Customer Service Representative

NADA HUNNEMAN

Goshen, OH *****

513-***-**** - ********.****@*****.***

PROFESSIONAL SUMMARY

Committed and hardworking Customer Service Representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level

Cashier position. Ready to help team achieve company goals. SKILLS

Cash Handling

Customer Assistance

ID Verification

Cash Register Operation

Payment Collection

Product Recommendations

Payment Processing

Issue Resolution

Customer Relations

Conflict Resolution

Guest Inquiries

Records Maintenance

WORK HISTORY

10/2019 to 03/2021 Cashier

Meijer – Milford, OH

Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items, and join reward programs. Restocked and organized merchandise in front lanes. Welcomed customers and helped determine their needs. 08/2014 to 10/2014 Park Greeter/Ticket Taker

Ohio Renaissance Festival – Harveysburg, OH

Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.

Stayed organized and aware of schedules to execute successfully booked events. Patrolled gaming area to respond to guest needs and correct problems. Directed guests through parking lots, safe pathways, entrances and exits to prioritize guest safety.

10/2006 to 12/2006 Customer Care Representative

Time Warner Cable – Blue Ash, OH

Responded to customer needs through competent customer service and prompt problem-solving.

Assisted call-in customers with questions and orders. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Logged call information and solutions provided into internal database. Navigated multiple computer systems and applications to find information. 09/2001 to 03/2006 Customer Service Representative Bank Of America – Tampa, FL

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. 12/1997 to 06/2001 Customer Service Associate

Chrysler Financial – Clearwater, FL

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Kept detailed records of customer interactions to track and resolve issues quickly. EDUCATION

06/1990 Associate Degree in Travel And Tourism

Southern Ohio College - Cincinnati, OH

1986 High School Diploma

Reading Community High School - Reading, OH

ADDITIONAL INFORMATION

I managed the household budget for my Uncle and Father during the times I was not employed. Made and kept doctor appointments as well doing any kind of correspondence that was need.

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