Office Assistant Customer Service
Resume:
Monica Ratzlaff
Fayetteville, NC *****
**********@*****.***
RESPONSIBLE INDIVIDUAL WITH METICULOUS ATTENTION TO DETAIL, HIGHLY ORGANIZED AND DEDICATED CROSS FUNCTIONAL TEAM PLAYER SEEKING A CHALLENGING POSITION WHERE I CAN USE MY KNOWLEDGE AND EXPERIENCE IN AN INDUSTRY TO POSITIVELY IMPACT THE ORGANIZATION AND MY TEAM
Authorized to work in the US for any employer
Work Experience
Office Assistant
Brighter Future Home Healthcare - Fayetteville, NC May 2022 to Present
Assist with administrative duties as directed by the Agency Director Operate telephone system and manage voicemail
Relay pertinent information to appropriate personnel Greet, direct and service visitors, employees, and clients Maintain client and employee electronic and paper files Facilitate public relations activities in the community Perform various clerical duties as assigned
General Production Worker
Butterball - Raeford, NC
March 2020 to May 2022
• Understand and follow oral and written instructions
• Perform a task requiring continuous/repetitive movement, including grasping, pinching hands, flexing, and extending arms
• Stand on concrete and/or platforms for up to a 12-hour shift
• Work around animal blood and/or carcass parts
• Work with a knife (if trained)
• Work in cold areas (approximately 20-40 degrees) and/or warm areas (over 100 degrees)
• Work in an environment that is wet and humid
• Work while wearing a hard hat, hearing/eye protection, and steel-toed safety shoes
• Work in a noisy environment using personal protective equipment (PPE)
• Work with sanitation/cleaning chemicals
• Work around strong smells/odors
• Climb/move on ladders, steps, stairways, walkways and platforms
• Bend, stoop, and twist repetitively over the course of an entire shift Customer Service Representative
Mcdonald’s - Fayetteville, NC
October 2019 to March 2020
greeting customers, recommending food items, collecting payments, promoting special deals, operating various tools and equipment to prepare food, maintaining cleanliness, and ensuring quality control. Grain Technician
TYTON NC BIOFUELS - Raeford, NC
June 2015 to November 2018
Weigh Ingredient trucks which include: Dried distillers’ grains (DDG), Wet distillers grains (WDG/Wet cake), syrup, corn, bleach, ammonia and denaturant.
• Probe corn delivery trucks to check for moisture, insects and test weight.
• Completing Aflatoxin and Don toxin test samples of corn and DDG, testing for any poisonous and cancer-causing chemicals that are produced by certain molds.
• Create Standard Operating Procedures (SOP’s)
• Answer phone calls and forward calls to the appropriate department
• Communicate with Production Manager and Material Handlers through e-mail, phone, text or walkie talkie for schedule changes and/or arrival of trucks Cashier/Assistant Manager
Murphy Express USA - Sanford, NC
April 2013 to June 2015
• Opened and closed store
• Welcomed customers
• Answered questions
• Assisted customers in finding or ordering merchandise
• Promptly addressed customer complaints
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
• Assisting Store Manager to complete daily/monthly paperwork, resolve problems, review daily video, plan-o-gram compliance, inventory ordering, product counts and equipment maintenance and training new employees
Cashier/Customer Service
Exxon C-Store - Fayetteville, NC
June 2011 to April 2013
• Welcomed customers
• Assisted with customer inquiries
• Helped customers find what they are looking for
• Stock the coolers and remove any expired items from the floor
• Clean bathrooms
• Sweep and mop as needed; clean shelves
• Lottery attendant
PRODUCTION ASSOCIATE • ENTRY
MERCK - Durham, NC
October 2010 to November 2011
Conducting all assigned activities in a safe cGMP (current Good Manufacturing Practices) setting Documenting activities according to cGMP
Cleaned (LpH), prepared, and sterilized(Spore Clenz) production rooms and equipment Wear PPE
Replenish proper gowning per area (Blues and 1800 garments) Remove soiled garments
Practice FIFO system when replenishing ALL material and equipment Run Autoclave
Use RF gun to order stock
Familiar using DELTA V system
BIOPROCESS SUPPORT ASSOCIATE • ENTRY
WYETH
February 2005 to November 2008
My key responsibilities included but not limited were: Conducting all assigned activities in a safe cGMP (current Good Manufacturing Practices) setting Documenting activities according to cGMP
Cleaned (LpH), prepared, and sterilized(Spore Clenzed) production rooms and equipment Wear PPE
Replenish proper gowning per area (Blues and 1800 garments) Remove soiled garments
Practice FIFO system when replenishing ALL material and equipment Run Autoclave
Use RF gun to order stock
Familiar using DELTA V system
Education
High school diploma
Douglas Byrd High School - Fayetteville, NC
August 1999 to June 2002
Skills
• SAP
DELTA V
MICROSOFT OFFICE
WORD, EXCEL, POWERPOINT
My communication skills include the following:
Ability to work in a team environment as well as alone Able to be trained on and adhere to all protocols
Flexible, motivated, and able to perform duties independently
• Microsoft Excel
• Time Management
• CGMP
• Manufacturing
• Quality Assurance
• Word
• RF scanner
• Planograms
• 5S
• Computer literacy
• Microsoft Word
• Order Picker
• Shipping & Receiving
Contact this candidate