Ravi Ramakrishnan

**** *** ****** *****, **********, IL 630-***-**** ad1s34@r.postjobfree.com Professional Services • Customer Success • Data Analytics • Software Development A dynamic, savvy, accomplished hands-on professional with 25+ years of experience in the software and hardware industry. Possesses a unique combination of product and services industry experience coupled with a strong technical background and business acumen. Effective evangelist capable of presenting value propositions to large audiences at conferences and in one-on-one meetings with C-level executives, industry analysts and users. Strong leadership skills with an ability to set goals, motivate and drive teams to success. Strengths:

• Professional Services/Customer Success • Scaling Onshore/Offshore Teams

• Data & Business Analytics • Technical Account Management

• Solution Architecture & PreSales • Alliances & Partner Enablement PROFESSIONAL EXPERIENCE

Cube Software, New York

Head of Professional Services & Support ( and Interim Head of CS ) – January 2023 to Present

• Redefined and rolled out an end to end value based onboarding framework that delivered on the promise of a consistent customer experience.

• Rolled out new recurring and non-recurring service offerings for onboarding and post go-live transforming PS from a cost center to a profit center.

• Reorganized the global PS organization by business functions and PODs to drive quick time to value

• Aligned all the GTM functions to bring parity between “Deliver what is sold and Sell what we can deliver successfully”

Tray.io, San Francisco California & London, UK

Head of Worldwide Professional Services – January 2020 to December 2022

• Revamped the entire PS portfolio based on customer personas, resulting in over $1M of net new services ARR in first quarter alone

• Scaled the PS organization to provide global coverage in a extremely challenging hiring environment

• Led the effort to build other parallel CS functions like Support, Education, Engineering and Customer Innovation

• Was an integral part of new GTM initiatives – Regionality rollout EU/APAC, Extending the product continuum with offerings targeted at newer markets

NetSuite [acquired by Oracle], San Mateo California Director Worldwide Professional Services – January 2015 to January 2020 Principal Consultant [Individual Contributor] – January 2013 to January 2015

• Driving $20+m in annual revenue with a 35% year over year growth since 2015

• Complete responsibility of an organization that includes Pre-Sales, Services and Technical Account Management

• Responsible for project delivery and services/product innovation for the Retail, Services, Media/Publishing and Not-for-Profit verticals.

• Leading member of the team responsible for the methodology and playbooks for service delivery and technical account management.

• Started a data/business analytics team and expanded to offer machine learning engineering services

• Grew a team of 15 consultants in 2013 into a powerful global organization of 100+ in just over 5 years

• Lowered attach rate for professional services and increased subscription revenue

• Global responsibility includes North America, Europe and Latin America

• Established and managed offshore teams in new geographies – Uruguay & Czech Republic

• Pioneered a new Agile and SCRUM delivery model for services that has increased delivery efficiencies, customer sat and NPS scores and reduced Churn

• Lead architect accountable for the successful delivery of NetSuite implementations that spanned from enterprise customers like TJ Maxx and Amex to startups like Spotify, GoPro, Amobee and Arista Networks.

• Conceptualized, developed and took to market new product and service offerings. One of them is now the cornerstone of NetSuite’s corporate strategy with an annual funding of $4m sponsored by the CEO.

• Founding member of the college recruiting analyst program that grew from 6 to 160 hires every year. Program has expanded from North America to a global initiative. Continue to be involved in all aspects of interviewing, enablement, onboarding and mentorship.

• Was an advocate and executive sponsor of the Women in NetSuite program with a continued emphasis on mentoring.

Hewlett Packard / Compaq, Chicago, IL

Professional Services – Dec 1995 to Mar 2000 and Oct 2010 to Dec 2013 Solution Design & Architecture – Mar 2000 to Oct 2010

• Responsibilities: Delivery of SAP, Oracle EBusiness Suite and PeopleSoft Projects; Design and Related Architecture of IaaS/PaaS On-Premise and Cloud Infrastructures

• Roles: Progressive Roles from Solution Architect to Principal Consultant to Director

• Led the solution delivery landscape and technology architecture phases for several global ERP deployments e.g., Johnson Controls, Zebra Technologies, USG Corp, Elkay Industries, United Airlines

• Was a founding member of several IaaS solutions to support ERP infrastructures – HP/Oracle Exadata Platform, Converged Infrastructures, NoSQL Archiving Platform, Vertica, Integrity Nonstop Platform Prior Experiences:

Company Time Period Progression Comments

Andersen Consulting / Arthur

Andersen 1992 – 1995 Software Developer->

ERP Consultant

One of first three SAP certified

consultants in the US

Baan International 1992 – 1992 Application Designer NASA 1988 – 1992 Contractor Independent Research resulted in Ph.D., in Aerospace Engineering

Education:

• Seth Godin’s AltMBA [Nov 2020]

• Doctorate in Aerospace Engineering, Virginia Tech

• Masters in Mechanical Engineering, Indian Institute of Science, Bangalore

• Bachelors in Mechanical Engineering, BITS, Pilani

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