Joana Osei PMP, CSM, BA.

Morrisville, PA 609-***-**** ad1s37@r.postjobfree.com

CAREER SUMMARY

• An organized passionate servant leader, performance-driven, many years of transferable experience in product management, coaching, training, mentoring, influencing old teams and piloting new teams to being agile within the Software Development, Information Technology, Banking/ Finance; Logistics and Supply Chain industries.

• Excellent know-how of Agile Mindset such as Scrum, Kanban, XP, Lean thinking, Big Picture, Budgeting, Resource and Release planning, Test Automation, BI tools and leading best practices.

• A proven track record of successfully implementing software and product development projects using traditional and Agile methodologies

• High organizational/interpersonal skills with the ability to self-manage priorities and manage multiple inflight priorities

• Excellent coach and communicator recognized for liaising effectively between various stakeholders to accurately identify user needs and translate them into well-defined, top-line technical solutions within the scaled agile framework.

• Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments.

• Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards.

• Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions.

Excels through mentoring, training and empowering team to excel in performance. FUNCTIONAL SKILLS & COMPETENCIES

• Excellent facilitation, communication, mentorship, training, coaching, collaborating, servant leadership and mentoring skills.

• High performing cross-functional problem solving, negotiation, conflict, impediment resolution skills.

• Experience playing the Scrum Master/Agile Coach role in a software/product development teams where Agile principles and values were diligently applied

• Effectively works remotely in multiple distributed team members (onshore or offshore) represent team in scrum of scrum. TECHNICAL EXPERTISE

• Strong understanding of the Software Development Lifecycle (SDLC) and involvement in entirely of the PDLC process (Agile and Waterfall).

• Experience in facilitating Agile events (sprint planning, backlog grooming, sprint planning, daily scrum, review, and retrospectives), GAP analysis, User Acceptance Criteria Definition/UAT, change management and Lean thinking Project Management

• Proficient in Microsoft Office applications (word, excel, VLOOKUP/macros, PowerPoint, and Visio), SharePoint, Slack, Web- conferencing systems (zoom, teams, webex, google meet).

• Basic knowledge of SQL, Power BI, Tableau, Visual Basic, DevOps, AWS, Requirements Elicitation & Documentation, Test Plan/Procedure/Case Development, Continuous Integration (CI), Continuous Delivery (CD), PI Planning, Release and Roadmap planning, Reconciliation and Data Processing and other business analyst tools.

• Basic knowledge of Linux, DevOps, AWS, Cyber Security, Requirements Elicitation & Documentation, Test Plan/Procedure/Case Development, Continuous Integration (CI), Continuous Delivery (CD), PI Planning, Release and Roadmap planning. PROFESSIONAL EXPERIENCE

PROJECT MANAGER/TRINITY SOLAR (April 2022 – Present)

• Provided detailed project status updates to stakeholders and executive management.

• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

• Developed and implemented strategic project plans to meet business objectives.

• Drafted project reports to identify successful outcomes, insights and future recommendations.

• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts

• Prepared communications and makes presentations on system enhancements and/or alternatives. Works under the direction of a board project manager.

• Gathered business requirements from business users and designed test scripts as per business requirements documents (BRD).

• Audited the quality of reports submitted by analysts and provided related coaching and support and mentored new staff in the unit.

• Helped the teams to continuously reflect and improve, becoming more effective in their roles and delivery business outcomes

• Supervised data flow improvement for accurate data governance and monitoring for decision making

• Conducted consumer/user behavior research and suggested customer needs to the organization that resulted in 3 new product development and business opportunities for users.

Project Manager / Agile

SMARTECH REPAIR (March 2021 – March 2022)

• Created and managed roadmap that led to continuous improvement and deepening understanding of customers and market needs.

• Worked closely with R&D and Operation to itemize important customer enhancements pain points.

• Prepared communications and makes presentations on system and/or alternatives. Works under the direction of a board project manager.

• Gathered business requirements from business users and designed consumer test scripts as per business requirements documents (BRD).

• Audited the quality of reports submitted by analysts and provided related coaching and support and mentored new staff in the unit.

• Helped the teams to continuously reflect and improve, becoming more effective in their roles and delivery business outcomes

• Supervised data flow improvement for accurate data governance and monitoring for decision making

• Conducted /user behavior research and suggested customer needs to the organization that resulted in 3 new product development and business opportunities for users.

Project Manager/ Agile Coach

GAMA IMPORT & EXPORT LLC (July 2019 – June, 2021)

• Planned, Facilitated designed, and scheduled phases for large projects. Monitored project performance to identify areas of improvement and make adjustments.

• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

• Achieved project deadlines by coordinating with contractors to manage performance. Provided detailed project status updates to stakeholders and executive management.

• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines. Developed and implemented strategic project plans to meet business objectives.

• Drafted project reports to identify successful outcomes, insights and future recommendations. Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Analyzed project performance data to identify areas of improvement lined, designed, and scheduled phases for large projects.

• Monitored project performance to identify areas of improvement and make adjustments.

• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

• Achieved project deadlines by coordinating with contractors to manage performance.

• Provided detailed project status updates to stakeholders and executive management.

• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

• Developed and implemented strategic project plans to meet business objectives.

• Drafted project reports to identify successful outcomes, insights and future recommendations.

• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Analyzed project performance data to identify areas of improvement. SALES REPRESENTATIVE

MOBILE TELEPHONE NETWORK MTN, GHANA (January 2018 – July 2019)

• Managed customer accounts to secure customer satisfaction and repeat business.

• Trained and mentored new sales representatives.

• Retained excellent client satisfaction ratings through outstanding service delivery.

• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

• Negotiated contracts with clients and developed relationships with key personnel.

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Engaged in friendly conversation with customer to better uncover individual needs.

• Built customer loyalty and retention by delivering excellent shopping experiences.

• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Recommended complementary purchases to customers, increasing revenue. EDUCATION/ PROFESSIONAL CERTIFICATION

Project Management Institute Certification (PMP) 2023

Certified Scrum Master (CSM) 2019

Bachelor of Science Marketing Central University College 2011

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