JEFFERY PRENTISS

281-***-**** ad1s33@r.postjobfree.com SPRING, Texas 77373

SKILLS

Cargo Shipment Inspections

Cargo Loading

Lost Shipment Tracing

Goods Assembly

EXPERIENCE

Cargo Agent, United Airlines, February 1987-February 2023 Spring, TX

Je ery PrentissCustomer Service ProfessionalCurrently on the Cargo Customer Service Team, I would like to transi on back to my roots to theReserva ons Contact Center. I desire to assist individuals and groups in our reserva ons call center.Experience Educa on2010 - Current NHC Cargo Customer Service Agent – United AirlinesElite Desk Specialist in our Cargo Contact Center. Providing excellence in customer service, using voice and email technologies to reach an average of 1,350 individual interac ons with clients per month. Selling seven separate products and upselling when available to maximize revenue. Using individual contracts, company procedures and Federal and interna onal laws to verify shipment acceptance. Making all bookings using United Airlines and ground transporta on op ons to ensure freight is shipped safely, on- me and arrives at the des na on.IAH - Customer Service Agent – Con nental / United Airlines2012 - Special Project – Airport Service Agent, Mergers Team – Worked airport support with cke ng and customer assistance. Worked with team members to ensure UA/CO customers could travel seamlessly during transi on. Mastered cke ng systems to reissue ckets as needed.2009 - 2010 Controller – JBT Corpora onLed a team to complete complex projects within the airport facili es. Collaborated with City of Houston and Federal authori es to keep baggage systems safe, secure, and func onal. Ac vely worked with other vendors to resolve maintenance issues and parts logis cs. 1987 - 2008 Reserva ons Service Agent - Con nental AirlinesService Specialist for Group Sales and Recovery. Providing excep onal customer service to all our clients. Worked with high-revenue travel agencies and cruise lines. Assisted in contract nego a on and revised as necessary. Teamed with airport, pricing/revenue departments and others while maintaining the ability to nego ate pricing decisions for customers in unusual 1973High School Diploma Skills Teamwork Professionalism Empathe c Dependable Hard WorkingContact2410 Spring Dusk Ln Spring, Tx 773*****-***-****

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EDUCATION AND TRAINING

High School Diploma

Bowsher High School, Toledo OH April 1987