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Customer Service Patient Care

Location:
Houston, TX
Posted:
December 08, 2023

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Resume:

Jose J. Ruiz

*** *. ********* **.

Houston, TX **076

Cell 713-***-****

ad1s17@r.postjobfree.com

Objective

To perform and secure a position for a company offering challenge and opportunity for career advancement that requires an experienced individual who is capable, resourceful and dependable.

Attributes and Skills

Over 25 years of experience in the medical area, private patient care, clinic management, industrial medicine, mobile testing, workers compensation and all related. Type, words, excel, mailing, customer service, ten key, fax, scanner, copier, phones, computers, EKG machine, Audiometric testing, PFT, Breathalyzer, x ray machine, blood pressure machine. Well aware of computer basics and willing to learn any software, problem solving, dependable, strong organizational skills, motivated and able to work in a fast pace environment, self-motivated, and positive, confident personality blended with a strong work ethic, able to concentrate and produce results.

2020-2022 Care for a sick relative and Worked Odd Jobs

Handyman work

1997-2020 Charles G. Holmsten and Associates

Clinic Manager

Supervise general clinic operations

Customer Service

Answering calls

Office maintenance

Referrals

CPT coding and ICD-10

Proper hazardous material disposal

Patient appointments and scheduling

Pull and file patients charts

Match incoming reports with patients charts

Call patients with test result

Update patient data information

Assist with check in and monitor patient sequence as well

Take Chief Complaint and vital signs

Report medical and clerical equipment problems and arrange

for service as needed

Help implement goals, objectives, policies and procedures for the clinic

Monitor staff effectiveness

Appropriate delegation and coordination of tasks and duties

Trained new employees and staff to meet clinic standards

Assist physician with minor emergency care

Translate doctor and patient discussion when needed

Medicare knowledge and private health insurance

Empower staff to achieve their best professionally and guide

them through creative problem solving

Utilize the purchasing system appropriately

Clinic billing procedures

Review and update forms used within the practice

Reconcile petty cash with cash paid receipts

Monitor physician office functions

Routinely interacts with customers to maintain awareness of needs and

satisfaction of service provided

Clinic's patient complaint policy and take appropriate action

Execute clinic responses to emergencies

Enforce OSHA standards for clinic

Implement infection control standards for clinic

Maintains a safe, clean, orderly, pleasing environment

1995-1997 Concentra Medical Centers

Assistant Office Manager

Assist the manager in monitoring clinic

Check staff performance of front desk, phone, back office and scheduling functions

Coordinate staff schedules

Provide on-site supervision to clinic staff

Oversees authorization and front end billing issues

Work with physicians to develop efficient workflow

Ensure medical care is delivered in accordance with physician instructions

Investigate and resolve patient and staff complaints

Supervise, evaluate and discipline non-physician staff

Participate in special projects as needed

1994-1995 Medi-Stat

Office Manager

General office responsibilities

Executed daily opening/closing procedures

Collection and data entry of patient registration paperwork

Patient scheduling

Maintain medical records and filing system

Conduct follow up calls to patients to discuss progress

Daily monitoring of inventory levels of clinical and office supplies

Handle ICD-9 insurance billing claims

1991-1993 Sam Houston

Medical Technician

Mobile unit driver

On site medical and health services

Audiometric Testing

Pulmonary Function Testing

Respirator Fit Testing

Vision Exams

EKG

Drug Screen Collections

In addition to medical technician on site also provided same services inside clinic and perform administrative duties that include organizing patient charts and making sure records were accurate and up to date.

Education

1989 – John H. Reagan HS - Diploma

CPR Training

Breathalyzer Certification

Audiometric Testing Certification

Drug Testing Collection Technician

X-Ray Technician Assistant

Interests:

Auto Mechanics, electronics, welding, computer science, wood work, general repairs, little league coach volunteer and HISD volunteer.

References:

Dr. Nimesh Patel – Katy Family Physicians 281-***-****

Misty Justice – Benedttini Cabinets 281-***-****

Elizabeth Solis – Gillman Auto 713-***-****

Nick Flores—Holmsten Family Practice 713-***-****



Contact this candidate