelves.

Ensure products are front facing and orderly on shelves.

Interact with customers of diverse background in a positive manner.

Provide accurate information to customers on location of items in store.

Work with other team members to ensure products are properly stocked on shelves.

Support other grocery store personnel such as cashiers to help with the checkout process.

Assist customers in taking groceries to their vehicles, upon request.

EDUCATION

Associate of Occupational Science: Aviation Maintenance Technology

Graduated Magna Cum Laude with an Associate of Occupational Science in Maintenance

A&P Certification: Aviation Institute of Maintenance: Certification in Work

In the process of gaining a certification in the Airframe & Powerplant (A&P); a prospective Aviation Technician. Finished the program with Cum Laude

General Education Development (GED) Certification: Georgia Piedmont Technical College:

Started the program in November 2015 and finished and graduated in April of 2016.

VOLUNTEER EXPERIENCE OR LEADERSHIP

Worked with Community Outreach Group in liaison with Plan Parenthood on behalf

John Ossoff’s campaign team at the time he was running for Congress.

I volunteered with the World Reach Organization in High School (WRO)

EDEM KWAME

GADU

EKG

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