Customer Service Social Media
Resume:
PENNY BEARS
Lees Summit, MO 64082
Email: *********@***.***
Experience
**** – Current BDS Courier Services
Self Employed Courier Driver
Prompt and courteous deliveries to
hospitals, clinics and cancer centers
Manage 8 drivers and daily schedules
2015 – 2019 Westside Grill/Wallys Lee’s Summit, MO
Bartender/Manager
Daily Bartending
Inventory
Opening/Closing duties
Scheduling for bar and server shifts
Hiring and training of new employees
Manage social media for company
Close contact with all vendors
2007 - 2015 Flamingo Lounge Independence, MO
Restaurant/BarManager
Daily Bartending
Cost analysis of inventory
Manage all daily deliveries
Prepare and manage all office duties pertaining to establishment
Prepare weekly inventory of all bar product, liquor, and kitchen products
Manage the daily duties pertaining to the restaurant, bar and kitchen
Manage a staff of 10
Hiring of staff
Train new employees on restaurant management and computer program
Make decisions pertaining to all ordering, deliveries, vendor
representatives, and problem solving
Greet customers and engage in conversation to make them feel welcome
1997 - 2007 American Academy of Family Physicians Leawood, KS
Program Coordinator/Administrative Assistant
Manage several programs for a membership of 95,000 Family Physicians throughout the world. This includes awards programs, a placement service for doctors looking for new employment opportunities, continuing education courses, and application processing for several extracurricular activities.
Provide customer service to physicians and physician staff
Attend and exhibit at several conventions
Create and market promotional pieces for various departments
Manage the Crash Course on Cash, Codes, and Computers that is offered twice a year. Handle all of the planning of this particular meeting. Including, but not limited to; meeting site, meeting space, room set-up, agendas, marketing, mailings, and ads.
Offer assistance to members/non - members for Practice Management and Privileging issues.
Track, maintain, and prepare yearly budget, and financial information for the department.
Prepare recurring reports regarding commission meetings, CME courses, budgets, and day to day agenda items.
Retain an extensive library of information for aiding members who need assistance with their practice.
Assist with the preparation of the agenda for the Commission meetings that the AAFP holds twice a year.
1991 - 1997 American Management Association Leawood, KS
Customer Service Representative
Customer service for sales department for publications being sold at seminars.
Processed seminar attendee applications for more than 10, 000 seminars.
Created monthly sales/returns reports.
Provided customer service to clients throughout the United States and Canada
Processed billing inquiries
Education
1992 Grandview High School Grandview, MO
1992-1994 Longview Community College Lees Summit, MO
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