Customer Service Representative
Resume:
CYNTHIA BRUNSON
Dedicated Customer Service Professional
New Smyrna Beach, FL 32168
**********@*******.***
Personable and dedicated Customer Service Professional with extensive experience in service and support. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Flexible, dependable and diligent offering more then 10 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ResultsCX - Wichita, KS
October 2022 to October 2023
• Handled members inquiries and suggestions courteously and professionally in a timely manner.
• Actively listened to customers, provided empathy.
• Clarified member issues and determined root cause of problems to resolve product or service complaints.
• Maintained member satisfaction with forward-thinking strategies focused on addressing member needs and resolving concerns.
• Offered advice and assistance to members, paying attention to special needs.
• Updated and maintained members account records.
Customer Service Professional
BrightKey Inc. - Annapolis Junction, MD
January 2017 to April 2022
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Audited customer account information to identify issues and develop solutions.
• Performed needs analysis and presented options based on findings to help customers make decisions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Explained benefits, features and recommendations to maximize client retention. Contract Vendor Manager
Verizon - Silver Spring, MD
June 2010 to February 2016
• Primary responsibility is to gather data to analyze pertinent issues for all contract execution concerns for designated regions.
• Created customers profile in billing system, data entry.
• Managed daily operations within Verizon office by supporting continuous delivery of excellent services and care.
• Interface with internal and external customers to provide quality processing.
• Pitched in to help with office tasks during busy periods and staff absences.
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Drafted and managed amendments and assumption agreements, proactively monitor for accuracy and be accountable for agreement integrity to ensure contract fall out and minimized errors a 100% error free. Skills
• Multitasking and prioritization in a fast paced environment.
• Data entry and maintenance.
• Ability to meet astringent deadlines, adaptive team player.
• Customer Service excellence in listening and time management, quick learner hands on.
• Ability to upsell products and services.
• Cultural awareness and sensitivity. Energetic, detail oriented with a friendly professional demeanor.
• Creative problem solving when responding to difficult customers, ability to build rapport with clients.
• Expert in using related systems to get the job done. Microsoft Office Skills
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