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Customer Service Supply Chain

Location:
Milwaukee, WI
Posted:
December 08, 2023

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Resume:

**** ***** ***** - **** ***

Pewaukee, WI ***** Mobile: 414-***-****

ad1s3u@r.postjobfree.com

MARK KARNY

PROFESSIONAL PROFILE:

I am a sales, marketing, customer service and warehouse focused professional with diverse experience

Well organized, spoken, great presentation, communication, closing and detail-oriented skills

Skilled at developing relationships with trust, integrity and confidence

Build customer satisfaction via phone or in-person active listening skills

Aptitude to effectively communicate and constructively engage with all organizational levels

Strong and effectively managing multiple initiatives and deadlines, deliver high quality results using best-practice methods. Strong and effective

WORK EXPERIENCE:

10/2022 – Present D.T. Leasing Company Milwaukee, WI

Administrative Coordinator

Most importantly, manager customer relationships

Manage all aspects of internal administrative information

Lease generation of vehicles and equipment including bank funding requests, lease sales

A/R posting/balancing, payments via cash/check, credit card and ACH

DMV title application and transfer, track lease insurance compliance, generate monthly statements

5/2022 – 8/2022 Price Waterhouse-Coopers Milwaukee, WI

Contractor – Supply Chain End-User Support

As a member of an ERP Implementation team for a large hospital group consisting of 20 locations in Wisconsin and Illinois. Coordinated boot-camp training classes prior to going live with the inventory application and continued individual training and support of supply chain personnel.

11/2021 – 4/2022 22nd Century Technologies, Inc. Waukesha, WI

Product Support Specialist – Collins Aerospace

Identify, schedule disassembly, and pack workbench equipment. Schedule shipping logistics,

negotiate carrier rates and track deliveries to Mexico and South America

Checks goods against shipping documents and authorizations both domestic and international

Packs goods for shipment according to specifications, equipment characteristics, transportation methods and routes

Identification and verify quantity of goods ordered, reject damage, excess or misdirected goods

Processes receiving of orders including physical placement and inventory system data entry

Maintains necessary files and documentations.

Identifies and labels shelf life of hazardous and dated material

8/2020 – 10/2021 Tesla Corporation Milwaukee, WI

Gallery Advisor

Convey technical concepts to prospective buyers of the four Tesla models

Instruct driving variations of an electric vehicle compared to a gas vehicle

Deliver an equally innovative buying and delivery experience

Build prospect data base through extensive data mining of CRM system

11/2017 – 3/2020 Rampart Safety Supply Waukesha, WI

Warehouse Manager/Coordinator/Lead

Coordinate all aspects of a 12k square foot warehouse supporting 5 different small companies.

Inventory management of approximately 1400 various part numbers which includes receiving, package ng and shipping, processing of orders into an inventory management system and releasing invoicing orders.

Manage relationships with 3 different transportation brokers including UPS, FedEx. and LTL carriers

Manage warehouse growth, product location and efficiency processes.

Standing forklift experience including non-motorized material handling equipment

Install new inventory software using RF Scanners and bar code labeling

2/2017 – 10/2017 Innovative Technology, LTD. Pewaukee, WI

Office/Customer Service/Warehouse Lead

Key point of contact for new and existing customers in the day-to-day operational procedures of the office and warehouse.

Manage warehouse and inventory management, including packaging and shipping, vendor receivables and processing orders into an ERP System.

Coordinate customer orders between UK and USA when necessary to ensure timely deliveries and accuracy. Knowledge of international export procedures.

Manage core business functions inventory, purchasing, payroll, accounts receivables/payables, invoicing.

4/2006 – 2/2017 Techworks/Network Directions Milwaukee, WI

Business Development Executive

Provided high level technical support services to SMB and enterprise clients in S.E. Wisconsin. Services concentrated around the technical aspects of networking optimization, governance, compliance and risk management including support of additional network related services. Also, design, develop and implement a marketing strategy with supporting material specific to company services.

Provided additional support by making technological recommendations functioning as a client’s virtual IT Director to increase network reliability and performance that would have a direct impact on the productivity and profitability of the organization.

Managed marketing strategy and material.

5/2004 – 3/2006 Reynolds & Reynolds Milwaukee, WI

Sr. Account Executive

Sold enterprise-level automotive dealership management software and systems, relationship management, parts catalog systems and consulting services.

Also functioned as the primary contact between client and company for customer service issues and resolution.

Oversee competitive conversions and existing client application installations and training.

10/2001 – 4/2004 That New Staffing Company, LLC Milwaukee, WI

Sr. Sales Executive

New business development of temporary staffing consisting of clerical and administrative personnel, light industrial, general labor, hospitality, special event staffing as well as payroll services. Established new IT network Services group to support SMB business owners.

8/1996 – 11/2001 New Logic, Inc. Milwaukee, WI

Sr. Account Manager

Performed strategic technical sales and services of network solutions comprising of consulting, e-commerce development, database management, project management as well as many additional technology services to enterprise level clients.

EDUCATION & PROFESSIONAL SALES TRAINING:

University of Wisconsin – Milwaukee (Technology Courses)

E. C. P. I., Milwaukee, WI (2 Year Associate Certification in Computer Technology)

Dealership Management Training by GM

Reynolds & Reynolds Sales Training (Nationally Recognized Sales Training Program)

Hewlett-Packard product sales and Hospital Information Software

ADP Dealer Services strategic selling and negotiating

Knowledge of Microsoft Office, Excel and various CRM systems

Extensive sales training of products and services



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