Medical Assistant Customer Service
Resume:
Laquanna Howard
ad1s1i@r.postjobfree.com
Snellville, GA
Objective
To obtain a challenging yet rewarding position as a customer service personnel where my 10+ years of skills and experience can be utilized to provide exceptional service and swift resolutions to guests and clients while upholding company values.
Education
Experience
American Intercontinental University
Bachelor's Degree
Criminal Justice Candidate
December 2023
Everest University
Medical Assistant Program
January 2004 – October 2005
Eagles Landing High School
High School Diploma
May 2003
Independent Contractor
St. Moritz Security Services Inc.
June 2018 - Present
Provided access control at State Department facilities.
Responsible for threat assessment and monitoring.
Handled unsecured classified material and conduct security sweeps.
Identified and disposed of banned items and substances.
Escorted individuals throughout the State Department to designated locations.
Offered egress security at State Department Annexes, in addition to mobile security checks.
Built perimeter checks are a daily responsibility.
Certified Nurse Assistant
First Quality Healthcare Atlanta, GA
January 2016 – December 2021
Maintained patient stability by checking vital signs and weight, testing urine, and recording intake and output information.
Provided patient comfort by utilizing resources and materials; transported patients; answered patients’ call lights and requests; and reported observations of the patient to nursing supervisor.
Medical Assistant
General and Family Practice Atlanta, GA
July 2014 – August 2015
Checked vitals and rooming patients.
Set up for exams and testing.
Administered injection/blood drawing.
Collected specimens and accompanying doctor when needed.
Externship
Southern Regional Women’s Center Riverdale, GA
June 2013 – September 2013
provided patient care, performed treatments, educated patients, and assisted the doctor with procedures.
Explained medications or treatments that patients are to perform at home.
Medical Assistant
Blackhawk Medical Group Stockbridge, GA
September 2011 – May 2013
Completed records by recording patient examination, treatment, and test results.
Generated revenues by recording billing information of services rendered; completed insurance forms; responded to insurance and other third-party inquiries.
Kept supplies ready by inventorying stock; placed orders; verified receipts.
Awards & acknowledgments
Consistently received positive feedback from guests, patients, and supervisors, resulting in repeat business and increased revenue for companies.
CPR/First Aid Certified
HIPPAA Certificate The privacy rules& HIPPAA Security Basics
OSHA Including HIV/AIDS and Blood/Airborne Pathogens
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