Candice Turner

Iuka, MS

Cell: 662-***-****

Email: ad1s2y@r.postjobfree.com

SUMMARY OF PROFESSIONAL QUALIFICATIONS

● Achieve Global Training Certification - Leadership Programs at the Deliver and Develop Levels

● Experienced Trainer - technical, leadership, customer service, and New Employee Orientation

● Member of American Society for Training and Development

● Currently seeking a degree in Training and Development

● Superb written and oral communication skills

● Experience in adult learning techniques, training practices, and principles

● Proficient in Microsoft Office Suite 2013 and Windows 8

● Conducted virtual training using Verizon Instant Meeting

● Working knowledge of technical support processes, strategies, and metrics in a call center and manufacturing environment

● Background in all levels of curriculum development and implementation

● Proven history of assuming responsibility and meeting deadlines CERTIFICATIONS

● Recruiting, Hiring, and Onboarding Employees

● Hiring Practices

● Advanced Interviewing Techniques

● Instructional Design Foundations and Applications

● Online Learning Design for Educators

● Basic Inclusive Design for Online Educators

PROFESSIONAL PREPARATION/DEVELOPMENT

● Quintessential Leadership 1 & 2

● Dealing with Difficult People

● Time Management

● Leadership Communication

● Giving Recognition

● Critical Competencies for Today's Leadership

● How to Romance Your New Hires Constructive Feedback PROFESSIONAL EXPERIENCE

TURBO TAX PROGRAM EXPERT – Work at Home - Sykes Enterprises, Incorporated, January 2020 – May 2020

Help TurboTax customers complete their taxes

Responsibilities:

● Discuss complex tax topics and situations using excellent verbal and written communication skills

● Proficiency in researching IRS and state publications, regulations, and GAAP publications

● Work independently with minimal supervision and able to work overtime as required ON-SITE STAFFING COORDINATOR - Wise Staffing, October 2017 - 2018 Responsibilities:

● Liaise with management to fill vacancies on time

● Support candidate screening and hiring processes

● Facilitate procedures after hiring regarding employee relocation, legal documents, etc.

● Assist in the preparation and execution of orientation and training plans

● Assume responsibility for timekeeping and time-off requests

● Collaborate with payroll to ensure correct employee compensation

● Prepare and submit reports on staffing operations CUSTOMER SERVICE - Southern Style Florist, April 2012 - December 2016 Assist customers in ordering an arrangement appropriate for the occasion within their price range, then creating an original memorable floral arrangement making Southern Style Florist successful due to the repeat business

TRAINER, HUMAN RESOURCES DEPARTMENT - Ashley Furniture Industries, March 2011 – February 2012

Manage the New Employee Orientation program to ensure outcomes meet or exceed stated objectives and facilitate Achieve Global Leadership classes for Supervisors and Managers. Responsibilities:

● Manage all elements of the weekly 3 day New Employee Orientation program including progress documentation and observation with groups as large as 96

● Schedule presenters for orientation and a qualified backup when needed

● Facilitate Welcome & History presentation, Stretch & Flex; administer Safety Test, and Corporate Citizenship Presentation

● Develop training modules for various departments for operator certification

● Member of the SharePoint development teams - Warehouse & Training and Development

● 1 Mile Plant Tour for new Employees each week

● Monthly 6S Audits

● Travel to Ripley facility to launch new training projects

● Helped implement a six-week onboarding program for new employees for the Ecru and Ripley facility

● Schedule new employees for aboard training and help facilitate modules

● Training Needs Analysis

PERFORMANCE DEVELOPMENT TRAINER - National Electronics Warranty, 2006-2011 Provide education and development through New Hire and ongoing training, building a team of Customer Care employees focused on providing World Class Service. Responsibilities:

● Maintain superior program / procedural knowledge and operational process awareness

● Maintain continuous communication loop with operations and recruiting, making recommendations as appropriate.

● Deliver technical training courses, facilitate soft skills training in the classroom and virtual environments

● Manage group dynamics and behaviors to ensure a learning environment supportive of diversity and adult learning styles

● Deliver qualified employees to production, as defined by established training performance metrics

● Monitor trainees' attendance, behavior, and classroom progress and administer progressive performance improvement plans as needed

● Evaluate training effectiveness throughout training and post-training by tracking the quality, proficiency, and product knowledge of the learner

● Design and develop training for new hires and ongoing employee development

● Identify gaps between training material and operational processes, making recommendations for improvement

● Maintain an active role in ensuring material being presented by other departments is effectively delivered and contains content to support our goals.

● Ensure new employees transition successfully into their N.E.W. work environment - take an active role with Operations staff in the boarding process

● Accept rotations into other departments as needed to fully develop skill sets

● Assist with special projects as needed

DIRECTOR OF FOOD SERVICE/NATURALIST- CNEEC, Crow's Neck Environmental Education Center, 1998-2002

Director

To provide an effective food service program, ensuring cost-effectiveness and compliance with district, state, and federal requirements regarding nutrition, sanitation, safety, and record-keeping; select and evaluate the performance of assigned personnel. Naturalist Educator

The Naturalist is responsible for teaching outdoor science and social science education programs to small groups of children and adults. The Naturalist's goals are to encourage students' awareness and appreciation of the environment, broaden the students' knowledge of science concepts, and foster students' commitment to the protection of the natural environment.

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